Deliver consistent and engaging brand experiences and
manage customer interactions with
Inbound Call Center Services
Connecting your customers with the
right agents
For brands, it is necessary to deliver a consistent experience to their customers. Our well-trained team of Contact Center agents ensure that all of your customers receive the same personalized treatment that will ensure result-driven performance for your business.
Our Suite of Inbound Call Center Services
ORDER PROCESSING SERVICES
Resolving pre-sales concerns, assisting customers while placing the order and simplifying order processing by creating an integrated technology infrastructure.
INQUIRY MANAGEMENT
Capturing, responding and classifying the inbound inquiries depending on custom criteria. Ensuring customers receive on-time response from the sales team. Logging and retaining all information.
PRODUCT & SERVICE PROMOTION
Easing product & service launches by effectively communicating with the customers, sharing necessary details while ensuring result-driven performance.
TELEMARKETING SERVICES
Responding to inbound calls, providing detailed information to customers as requested and supporting customers at every stage.
INBOUND SALES
Leading the End-to-End Management of the inbound sales process from lead generation, qualification, appointment and setting until the order is placed.
INTERACTIVE VOICE RESPONSE
Identifying and resolving common customer concerns using IVR. Improving team productivity & efficiency and reducing calls in queue.
HELPDESK SERVICES
Increasing First Call Resolution by providing real-time support and resolving customer concerns in the shortest possible timeframe.
BILLING SUPPORT
Assisting customers for any challenges they’re facing during the billing process and guiding them while making their payment.
Organizations Trust Etech For Inbound
Call Center Solutions
As your trusted advisor for remarkable results across multiple inbound call center engagement channels, Etech has proven to be effective in real-time response. By using personalized interactions, increasing revenue, reducing operational costs and ensuring better customer relationships, Etech is at the top of its field. We use technology to build and customize systems to offer high end inbound support services. We’re highly acclaimed by our clients because:
Real-Time Monitoring
20+ Years of Experience
Trusted Partner for Multiple Fortune 50 Companies
24/7/365 Support
Skill-Based Routing
CASE STUDY
Get Access To Customer Experience Insights
ETECH GLOBAL SERVICES ENHANCES OVERALL CUSTOMER EXPERIENCE FOR MAJOR WIRELESS NETWORK PROVIDER.
A great inbound call program is essential to retain customers and enhance or protect the company’s reputation. It is imperative to provide the proper tools, training and follow up coaching to enable agents to succeed in supporting the company’s customer service objectives. Our leading telecommunication client, a Fortune 500 Company offering data and voice services to nearly 100 million customers around the globe, was facing difficulties with these few aspects of their inbound call program. Improving Service Levels, Reducing Average Handle Time (AHT) combined with superior customer experience was a challenge extended to Etech in which Etech succeeded with.
Industry: Telecom | Service: Inbound Customer Service
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