ABOUT ETECH

Etech delivers next generation BPO (contact Center) solutions. A global minority owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. With over 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year, Etech has the flexibility and scalability to partner with organizations of all sizes.

OUR VISION

To make a remarkable difference for each other, our customers, and within our communities.

OUR MISSION

Etech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights and technology solutions through Etech Technology Solutions (ETS).

JOURNEY OF ETECH’S GROWTH

01 2002
02 2003
03 2003
04 2004
05 2006
06 2008
07 2009
08 2012
09 2013
10 2020
11 2021
2002

Bellsouth makes decision to close its internal call center asset in Nacogdoches, Texas

2003

3 Days before Bellsouth closes Nacogdoches center, Dilip Barot, Matt Rocco, and other investors acquire the assets of the center and save over 400 jobs. With this alliance, Etech is born!

2003

In addition to the headquarters center in Nacogdoches, Etech opens BPO center in Gandhinagar, India and now provides solutions for 4 major Telecom clients.

2004

Launched Lufkin, Texas center with 325 seats and 500 employees

2006

Launched Vadodara, India with 200 seats; Etech is now serving 13 clients

2008

Launched Rusk, Texas with 100 seats; Etech serving 16 clients and has 1500 employees

2009

Launched Jamaica with 150 seats; Started web and software development services

2012

Launched Dallas, Texas with 220 seats; Etech now has 2200 employees

2013

Launched Palm Beach, Florida 150 seats; Etech serving 26 clients; Launched chat and email product Integrated Customer Engagement (ICE) and Software implementation services

2020

Over 40 clients with more than 3000 employees

2021

San Antonio Center.