Inbound Call Center Solutions

Connecting your Customers with the right Agents

For brands, it is necessary to deliver a consistent experience to their customers. Our well-trained pool of Contact Center agents ensure that your customers receive the same personalized treatment that will ensure result-driven performance for your business.

Our Suite of Inbound Call Center Services

Inbound Sales

Owning up End-to-End Management of inbound sales process beginning from lead generation, qualification, appointment setting to placing the order.

Billing Support

Assisting customers for any challenges they’re facing while billing and guiding them while making the payment.

Inquiry Management

Capturing, responding and classifying the inbound inquiries depending on the custom criteria. Ensuring customers receive on-time response from sales team and all information is logged and retained.

Interactive Voice Response

Identifying and resolving common customer concerns using IVR thereby improving team productivity & efficiency and reducing calls in queue.

Telemarketing Services

Responding to inbound calls, providing detailed information to customers as requested and supporting customers at every lifecycle stage.

Product & Service Promotion

Easing product & service launch by effectively communicating with the customers, sharing necessary details while ensuring result-driven performance.

Helpdesk Services

Increasing First Call Resolution by providing real-time support and resolving customer concerns in shortest possible timeframe.

Order Processing Services

Resolving pre-sales concerns, assisting customers while placing the order and simplifying order processing by creating an integrated technology infrastructure.

Organizations trust Etech for Inbound Call Center Solutions

As your trusted advisor for remarkable results across multiple inbound call center engagement channels, Etech has proven to be effective in real-time response, personalized interactions, increasing revenue, reducing operational costs and ensuring better customer relationships. We use technology to build and customize systems to offer high end inbound support services. We’re highly acclaimed by our clients because:

24*7*365 Support

Real-Time Monitoring

20+ Years of Experience

Trusted Partner for Multiple Fortune 50 Companies

Skill-Based Routing

Case Study

Get Access to Customer Experience Insights

Download Case Study

Etech Global Services enhances overall customer experience for major wireless network provider.

A good inbound call program is essential to retain customers and enhance or protect the company reputation. It is imperative to provide the proper tools, training and follow up coaching to enable agents to succeed in supporting the company’s customer service objectives. Our leading telecommunication client, a Fortune 500 Company offering data and voice services to nearly 100 million customers around the globe, was facing difficulties with these few aspects of their inbound call program. Etech was tasked with Improving the company’s Service Levels and Reducing Average Handle Time (AHT) while maintaining a superior customer experience.

Industry: Telecom | Service: Inbound Customer Service

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Blogs

How to set your team up for success and great performance
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How to set your team up for success and great performance

Blog, Leadership

How to set your team up for success and great performance

Matt Rocco2022-11-16T00:25:26-06:00November 16, 2022|

A leader’s job does not end with building and leading a team, they are further required to innovate & find ways to set the team up for success and great performance.