Etech to Host Workshop and Exhibit at 19th Annual CCW 2018

Nacogdoches, TX – March 30th, 2018 – Etech Global Services is hosting a three-hour workshop on “Mining for Gold in Customer Calls: Using Artificial Intelligence to Put Quality Back into Customer Service” and will showcase the service capabilities at their booth at CCW Vegas 2018.

The 19th Annual Customer Contact Week is scheduled on June 18th – 22nd, 2018 and will be at The Mirage, Las Vegas. The workshop will begin on June 19th at 8:15am PST. Etech’s, Jim Iyoob, Chief Customer Officer, will share insights on how combining AI + HI offers optimal insights to enhance the customer experience.

“With technology becoming more and more sophisticated, businesses are focusing more on how they can improve their operations and customer experience. Artificial Intelligence partnered with human intelligence, has the capacity to transform not only operations and customer experience, rather all facets of your business. This year at CCW, Etech will be sharing our experience of partnering the AI+HI and how taking these steps can lead to an unprecedented customer experience for your consumers and a more efficient contact center for your Operations”, said Etech’s Matt Rocco, President and General Manager.

Throughout the week, attendees are encouraged to visit the Etech Global Services Booth #412 for:

  • One-on-one meetings with the Etech Team
  • Learn how Etech’s services can achieve exceptional customer experience
  • Explore patterns in your customer interaction data and automate descriptive, predictive and prescriptive analytical tools

“The human element in our business isn’t going anywhere. I am a strong believer that technology cannot replace the human element. Blending AI+HI in the correct manner delivers the most efficient and satisfying customer experiences. The goal for this year’s workshop is to give our attendees a better understanding about how they can improve customer experience when AI is blended with HI”, said Etech’s Jim Iyoob, Chief Customer Officer.

About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.


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