Etech Global Services Handled 10 Million Chat Sessions in 2011
Etech Global Services footprint grows as the leading live chat services provider with over 10 million
chat sessions and stellar CSAT scores in 2011.
Nacogdoches, TX—January 3, 2012 – Etech Global Services, a global business process outsourcer, is pleased to announce they have surpassed 10 million live chat sessions in 2011. Clients are pleased that Etech has been able to keep up with the greater demand for chat service and the high level of service they are providing to their customers.
Founded in 1997, Etech Global Services provides contact center and BPO services to Fortune 50 and 500 companies worldwide. In 2000, Etech was one of the first business process outsourcers to offer live chat services, in addition to voice and email support, and has been paving the way for the industry ever since.
Etech is the foremost expert in web chat services and has proven results in lead generation, sales, and service. They provide a sophisticated chat solution that monitors web site visitors, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers.
“When you partner with Etech, you can rest assured that your online sales and service goals will be met and even exceeded right from the start,” said Matt Rocco, President and COO of Etech Global Services. “We have learned a lot over the years, chat session by chat session. With over 10 million chat sessions under our belt in 2011 alone, we are well-versed in what it takes to provide a quality experience that leads to improved revenue and lower costs.”
Although an internet presence has the power to revolutionize an industry, many companies are finding that customers are leaving their web sites without purchasing. Complicated service orders, unanswered questions and unexplained charges all contribute to 60% of online visitors leaving the shopping cart. However, studies show that the customer experience is significantly improved by providing online Chat Service Representatives to answer questions, provide additional information, and resolve customer issues. These studies further revealed that companies investing in chat programs not only received a phenomenal increase in their conversion rates, but were able to reduce their inbound call volumes by more than 20%.
Etech Global Services offers web chat services 24/7/365 through their onshore, near shore and off-shore locations. They also support both English and Spanish speaking customers.
Etech clients can view the progress of their web chat program through reports and analytics. In a single report, clients can easily track close rates, sales per hour, average revenue per sale, and much more. They also provide a host of ad-hoc reports to meet all reporting and business needs.
To learn more about Etech Global Services and their web chat solution, please visit them online at www.etechgs.com
About Etech Global Services
Etech Global Services is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. For more information: www.etechgs.com
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