Why leaders must have vision?
Our vision is to make a remarkable difference for each other, our customers, and within our communities.
Blog
Everybody needs a Mentor: Three ways to get one
There are three ways to identify a mentor. You can ask your leader, sign up for the company mentorship program, or join professional communities.
How to become an adaptable leader?
Below are some tips to help you on your journey to becoming an even more adaptable leader!
Optimizing the Customer Experience, The Key to Business Success
Here are some tips on how to optimize the customer experience for your business:
How Great Leaders Communicate?
Today I will address Communication. Below are some tips to help you on your journey to becoming an even better communicator.
Why do all great leaders need to be lifelong learners?
At Etech we have embraced teachability or “being a lifelong learner” as one of our character commitments. Below are some tips to help you on your journey!
6 Tips to find an ideal work-life balance as a leader
Here are some ideas on finding the ideal work-life balance in your leadership journey.
The role of humility in leadership
At Etech, humility is not thinking less of yourself, it is thinking of others more often. Here are some examples of what it means to demonstrate humility at Etech.
Top 5 Cyber Attack Methods Utilized by Today’s Cybercriminal
Enjoying digital devices and enjoying the comfort of having the internet at your fingertips opens wide doors for being a target for cybercriminals.
How to Value People as Your Most Important Resource
Here are some examples of what it means to value others at Etech.
How can leaders positively influence others in the workplace?
Here are some examples of what it means to be a positive influence at Etech.
How to embrace diversity and create an inclusive work environment?
Here are some major benefits organizations can expect by building a diverse workforce.
Can you build leaders who are trusted? Etech has a built-in plan!
At Etech, we explore fundamental principles when it comes to building leaders who are trusted, such as “Trust is personal,” “Trust takes time.
Employee Engagement – A Critical Factor in Delivering Exceptional CX
Have you ever thought about what defines the customer’s experience with your organization? The answer is simple, it’s your employees.
Importance of creating a culture of employee recognition
Employee recognition is important in the workplace for many reasons, but mostly because it is a human tendency to feel seen, heard, and acknowledged.
Tips to become a great team player at work
The process of becoming a great team player starts with having a strong work ethic. I have highlighted 5 traits below that take no talent but are all qualities that great teammates possess.
How Etech Empowers Streaming Service Providers?
If you are a streaming service provider looking to improve customer experience, here is how Etech can help you.
The AX/CX Synergy: Emphasis on Agent Experience Subset in Customer Experience
Agent and customer experience are strongly correlated, as agent distress directly impacts customers, resulting in poor active listening, high hold time/high AHT, or transactional discrepancies that lead to cancellations.
How to Lead Team Members During Challenging Times?
Every organization must deal with obstacles at some point. Dealing with a crisis such as the recent pandemic can be challenging and demotivating for team members.
Etech at Customer Contact Week San Antonio: Know before you go
The team of Etech Global Services will be at Customer Contact Week in San Antonio, from January 30 to February 1, 2023.
