6 Tips to find an ideal work-life balance as a leader

During my 38 years in the BPO industry, I have learned that work-life balance is a key ingredient to thriving in our fast-paced industry. While life is trending in a positive way, we need to balance our success with our humility. When we are facing a tough stretch, we need to balance our disappointment with our hunger to improve.

Here are some ideas on finding the ideal work-life balance in your leadership journey:

1. Balancing Work and Rest

We must make time to recharge our minds, body, and spirit. We can’t be our optimal selves and lead others to be their best if we don’t take care of ourselves.

There was a time in my life when I believed that being portrayed as a “workaholic” was a good thing, and I was mistaken. Now, I have grown to understand that in order to give my best to others, I must be at my best, which requires a balance of work and rest.

2. Practice Passion with Humility

When we are so passionate about something that we believe our way is the only way of doing things, it can stifle the creativity of those around us. For example, 6+3 equals 9, but so does 7+2.

There are always different paths to success. While I appreciate leaders with passion, I encourage you to be humble enough to always listen to the views of others.

3. Listen While You Speak

Great leaders communicate by seeking to listen and understand rather than to speak and be heard. When you listen and pay attention to what others are saying, you will learn more about them, build strong relationships, and create an environment where everyone can work together in harmony.

4. Embody Compassion with Truth

Having concern for others is a characteristic of many great leaders, but compassion without truth can lead to failure as a leader. As servant leaders, we are called to lead with compassion, and shouldn’t confuse compassion with pity. Compassion must be based on what is true in your heart and not for any other gain.

Over the years, certain people have told me that they think the concept of servant leadership is weak and I couldn’t disagree more! While servant leaders show compassion, they will always balance their compassion with what is true.

5. Accept Conviction with Forgiveness

We are all guilty of making mistakes and I will be the first to admit that I have made many over the years. However, I was blessed to be surrounded by leaders and mentors who hold me accountable, but with a forgiving spirit. As leaders, we are called to hold others accountable, but as servant leaders, we are called to value others while holding them accountable.

6. Practice Discipline with Adaptability

As leaders in the dynamic BPO industry, it is true that we must be disciplined in our approach to business.  However, we must balance this with being adaptable to a consistently changing climate. Without adaptability, disciplined practices can reinforce errors.

Etech has continuously reinvented itself in the last 20 years. We have adapted well but have never wavered from our disciplined approaches.

Learning the art of balancing is crucial for effective leadership. It is important to balance work and rest, practice passion with humility, and listen while speaking. We must also embody compassion with truth, accept conviction with forgiveness, and practice discipline with adaptability. By following these tips, leaders can lead their teams to success and fulfillment.

Want to work with talented individuals who put their own agendas aside to better serve one another? If yes, then come and Join Etech.

By |2023-03-01T00:55:25-06:00March 1, 2023|Blog, Leadership|Comments Off on 6 Tips to find an ideal work-life balance as a leader


Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.

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