Nacogdoches, TX – March 23, 2016 – Etech Global Services will exhibit at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago, Illinois, as well as the Call Center Week (CCW) Conference and Expo on June 27-July 1 in Las Vegas, Nevada.
Etech is an annual participant in the IRCE show, which brings together E-Commerce experts, Internet solution providers and an unrivaled program of industry content, all in an event that allows for networking time with thousands of like-minded participants. This year, Etech will share with clients how its Integrated Customer Engagement (ICE) product is a key differentiator as a customer experience solution. This product was designed using Etech’s 20 years of expertise providing tools to enhance customer service and engagement through technology. ICE combines the functionalities of chat, email, workflow and quality evaluation into integrated software that can help businesses in various industry verticals reach a higher level of efficiency. Etech will be demonstrating this newly designed product line during the conference at booth #856 in the IRCE exhibit hall.
Later in the month, Etech will again be an exhibitor at the 17th annual Call Center Week Conference and Expo. This industry event has a dual goal: to educate participants on best practices for customer engagement and to introduce them to vendors in the exhibit hall such as Etech, which can provide solutions to businesses of all sizes. In addition to sharing success stories tied to its ICE products, a member of Etech leadership will present an informative workshop on quality metrics during which participants will learn how quality monitoring can help customers overcome challenges in the daily business world. Etech representatives will also be present at booth #1312 in the CCW exhibit hall.
Etech President Matt Rocco said the company is excited to continue its participation in the two industry conferences.
“Etech is very happy and excited to once again be exhibiting at the IRCE and CCW events,” Rocco said. “These industry leading shows allows us a chance to demonstrate our innovative technology solutions and show visitors exciting new tools in the customer engagement field.”
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets: their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology and growing and empowering our people results in solutions that work. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose. For more information: www.etechgs.com
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