Etech Global Services LLC
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  • Solutions
    • Customer Care
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  • ETS Labs
    • QEval Platform
    • Speech AI
    • QEval Interactive Tour
    • Automation
    • Voice AI Technology
    • Integrations
    • RTAA – Real-Time Agent Assist
  • Industries
    • Healthcare
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    • Financial Services
    • Technology
    • Automotive
    • Breach
    • Education Contact Center
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    • Gaming & Entertainment
    • Insurance
    • Pharmaceutical
    • Professional Services
    • Public Sector
    • Retail
    • Travel Hospitality
  • Company
    • About
    • Leadership
    • Career
    • How We Work
    • Global Delivery
    • Awards
    • Locations
    • Culture & Values
    • Our People
    • Community and CSR
    • ESG and Community Impact
  • Resources
    • Case Studies
    • Blog
    • Client Stories
    • Webinars
    • CX Assessment
    • Events
    • ROI Calculator
    • Ebooks
    • Glossary
    • Podcasts
    • Press Releases
  • Let’s Talk

Effective Teleservices In The Wall Street Journal TX.

June 09, 2004     As U.S. Companies continue their global search for cheap labor and locations for call centers […]

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ETI – named winner of 2004 ‘Premier Account Award’

June 04, 2004   ETI – named winner of 2004 ‘Premier Account Award’ from Interactive Intelligence Inc. as the customer […]

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ETI Appoints Directors of Operation in Nacogdoches, Texas and Gujarat, India

April 14, 2004   Effective Teleservices, Inc (ETI) announced the appointment of Ray Levitzki and Jim Iyoob as Directors of […]

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ETI Chosen by AOL and PFIZER

April 12, 2004   Effective Teleservices, Inc. (ETI), a global provider of integrated customer solutions designed to help clients acquire, […]

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ETI Opens in Lufkin with Over 350 Employees

March 16, 2004   Effective Teleservices, Inc. (ETI) opened its Lufkin, Texas customer interaction center on Monday, March 15, 2004 […]

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ETI launches fourth global contact center in Lufkin,Texas Grand Opening of 600 seat center March 2004

December 16, 2003   Effective Teleservices, Inc (ETI) announced today the appointment of several key leaders into expanding roles. These […]

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12/14/2003 Nacogdoches officials praise ETI

By GARY BASS, The Lufkin Daily News     Nacogdoches government and business officials offered nothing but praise for Effective […]

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Etech Global Services LLC

Contact center outsourcing operations powered by ETS Labs, our in-house AI and analytics division. No licensed technology. No outsourced engineering. People who stay. Founded 2003. Minority-owned.

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    • © 2026 Etech Global Services LLC. MBE Certified. SOC 2 Type II · ISO 27001 · PCI-DSS · HIPAA · GDPR
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    Etech Global Services is a minority-owned, full-stack BPO and contact center outsourcing provider headquartered in Nacogdoches, Texas. Operating since 2003 across seven sites in the United States, Jamaica, and India, Etech employs nearly 4,000 people, processes over 160 million customer interactions per year, and has analyzed more than 2.5 billion interactions through proprietary AI. Agent attrition holds at 7 percent against an industry average exceeding 35 percent. QEval, Etech's AI-powered quality platform, delivers 100 percent interaction coverage. ETSLabs, Etech's AI research and development division, builds and deploys voice AI agents, real-time agent assist, and customer experience analytics for contact center operations. Zero compliance breaches. 22 years of operating history.

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