Live Chat2021-05-28T11:11:23-06:00

Acquire, Engage and Retain Customers with our Innovative Customer Engagement Strategies

Today, Customers expect companies to value their time and provide frictionless support for their concerns. The pace and efficiency of live chat and messaging makes it a preferred channel for customer interactions. Live chat and messaging can help organizations to reduce their cost and increase connectivity with their customers more efficiently.

Etech is one of the largest live chat and messaging service providers with over 20 years of experience in helping some of the world’s leading organizations improve their ecommerce and services. Etech offers live chat and messaging services 24*7*365 through its onshore, nearshore, and offshore locations.

Our suite of Live Chat and Messaging Services

Organizations Trust Etech for Live Chat Services and Messaging Services

By understanding your website visitors’ statistics, Etech’s online chat service is configured and installed in way that monitors web site visitors page views, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers. When a company partners with Etech, they can be rest assured that their online sales and service goals will be met and even exceed right from the start. Through Live Chat and Messaging Services, Etech has proven results and benefitted many Fortune 50 clients in customer acquisition, lead generation, sales and customer service.

24*7*365 Support

Real-Time Monitoring

20+ Years of Experience

Trusted Partner for Multiple Fortune 50 Companies

Skill-Based Routing

Case Study

Get Access to Customer Experience Insights

Etech increases MyPlates revenue by beating sales projections and reducing operating costs.

My Plates designs and markets new specialty license plates as the sole vendor for the Texas Department of Motor Vehicles. My Plates’ goal is to create a long-term, mutually beneficial relationship designed to maximize revenues for the state through the sale of My Plates specialty plates. Operating with slim budget and minimal staffing resource, there was too much to do and it was important to focus on core competencies rather than the support work that could be easily handled by an experienced team/vendor. Customer experience through live chat was utmost important as many of their customers were young between age group of 20 – 30 years. My Plates was looking for someone beyond just a service provider like a partner.

Industry: Manufacturing | Service: Live Web Chat Service

view all Case studies


How to Keep Your People Motivated Using Servant Leadership?

June 9, 2021|Tags: , , , , , |

Servant leadership methods are intrinsically motivating and can boost productivity, profitability, morale, and team member retention rates.

What are the 5 Major Cybersecurity Trends to Watch in 2021

May 31, 2021|

With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.

Why Coaching and Learning Tools Are Integral to Your QA Program?

May 26, 2021|Tags: , , |

Every business needs to be constantly on the lookout for new ways to evolve. If you want to make meaningful progress as a company, one of the best things you can do is seek out new opportunities for growth and improvement.

How did the COVID-19 Pandemic Transform the Face of Workforce Management?

May 19, 2021|Tags: , |

Though we leaders across the corporate world have long recognized that our people’s wellbeing is a crucial factor, the COVID-19 pandemic has let us know how important really it is. During this tough time of the global pandemic, it has become a matter of survival for companies to prioritize the physical and mental wellbeing of their people, as protecting the workforce health and alleviating their stress have become two critical factors, for successful business operations.

view all Blogs
Go to Top