Connecting your Customers with the right Agents
For brands, it is necessary to deliver a consistent experience to their customers. Our well-trained pool of Contact Center agents ensure that your customers receive the same personalized treatment that will ensure result-driven performance for your business.
Our Suite of Inbound Call Center Services
Inbound Sales
Billing Support
Inquiry Management
Capturing, responding and classifying the inbound inquiries depending on the custom criteria. Ensuring customers receive on-time response from sales team and all information is logged and retained.
Interactive Voice Response
Telemarketing Services
Product & Service Promotion
Helpdesk Services
Order Processing Services
Organizations trust Etech for Inbound Call Center Solutions
As your trusted advisor for remarkable results across multiple inbound call center engagement channels, Etech has proven to be effective in real-time response, personalized interactions, increasing revenue, reducing operational costs and ensuring better customer relationships. We use technology to build and customize systems to offer high end inbound support services. We’re highly acclaimed by our clients because:
24*7*365 Support
Real-Time Monitoring
20+ Years of Experience
Trusted Partner for Multiple Fortune 50 Companies
Skill-Based Routing
Case Study
Get Access to Customer Experience Insights
Etech Global Services enhances overall customer experience for major wireless network provider.
A good inbound call program is essential to retain customers and enhance or protect the company reputation. It is imperative to provide the proper tools, training and follow up coaching to enable agents to succeed in supporting the company’s customer service objectives. Our leading telecommunication client, a Fortune 500 Company offering data and voice services to nearly 100 million customers around the globe, was facing difficulties with these few aspects of their inbound call program. Etech was tasked with Improving the company’s Service Levels and Reducing Average Handle Time (AHT) while maintaining a superior customer experience.Industry: Telecom | Service: Inbound Customer Service
Blogs
Employee Engagement – A Critical Factor in Delivering Exceptional CX
Have you ever thought about what defines the customer's experience with your organization? The answer is simple, it’s your employees.
Importance of creating a culture of employee recognition
Employee recognition is important in the workplace for many reasons, but mostly because it is a human tendency to feel seen, heard, and acknowledged.
Tips to become a great team player at work
The process of becoming a great team player starts with having a strong work ethic. I have highlighted 5 traits below that take no talent but are all qualities that great teammates possess.
How Etech Empowers Streaming Service Providers?
If you are a streaming service provider looking to improve customer experience, here is how Etech can help you.