Delivering Our Customer
Consistent & Memorable
Experiences
ABOUT ETECH
Etech delivers next generation BPO solutions. A global minority owned business, Etech has created and trademarked how to turn your data into strategic insights. Etech leverages the power of artificial plus human intelligence, which enhances training and coaching. By doing this, we are able to focus on critical behaviors and improve both customer experience and shareholder value.
Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and nine state-of-the-art contact centers. Etech has spread to three countries, with six U.S locations, one nearshore, and two offshore. With over 160 million voice interactions, 40 million chat & email interactions, and 54 million quality monitoring evaluations per year, Etech has the flexibility and scalability to partner with organizations of all sizes.
OUR VISION
To make a remarkable difference for each other, our customers, and within our communities.
OUR MISSION
Etech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights and technology solutions through Etech Technology Solutions (ETS).
“Servant leaders are those men and women who put their own agenda aside in order to be a positive difference maker in the lives of others. These individuals understand and value that there are very few things in life that are more rewarding than being instrumental in influencing others reach their potential and greatest aspirations.”
MATT ROCCO
President / CEO