ABOUT ETECH

Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a variety of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back-office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,000 employees and eight state-of-the-art contact centers with five U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.

Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.

OUR VISION

To make a remarkable difference for each other, our customers, and within our communities.

OUR MISSION

Etech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights and technology solutions through Etech Technology Solutions (ETS).

JOURNEY OF ETECH’S GROWTH

01 2002
02 2003
03 2003
04 2004
05 2006
06 2008
07 2009
08 2012
09 2013
10 2020
2002

Bellsouth makes decision to close its internal call center asset in Nacogdoches, Texas

2003

3 Days before Bellsouth closes Nacogdoches center, Dilip Barot, Matt Rocco, and other investors acquire the assets of the center and save over 400 jobs. With this alliance, Etech is born!

2003

In addition to the headquarters center in Nacogdoches, Etech opens BPO center in Gandhinagar, India and now provides solutions for 4 major Telecom clients.

2004

Launched Lufkin, Texas center with 325 seats and 500 employees

2006

Launched Vadodara, India with 200 seats; Etech is now serving 13 clients

2008

Launched Rusk, Texas with 100 seats; Etech serving 16 clients and has 1500 employees

2009

Launched Jamaica with 150 seats; Started web and software development services

2012

Launched Dallas, Texas with 220 seats; Etech now has 2200 employees

2013

Launched Palm Beach, Florida 150 seats; Etech serving 26 clients; Launched chat and email product Integrated Customer Engagement (ICE) and Software implementation services

2020

Over 40 clients with more than 3000 employees