Blog

How Should Leaders Embrace Team Motivation?

Apr 06, 2021 Gurudatt Medtia How Should Leaders Embrace Team Motivation?

How can you consistently get team members who say, ‘I love my job, and I trust my leader!’? Well, team motivation is the key. There…

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Why are Millennials choosing Live Messaging over Traditional Communication Channels?

Mar 26, 2021 Patrick Reynolds Why are Millennials choosing Live Messaging over Traditional Communication Channels?

Generation Y, also known as Millennials, are unique, in every sense. Being a part of the industrial revolution, this generation has witnessed the transformation from…

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What are Some Effective Ways to Empower and Improve Contact Center Performance?

Feb 05, 2021 Jim Iyoob What are Some Effective Ways to Empower and Improve Contact Center Performance?

Contact centers continue to evolve as an integral component of the telecommunications, insurance, e-commerce, and banking sectors. To reach your company goals, it is important…

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What are the 5 Crucial Metrics You Should Measure to Improve Your Contact Center Performance?

Oct 16, 2020 Ashwini Kumar What are the 5 Crucial Metrics You Should Measure to Improve Your Contact Center Performance?

Are you a quality assurance manager in any contact center? If so, you know that it is a part of your work to make decisions…

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4 Golden Contact Center Quality Monitoring Trends of All Time

Jul 31, 2020 Shawndra Tobias 4 Golden Contact Center Quality Monitoring Trends of All Time

When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…

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Project Management: Backbone of Call Center

Feb 19, 2020 Jim Iyoob Project Management: Backbone of Call Center

Project management is the backbone of businesses. Managers are responsible for more than just managing people. To add to the need for managing regular business…

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How Can You Benefit Your Call Center Operations with Social Media?

Jan 27, 2020 Patrick Reynolds How Can You Benefit Your Call Center Operations with Social Media?

Managing call center operations can be a challenging role in today’s highly social and digital environment. Comments, downvotes, unlikes, and there are many other trends…

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How You Can Improve Efficiency of Your Call Center Using Workforce Management

Sep 25, 2019 Ashwini Kumar How You Can Improve Efficiency of Your Call Center Using Workforce Management

According to Forbes, engagement is the key to effective workforce management. With estimates claiming that only 30% of employees are engaged, managing the workforce becomes…

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5 Strategies for Effective Call Center Operational Performance

Aug 14, 2019 Kaylene Eckels 5 Strategies for Effective Call Center Operational Performance

Working in today’s call center is a demanding job. The simplest of transactions are now often handled via self-service tools, leaving more complex work left…

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How Big Data Analytics Is Gold for Call Centers?

Jul 31, 2019 Shawndra Tobias How Big Data Analytics Is Gold for Call Centers?

Call centers generate data like no other department within a company. Information coming in from the outside, such as customer demographics, common questions, and favorite…

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