How Should Leaders Embrace Team Motivation?
Apr 06, 2021 Gurudatt Medtia
How can you consistently get team members who say, ‘I love my job, and I trust my leader!’? Well, team motivation is the key. There…
Learn More...Why are Millennials choosing Live Messaging over Traditional Communication Channels?
Mar 26, 2021 Patrick Reynolds
Generation Y, also known as Millennials, are unique, in every sense. Being a part of the industrial revolution, this generation has witnessed the transformation from…
Learn More...What are Some Effective Ways to Empower and Improve Contact Center Performance?
Feb 05, 2021 Jim Iyoob
Contact centers continue to evolve as an integral component of the telecommunications, insurance, e-commerce, and banking sectors. To reach your company goals, it is important…
Learn More...What are the 5 Crucial Metrics You Should Measure to Improve Your Contact Center Performance?
Oct 16, 2020 Ashwini Kumar
Are you a quality assurance manager in any contact center? If so, you know that it is a part of your work to make decisions…
Learn More...4 Golden Contact Center Quality Monitoring Trends of All Time
Jul 31, 2020 Shawndra Tobias
When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…
Learn More...Project Management: Backbone of Call Center
Feb 19, 2020 Jim Iyoob
Project management is the backbone of businesses. Managers are responsible for more than just managing people. To add to the need for managing regular business…
Learn More...How Can You Benefit Your Call Center Operations with Social Media?
Jan 27, 2020 Patrick Reynolds
Managing call center operations can be a challenging role in today’s highly social and digital environment. Comments, downvotes, unlikes, and there are many other trends…
Learn More...How You Can Improve Efficiency of Your Call Center Using Workforce Management
Sep 25, 2019 Ashwini Kumar
According to Forbes, engagement is the key to effective workforce management. With estimates claiming that only 30% of employees are engaged, managing the workforce becomes…
Learn More...5 Strategies for Effective Call Center Operational Performance
Aug 14, 2019 Kaylene Eckels
Working in today’s call center is a demanding job. The simplest of transactions are now often handled via self-service tools, leaving more complex work left…
Learn More...How Big Data Analytics Is Gold for Call Centers?
Jul 31, 2019 Shawndra Tobias
Call centers generate data like no other department within a company. Information coming in from the outside, such as customer demographics, common questions, and favorite…
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