It’s crucial for call centers and QA managers to understand the Importance of using a call center QA scorecard. With a successful call center monitoring…
Learn More...Excellent customer service is an integral part of every business. Whether your company deals in retail or offers specific services, consumers look for a convenient…
Learn More...Project management is the backbone of businesses. Managers are responsible for more than just managing people. To add to the need for managing regular business…
Learn More...Call center operations are vital to the success of any business enterprise. Representatives in these pivotal positions are often the first line of contact with…
Learn More...Artificial intelligence is rapidly revolutionizing the world of business. Almost every process is now automated in one company or another. When it comes to contact…
Learn More...Everyone knows the story behind the demise of at least one brand or company that eventually failed to thrive due to an inability or refusal…
Learn More...In 2017, cyberattack incidents cost companies, consumers, and governments around the world $600 billion. If this figure sounds unsustainably high, consider that projections show it will…
Learn More...Did you know that 81% of data breaches occur due to poor passwords? This is a staggering statistic and yet one of the simplest things…
Learn More...I recently read an article about the characteristics that high performing teams share. After reading the article, I reflected on my 35 years in the…
Learn More...According to IBM and the Ponemon Institute, 50% of data breaches in the financial sector are caused by malicious or criminal attacks, while 27% results…
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