Call center outsourcing offers a range of strategic advantages that can help brands drive success and sustain in today’s competitive market and deliver exceptional customer service.
Discover key considerations for selecting a contact center that aligns with your goals and enhances customer satisfaction.
Discover the critical differences between leadership and management and why successful organizations require both functions to thrive.
Data-driven decision-making has become a vital aspect for businesses to improve their performance and add to positive customer experience.
Transform your customer support by equipping call center agents with product knowledge, communication skills, and technical expertise.
Live chat in customer service revolutionizes support through instant assistance, increased agent productivity, and valuable customer insights.
This June is Etech’s 20th anniversary month!
It’s okay to be wrong! Discover four ways mistakes contribute to learning, innovation, relationship building, and overcoming fear of failure.
Culture is proven to be a top priority for the current job market. Here are nine ways to build a positive and productive call center culture.
Security awareness reduces vulnerabilities through employee education. Discover how proper training prevents breaches and protects your data.
Successful people experience great rewards in life not because of charisma, opportunity, or special abilities, but because of their habits.
If you are the next young leader in your organization, and wondering how you are going to make a difference with your role, here are some tips that will help you.
Explore essential Customer Contact Week 2023 presentations covering omnichannel strategies, digital transformation, and CX leadership.
Embrace each day with enthusiasm by practicing gratitude, setting goals, staying present, and nurturing your mind, body, and relationships.
The art of delegation builds team capability and trust. Learn how to delegate effectively through clear instruction and proper follow-up.
Here are 5 ways in which an organization can benefit from the positive effects of inspirational leadership.
At Etech, being accountable is having the self-discipline to work effectively and efficiently and being results-focused.
At Etech, leading with creativity means thinking outside the box to solve problems and finding new, resourceful approaches to challenges.
At Etech, to lead with courage is to take risks boldly, make decisions confidently, show initiative, and stay resilient in tough times.
Learn 9 tactics and the 9‑Box Grid to build future‑ready leaders, boost engagement, and cut hiring costs with Etech’s Succession Playbook.
