Meet Etech’s Experts
Events
Connect with subject matter experts of the contact center industry and hone your skills by meeting them live or virtually! Here are the upcoming events, webinars, and conferences the Etech team is organizing and participating in.
Past Events
2023
2020
The Art of the Possible with Speech Analytics: What to Consider When Architecting a Next Generation Technology Stack
Previously, call centers had one main task: to respond to...
PACE ACX Virtual 2020
How To Blend AI With Human Intelligence To Improve...
2019
CX Architecture – Using Agent Insights to Design a Remarkable Experience
Your agent workforce has more influence on your brand than...
CX Architecture: 5 Steps To Transform Your Customer Insights
The power of Artificial Intelligence has become a strategic tool...
2018
Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve
Improving customer experience has been rightfully viewed as one of...
The Future of Contact Centers: Leveraging People, Processes & Artificial Intelligence
Today’s consumers want more than good products and good prices....