10 Effective Employee Retention Strategies for Call Centers
Discover 10 proven employee retention strategies to reduce turnover, enhance job satisfaction, and boost performance in your call center.
Blog
Increase Customer Satisfaction with Efficient Workforce Management & Reporting
Discover how smart workforce management can transform your customer service from a pain point to a competitive advantage in this latest blog by Etech’s VP of Corporate Strategy Amit Kachhawa.
The Secret to Making a Difference: It Starts with You
Discover steps to make a positive impact daily. Learn how preparation, self-care, and small actions lead to sustained change. Start today!
Conversation Analytics Done Right: A Masterclass on Effective Implementation Strategies
Join our masterclass On June 19th at 12 pm CST | 1 pm EST | 10 am CST to learn proven strategies for implementing conversation analytics. Gain practical insights and valuable resources.
12 Strategies and Tips for Effective Call Center Management & Improved Performance Results
Discover 12 proven strategies to enhance call center performance. Transform your call center into a high-performance powerhouse today.
Unlock the Power of Conversation Analytics for Business Success
Transform your business with conversation analytics. Improve customer interactions, identify sales opportunities, and optimize operations.
Ultimate Call Center Checklist: A Complete Guide by Etech
Ultimate call center checklist by Etech: Enhance customer satisfaction and optimize operations for excellence.
Hunger, Humility, and Smarts: Unleashing Remarkable Leaders
Learn how hunger for growth, humble leadership, and strategic smarts create transformative leaders and thriving teams with Etech.
Intelligent Contact Centers: Harnessing AI for Unparalleled Service Delivery
Learn how AI-powered solutions transform contact centers at Etech Global Services, enhancing customer satisfaction, efficiency, and tailored interactions.
Top Picks: 7 Can’t-Miss Talks at CCW Vegas 2024
Explore the top 7 workshops and presentations at CCW Las Vegas 2024, featuring industry leaders sharing insights on customer experience strategies.
Etech Global Services: Leveraging Advanced AI for Contact Center Transformation
Experience the Power of AI at Etech’s Booth! Boost Efficiency, Increase CSAT & Conversions with Speech Analytics & More.
How to Deal with Death in Workplace?
Losing a colleague can be devastating. This guide offers practical advice for leaders and HR on how to communicate effectively, offer support, and help employees cope with grief.
Unleashing Your Leadership Potential: Strategies for Standing Out and Excelling
Be a leader worth following! Learn 5 key qualities from the Statue of Liberty & excel at Etech.
Unveiling Data Hallucinations: When Numbers Mislead
Explore the phenomenon of data hallucinations and their implications. Learn how to navigate the pitfalls of flawed data analysis with Etech Global Services.
Bridging the Gap: Uniting Manual QA and AI-Driven Call Analytics
Unlock unparalleled service quality by merging manual QA with AI call analytics. Etech Global Services ensures excellence through expertly balanced approaches. Contact us for transformative solutions.
7 Ways Call Center Analytics Improves Your Business Operations
Unlock the power of call center analytics to enhance efficiency, boost customer satisfaction, and drive business growth. Learn how to optimize operations and gain a competitive edge today!
Enhancing Contact Center Quality with Speech-to-Text Analytics
Don’t miss this opportunity to join our webinar, “Enhancing Contact Center Quality with Speech-To-Text Analytics,” and take the first step towards call center excellence.
Contact Center Transformation Through Speech-to-Text Analytics: Embracing the Voice of the Customer
The Key Capabilities and Benefits of Speech-to-Text Analytics for Elevating Contact Centers to New Heights.
Embracing Setbacks as Opportunities for Growth and Success
Here are some of the ways setbacks can help you grow.
Making the Right Choice: Factors to Consider When Outsourcing Your Contact Center
Outsourcing your contact center operations is a revolutionary step to improve your customer service and save operational costs.
