Bridging the Gap: Uniting Manual QA and AI-Driven Call Analytics
Etech Global Services blends manual QA & AI call analytics for unmatched service quality. Contact us for transformative solutions.
Blog
7 Ways Call Center Analytics Improves Your Business Operations
Unlock call center analytics to boost efficiency, customer satisfaction, and business growth. Optimize operations for competitive edge!
Enhancing Contact Center Quality with Speech-to-Text Analytics
Transform contact center quality using advanced speech-to-text analytics to identify pain points and optimize customer journeys.
Contact Center Transformation Through Speech-to-Text Analytics: Embracing the Voice of the Customer
The Key Capabilities and Benefits of Speech-to-Text Analytics for Elevating Contact Centers to New Heights.
Embracing Setbacks as Opportunities for Growth and Success
Here are some of the ways setbacks can help you grow.
Making the Right Choice: Factors to Consider When Outsourcing Your Contact Center
Outsourcing your contact center operations is a revolutionary step to improve your customer service and save operational costs.
7 Effective Techniques for Managing Stress in the Call Center
Explore seven proven strategies for call center agents to combat workplace stress and boost wellbeing in demanding environments.
The Impact of Fraud in the Workplace: Why Nobody Wins
The consequences of corporate fraud can have a long-term negative impact on an organization’s reputation as well as financial objectives.
10 Ways to Provide Exceptional Support with Outsourced Call Center
Discover strategies to provide exceptional customer support through outsourced call centers and transform your brand’s customer experience.
How to Become a People Focused Leader?
At Etech we have embraced a leadership philosophy with a focus on people and progress instead of rules and protocols.
Optimizing Operations: The Strategic Advantages of Call Center Outsourcing
Call center outsourcing offers a range of strategic advantages that can help brands drive success and sustain in today’s competitive market and deliver exceptional customer service.
How to Choose a Contact Center That Aligns with Your Goals?
Discover key considerations for selecting a contact center that aligns with your goals and enhances customer satisfaction.
Understanding The True Meaning of Leadership and Management
Discover the critical differences between leadership and management and why successful organizations require both functions to thrive.
Data-Driven Decision-Making: The Key to Effective Brand Management
Data-driven decision-making has become a vital aspect for businesses to improve their performance and add to positive customer experience.
Training for Excellence: Empowering Call Center Agents
Transform your customer support by equipping call center agents with product knowledge, communication skills, and technical expertise.
Real-Time Support, Real-Time Results: The Value of Live Chat in Customer Service
Live chat in customer service revolutionizes support through instant assistance, increased agent productivity, and valuable customer insights.
20 Years of Etech: Delivering Remarkable Customer & Employee Experiences
This June is Etech’s 20th anniversary month!
It’s Okay to Be Wrong: Seeing Mistakes with A Silver Lining
It’s okay to be wrong! Discover four ways mistakes contribute to learning, innovation, relationship building, and overcoming fear of failure.
9 Key Strategies for Building a Positive and Productive Call Center Culture
Culture is proven to be a top priority for the current job market. Here are nine ways to build a positive and productive call center culture.
Security Awareness Training : Is It Really the Best Tool in Preventing a Security Breach?
Security awareness reduces vulnerabilities through employee education. Discover how proper training prevents breaches and protects your data.
