Inbound Call Center Solutions2021-05-25T08:15:59-06:00
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Connecting your Customers with the right Agents

For brands, it is necessary to deliver a consistent experience to their customers. Our well-trained pool of Contact Center agents ensure that your customers receive the same personalized treatment that will ensure result-driven performance for your business.

Our Suite of Inbound Call Center Services

Organizations trust Etech for Inbound Call Center Solutions

As your trusted advisor for remarkable results across multiple inbound call center engagement channels, Etech has proven to be effective in real-time response, personalized interactions, increasing revenue, reducing operational costs and ensuring better customer relationships. We use technology to build and customize systems to offer high end inbound support services. We’re highly acclaimed by our clients because:

24*7*365 Support

Real-Time Monitoring

20+ Years of Experience

Trusted Partner for Multiple Fortune 50 Companies

Skill-Based Routing

Case Study

Get Access to Customer Experience Insights

Etech Global Services enhances overall customer experience for major wireless network provider.

A good inbound call program is essential to retain customers and enhance or protect the company reputation. It is imperative to provide the proper tools, training and follow up coaching to enable agents to succeed in supporting the company’s customer service objectives. Our leading telecommunication client, a Fortune 500 Company offering data and voice services to nearly 100 million customers around the globe, was facing difficulties with these few aspects of their inbound call program. Etech was tasked with Improving the company’s Service Levels and Reducing Average Handle Time (AHT) while maintaining a superior customer experience.

Industry: Telecom | Service: Inbound Customer Service

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Servant leadership methods are intrinsically motivating and can boost productivity, profitability, morale, and team member retention rates.

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With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.

Why Coaching and Learning Tools Are Integral to Your QA Program?

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Every business needs to be constantly on the lookout for new ways to evolve. If you want to make meaningful progress as a company, one of the best things you can do is seek out new opportunities for growth and improvement.

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