Etech Announces Participation At Customer Contact Week 2018 – Las Vegas

Nacogdoches, TX – March 6th, 2018 – Etech Global Services will be participating at the Customer Contact Week this Summer in Las Vegas, Nevada. Etech will be hosting a three hour interactive workshop titled, “Mining for Gold in Customer Calls: Using AI to Put Quality Back into Customer Service.”The workshop (Workshop B) will be on Tuesday, June 19th. The Workshop and Conference will be at The Mirage, Las Vegas.

The annual Customer Contact Week is the industry’s leading conference for service and technology with over 2,500 attendees and nearly 200 Speakers. This conference sets the stage for Etech to showcase all of the exciting advancements and success stories that Etech has experienced over the past calendar year and is the largest opportunity for Etech to gets in name in front of organizations and business who have not yet heard of Etech.

“Etech’s team has been an active participant in CCW. This conference isn’t just for executives, it is for the entire team. We want all to profit from learning what others are doing in the industry. Our customers expect an exceptional customer service and that is important at every step in the customer journey. Our goal is to enhance this experience and partner and assist our customers by delivering this information,” said Etech’s Matt Rocco, President and General Manager.

In Etech’s workshop, the attendees would learn:

  • How to combine people + machine learning to uncover actionable data
  • Transforming insights into usable performance enhancing coaching recommendations and customer experience intelligence

“Having these insights makes it possible to make every interaction a seamless, positive engagement between your agents and your customers. When AI is combined with HI, leveraging this data enables companies to truly see who their target audience is and the rich customer insights that are otherwise difficult to uncover in a traditional QA approach,” said Etech’s Jim Iyoob, Chief Customer Officer.

To receive 20% off your registration, here is a special promo code: 19CCW_IYOOB

Registration Link:

About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.


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