Blog

Best Practices: Password Security 2019

Nov 15, 2019 Ronnie Mize Best Practices: Password Security 2019

Did you know that 81% of data breaches occur due to poor passwords? This is a staggering statistic and yet one of the simplest things…

Learn More...

Characteristics of High Performing Teams

Oct 07, 2019 Matt Rocco Characteristics of High Performing Teams

I recently read an article about the characteristics that high performing teams share.  After reading the article, I reflected on my 35 years in the…

Learn More...

Worried about the Capital One Hack? Here’s what to Do

Aug 28, 2019 Ronnie Mize Worried about the Capital One Hack? Here’s what to Do

According to IBM and the Ponemon Institute, 50% of data breaches in the financial sector are caused by malicious or criminal attacks, while 27% results…

Learn More...

5 Strategies for Effective Call Center Operational Performance

Aug 14, 2019 Kaylene Eckels 5 Strategies for Effective Call Center Operational Performance

Working in today’s call center is a demanding job. The simplest of transactions are now often handled via self-service tools, leaving more complex work left…

Learn More...

Artificial Intelligence Benefits in Call Centers Worldwide

May 10, 2018 Jim Iyoob Artificial Intelligence Benefits in Call Centers Worldwide

Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving…

Learn More...

Protect Your Contact Center Team from a Space Shuttle Columbia Like Disaster

Mar 16, 2018 Kaylene Eckels Protect Your Contact Center Team from a Space Shuttle Columbia Like Disaster

In 2003, the space shuttle, Columbia, disintegrated over East Texas and Louisiana, when it attempted to reenter the Earth’s atmosphere. Sadly, all seven astronauts aboard…

Learn More...

3 Ways to Enhance Customer Experience in the Call Center

Feb 20, 2018 Jim Iyoob 3 Ways to Enhance Customer Experience in the Call Center

Call centers have come along way from the institutions that emerged in the 1960s to efficiently handle high volumes of customer calls. Today’s call centers…

Learn More...

How to BRAND Your Company through the Hiring Process

Jan 19, 2018 Veronica Chimney How to BRAND Your Company through the Hiring Process

At all times, your employees determine the rate at which you company grows because they make your customers either happy or unhappy. When you have…

Learn More...

Training That Will Make You Stop, Drop and Roll

Dec 22, 2017 Matthew Cole Training That Will Make You Stop, Drop and Roll

In our world, we are often asked to minimize the time it takes for the transfer of knowledge to take place while still maximizing the…

Learn More...

Technology And Its Impact On Consumer Behavior

Dec 19, 2017 Jim Iyoob Technology And Its Impact On Consumer Behavior

Often a company leadership faces unending challenges especially when it comes to the rapid technological changes. Since the emergence of information technology, company communication with…

Learn More...