Acquire, Engage and Retain Customers with our Innovative Customer Engagement Strategies
Today, Customers expect companies to value their time and provide frictionless support for their concerns. The pace and efficiency of live chat and messaging makes it a preferred channel for customer interactions. Live chat and messaging can help organizations to reduce their cost and increase connectivity with their customers more efficiently.
Etech is one of the largest live chat and messaging service providers with over 20 years of experience in helping some of the world’s leading organizations improve their ecommerce and services. Etech offers live chat and messaging services 24*7*365 through its onshore, nearshore, and offshore locations.
Our suite of Live Chat and Messaging Services
Online Customer Service
Technical Support
Customer Acquisition Service
Online Billing Service
Overall Sales Support
Helpdesk Services
Order Management Services
Social Media Customer Support
Organizations Trust Etech for Live Chat Services and Messaging Services
By understanding your website visitors’ statistics, Etech’s online chat service is configured and installed in way that monitors web site visitors page views, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers. When a company partners with Etech, they can be rest assured that their online sales and service goals will be met and even exceed right from the start. Through Live Chat and Messaging Services, Etech has proven results and benefitted many Fortune 50 clients in customer acquisition, lead generation, sales and customer service.
24*7*365 Support
Real-Time Monitoring
20+ Years of Experience
Trusted Partner for Multiple Fortune 50 Companies
Skill-Based Routing
Case Study
Get Access to Customer Experience Insights
Etech increases MyPlates revenue by beating sales projections and reducing operating costs.
My Plates designs and markets new specialty license plates as the sole vendor for the Texas Department of Motor Vehicles. My Plates’ goal is to create a long-term, mutually beneficial relationship designed to maximize revenues for the state through the sale of My Plates specialty plates. Operating with slim budget and minimal staffing resource, there was too much to do and it was important to focus on core competencies rather than the support work that could be easily handled by an experienced team/vendor. Customer experience through live chat was utmost important as many of their customers were young between age group of 20 – 30 years. My Plates was looking for someone beyond just a service provider like a partner.Industry: Manufacturing | Service: Live Web Chat Service
Blogs
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