I recently finished reading a book by John Blakely entitled, The Trusted Executive – Nine Leadership Habits that Inspire Results, […]
Read moreSpeech analytics has become an important feature in the operation of many contact centers. These sophisticated systems have the ability […]
Read moreWhat exactly is customer centricity and why does it matter? It’s a simple truth. Call centers realize gains when all […]
Read moreThe overall success of a call center depends heavily on the management team and others in positions of leadership. Communication […]
Read moreWhen customers reach your contact center they need to have an experience that meets their needs, resolves their concerns, and […]
Read moreCustomer service has long been a cornerstone of business success and, in a way, this is never going to change. […]
Read moreAre your clients on social media? Do you relate with them? The key to actually making use of social media […]
Read moreCall centers are constantly searching for new ways to boost their customer experience and customer service capabilities, and advanced technology, […]
Read moreContact centers are very busy places and agents have to work hard to address all customer concerns as they arise. […]
Read moreLet employees Have More Control “Happiness is affected by employee’s sense of control over their lives,” says Rubin. Call center […]
Read more
