Did you know that 81% of data breaches occur due to poor passwords? This is a staggering statistic and yet one of the simplest things…
Learn More...I recently read an article about the characteristics that high performing teams share. After reading the article, I reflected on my 35 years in the…
Learn More...According to IBM and the Ponemon Institute, 50% of data breaches in the financial sector are caused by malicious or criminal attacks, while 27% results…
Learn More...Working in today’s call center is a demanding job. The simplest of transactions are now often handled via self-service tools, leaving more complex work left…
Learn More...Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving…
Learn More...In 2003, the space shuttle, Columbia, disintegrated over East Texas and Louisiana, when it attempted to reenter the Earth’s atmosphere. Sadly, all seven astronauts aboard…
Learn More...Call centers have come along way from the institutions that emerged in the 1960s to efficiently handle high volumes of customer calls. Today’s call centers…
Learn More...At all times, your employees determine the rate at which you company grows because they make your customers either happy or unhappy. When you have…
Learn More...In our world, we are often asked to minimize the time it takes for the transfer of knowledge to take place while still maximizing the…
Learn More...Often a company leadership faces unending challenges especially when it comes to the rapid technological changes. Since the emergence of information technology, company communication with…
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