Episode List

Agent Burnout and Retention: Building Sustainable Workforces in a High-Pressure Environment 

Etech Muddy
Etech Muddy
Agent Burnout and Retention: Building Sustainable Workforces in a High-Pressure Environment 
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People are the driving force behind every successful organization.  But in fast-paced environments, even top-performing  employees can experience burnout if the right […]

Building a Safer Digital World: Protecting Children in the Age of AI

Leadership and CX Podcast
Leadership and CX Podcast
Building a Safer Digital World: Protecting Children in the Age of AI
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Technology is creating new opportunities for learning, connection, and growth.  But as AI, social media, and digital platforms become a […]

The Map Has Changed: Rethinking CX Delivery Footprint in an AI-Driven World

Leadership and CX Podcast
Leadership and CX Podcast
The Map Has Changed: Rethinking CX Delivery Footprint in an AI-Driven World
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For many years, customer experience strategies focused heavily on finding the lowest cost delivery locations.  But today, AI, evolving customer […]

Human at the Core: Building Connection, Culture, and CX in the Age of AI

Leadership and CX Podcast
Leadership and CX Podcast
Human at the Core: Building Connection, Culture, and CX in the Age of AI
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As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are […]

Prickly Truths: Leadership Readiness in the Age of AI

Leadership and CX Podcast
Leadership and CX Podcast
Prickly Truths: Leadership Readiness in the Age of AI
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AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more […]

Why Most AI Initiatives Fail & What Leaders Get Wrong

Leadership and CX Podcast
Leadership and CX Podcast
Why Most AI Initiatives Fail & What Leaders Get Wrong
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In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology […]

AI in Fraud Prevention: Balancing Risk, ROI, and Responsible Adoption for a Safer Future

Leadership and CX Podcast
Leadership and CX Podcast
AI in Fraud Prevention: Balancing Risk, ROI, and Responsible Adoption for a Safer Future
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In today’s fast-moving digital world, fraud is not slowing down – it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting […]

How Improvisation & Storytelling Help Leaders Build High-Performing Teams

Leadership and CX Podcast
Leadership and CX Podcast
How Improvisation & Storytelling Help Leaders Build High-Performing Teams
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Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode […]

Beyond the Surface: Why Your Operating Model is the Secret to World-Class CX

Leadership and CX Podcast
Leadership and CX Podcast
Beyond the Surface: Why Your Operating Model is the Secret to World-Class CX
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In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — […]

Safety is the New Loyalty: How Trust & Safety Shape Customer Experience in 2026

Leadership and CX Podcast
Leadership and CX Podcast
Safety is the New Loyalty: How Trust & Safety Shape Customer Experience in 2026
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In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  […]