How can you consistently get team members who say, ‘I love my job, and I trust my leader!’? Well, team motivation is the key. There…
Learn More...Generation Y, also known as Millennials, are unique, in every sense. Being a part of the industrial revolution, this generation has witnessed the transformation from…
Learn More...Contact centers continue to evolve as an integral component of the telecommunications, insurance, e-commerce, and banking sectors. To reach your company goals, it is important…
Learn More...Are you a quality assurance manager in any contact center? If so, you know that it is a part of your work to make decisions…
Learn More...When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…
Learn More...Project management is the backbone of businesses. Managers are responsible for more than just managing people. To add to the need for managing regular business…
Learn More...Managing call center operations can be a challenging role in today’s highly social and digital environment. Comments, downvotes, unlikes, and there are many other trends…
Learn More...According to Forbes, engagement is the key to effective workforce management. With estimates claiming that only 30% of employees are engaged, managing the workforce becomes…
Learn More...Working in today’s call center is a demanding job. The simplest of transactions are now often handled via self-service tools, leaving more complex work left…
Learn More...Call centers generate data like no other department within a company. Information coming in from the outside, such as customer demographics, common questions, and favorite…
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