ABOUT ETECH
Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a variety of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back-office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year.
Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 18 years, we have expanded our range of services and have grown to include more than 3,200 employees and nine state-of-the-art contact centers with six U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.
Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.
OUR VISION
To make a remarkable difference for each other, our customers, and within our communities.
OUR MISSION
Etech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights and technology solutions through Etech Technology Solutions (ETS).
Matt Rocco
“Servant leaders are those who put their own agenda aside in order to be a positive difference maker in the lives of others. These individuals understand and value that there are very few things in life that are more rewarding than being instrumental in influencing others reach their potential and greatest aspirations.”
JOURNEY OF ETECH’S GROWTH
Bellsouth makes decision to close its internal call center asset in Nacogdoches, Texas
3 Days before Bellsouth closes Nacogdoches center, Dilip Barot, Matt Rocco, and other investors acquire the assets of the center and save over 400 jobs. With this alliance, Etech is born!
In addition to the headquarters center in Nacogdoches, Etech opens BPO center in Gandhinagar, India and now provides solutions for 4 major Telecom clients.
Launched Lufkin, Texas center with 325 seats and 500 employees
Launched Vadodara, India with 200 seats; Etech is now serving 13 clients
Launched Rusk, Texas with 100 seats; Etech serving 16 clients and has 1500 employees
Launched Jamaica with 150 seats; Started web and software development services
Launched Dallas, Texas with 220 seats; Etech now has 2200 employees
Launched Palm Beach, Florida 150 seats; Etech serving 26 clients; Launched chat and email product Integrated Customer Engagement (ICE) and Software implementation services
Over 40 clients with more than 3000 employees