Training for Excellence: Empowering Call Center Agents
Transform your customer support by equipping call center agents with product knowledge, communication skills, and technical expertise.
Blog
Real-Time Support, Real-Time Results: The Value of Live Chat in Customer Service
Live chat in customer service revolutionizes support through instant assistance, increased agent productivity, and valuable customer insights.
20 Years of Etech: Delivering Remarkable Customer & Employee Experiences
This June is Etech’s 20th anniversary month!
It’s Okay to Be Wrong: Seeing Mistakes with A Silver Lining
It’s okay to be wrong! Discover four ways mistakes contribute to learning, innovation, relationship building, and overcoming fear of failure.
9 Key Strategies for Building a Positive and Productive Call Center Culture
Culture is proven to be a top priority for the current job market. Here are nine ways to build a positive and productive call center culture.
Security Awareness Training : Is It Really the Best Tool in Preventing a Security Breach?
Security awareness reduces vulnerabilities through employee education. Discover how proper training prevents breaches and protects your data.
Start Small, the Power of Building Successful Habits
Successful people experience great rewards in life not because of charisma, opportunity, or special abilities, but because of their habits.
Next Generation of Leaders – Are You Ready?
If you are the next young leader in your organization, and wondering how you are going to make a difference with your role, here are some tips that will help you.
7 Talks Not To Miss At Customer Contact Week Las Vegas 2023
Explore essential Customer Contact Week 2023 presentations covering omnichannel strategies, digital transformation, and CX leadership.
How to Embrace Each Day with Enthusiasm?
Embrace each day with enthusiasm by practicing gratitude, setting goals, staying present, and nurturing your mind, body, and relationships.
The Art of Delegation: How to Distribute Tasks and Build Trust with Your Team
The art of delegation builds team capability and trust. Learn how to delegate effectively through clear instruction and proper follow-up.
Inspirational Leadership – Does it work?
Here are 5 ways in which an organization can benefit from the positive effects of inspirational leadership.
How to demonstrate accountability in leadership?
At Etech, being accountable is having the self-discipline to work effectively and efficiently and being results-focused.
The Art of Leading with Creativity
At Etech, leading with creativity means thinking outside the box to solve problems and finding new, resourceful approaches to challenges.
How to lead with courage?
At Etech, to lead with courage is to take risks boldly, make decisions confidently, show initiative, and stay resilient in tough times.
Succession Planning: Leveraging Talent and Building Skills to Prepare for Opportunity
Etech’s Succession Planning framework is an excellent example of a structured approach to creating a succession plan.
How to be a great team player as a Leader?
At Etech, we define teamwork as being committed to working as a team to solve problems and resolve conflict.
Using Data Analytics to Enhance Customer Experience
Learn how data analytics enhances customer experience through personalization, feedback, prediction, omnichannel support, and real-time insights.
What is integrity in leadership?
At Etech, to lead with integrity means being honest in actions, staying true to values, keeping commitments, and building trust consistently.
What Did You Say? Self-Help for Listening Like a Pro
Discover listening like a pro with focus, commitment, and curiosity. Master active listening for better professional success.
