Blog Archives - Page 55 of 80 - Etech Global Services LLC

Want to Avoid Revenue Loss? Outsource Inbound Call Centers

While every company thirsts for growth, that increase in business could leave your revenue parched. It makes sense that you […]

For years, the leading theory in motivation has involved extoling the virtues of intrinsic motivation over extrinsic motivation. However, the […]

There’s no question that live chat is a robust channel for customer engagement and resolution. Besides training staff to handle […]

There is no doubt that interviewing for a job is a stressful experience. It can feel like you are being […]

Before you make the switch to utilizing bots which can be more cost effective and less frustrating to deal with, […]

Quality assurance involves maintaining a desired level of quality and it is crucial for your call center to be aware […]

When quality monitoring for a call center is only focused on problem detection and resolution, it falls short of its […]

When project managers plot out a course for a project, they all too often take missteps that ultimately result in […]

As the call center vendor manager, you have a company’s success balanced on your shoulders. While the business has its […]

Today’s economy is vastly different from that of the past, and it requires an increased attention to building and maintaining […]