Connecting your Customers with the right Agents
For brands, it is necessary to deliver a consistent experience to their customers. Our well-trained pool of Contact Center agents ensure that your customers receive the same personalized treatment that will ensure result-driven performance for your business.
Our Suite of Inbound Call Center Services
Inbound Sales
Billing Support
Inquiry Management
Capturing, responding and classifying the inbound inquiries depending on the custom criteria. Ensuring customers receive on-time response from sales team and all information is logged and retained.
Interactive Voice Response
Telemarketing Services
Product & Service Promotion
Helpdesk Services
Order Processing Services
Organizations trust Etech for Inbound Call Center Solutions
As your trusted advisor for remarkable results across multiple inbound call center engagement channels, Etech has proven to be effective in real-time response, personalized interactions, increasing revenue, reducing operational costs and ensuring better customer relationships. We use technology to build and customize systems to offer high end inbound support services. We’re highly acclaimed by our clients because:
24*7*365 Support
Real-Time Monitoring
20+ Years of Experience
Trusted Partner for Multiple Fortune 50 Companies
Skill-Based Routing
Case Study
Get Access to Customer Experience Insights
Etech Global Services enhances overall customer experience for major wireless network provider.
A good inbound call program is essential to retain customers and enhance or protect the company reputation. It is imperative to provide the proper tools, training and follow up coaching to enable agents to succeed in supporting the company’s customer service objectives. Our leading telecommunication client, a Fortune 500 Company offering data and voice services to nearly 100 million customers around the globe, was facing difficulties with these few aspects of their inbound call program. Etech was tasked with Improving the company’s Service Levels and Reducing Average Handle Time (AHT) while maintaining a superior customer experience.Industry: Telecom | Service: Inbound Customer Service
Blogs
How leaders can embrace teachability?
Teachability is a great concept, but what does it mean to commit to being teachable? Below are some tips to help you on your journey!
The Anatomy of a Phishing Attack
Phishing attacks are getting common in today’s dynamic cyberspace. Over time, the pattern of these attacks has evolved to be more destructive.
How data storytelling makes performance management easy
Companies that use data storytelling as a key communication element build stronger relationships with team members and clients.
Why every company should have employee satisfaction surveys in place
Employee satisfaction surveys are simply done to collect opinions of an employee with the job. It covers a range of factors such as work environment, workload, resources, and work-life balance.