Episode List

How Human Resources Helps in Creating Better Customer Experiences

Leadership and CX Podcast
Leadership and CX Podcast
How Human Resources Helps in Creating Better Customer Experiences
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What is the biggest resource of your organization? Undoubtedly, your people! When your own people feel empowered at the workplace, it […]

How to Create a Passionate Workforce?

Leadership and CX Podcast
Leadership and CX Podcast
How to Create a Passionate Workforce?
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In this podcast, Etech’s Chief Operations Officer, Kaylene Eckels discusses the most important characteristics of servant leaders.

Driving CX Success By Leveraging Customer Insights

Leadership and CX Podcast
Leadership and CX Podcast
Driving CX Success By Leveraging Customer Insights
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Tune in to the podcast to learn how to convert your customer data into actionable insights that can help you make the right decisions and deliver remarkable customer experiences.

HOW TO ENSURE DATA PRIVACY AND DATA SECURITY IN THE CONTACT CENTER?

Leadership and CX Podcast
Leadership and CX Podcast
HOW TO ENSURE DATA PRIVACY AND DATA SECURITY IN THE CONTACT CENTER?
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In this podcast, Etech’s Chief Security Officer, Ronnie Mize explains how to ensure Data Privacy and Data Security in the […]

Integrating Human and Artificial Intelligence to Improve Customer Experience

Leadership and CX Podcast
Leadership and CX Podcast
Integrating Human and Artificial Intelligence to Improve Customer Experience
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Customers are only looking for a consistent, effective, and personalized experience. Studies have shown that 86% of buyers will pay […]

Wellbeing Leadership Suggestions – Leading from the Front Podcast

Leadership and CX Podcast
Leadership and CX Podcast
Wellbeing Leadership Suggestions - Leading from the Front Podcast
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Here is a Special Edition of the Leading from the Front podcast featuring Etech's President & CEO, Matt Rocco Sr.. He has shared some amazing Wellbeing Leadership Suggestions to Fight with COVID 2019. The recent pandemic is causing a lot of chaos and economic disruption for organizations across America and the world. Hear the message he offered to help face this challenge through these principles: 1) Lead with facts, not fear 2) Surface and dispel rumors 3) Don’t forget about the human connection 4) Focus on self-care 5) Make plans for recovery.

Setting Big Goals – Leading From the Front

Leadership and CX Podcast
Leadership and CX Podcast
Setting Big Goals - Leading From the Front
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Listen to Etech's, COO, Kaylene Eckels, as she describes the importance of 'playing your position' on the team and how she grew into her present executive role of a 3000 person multi-national company. She sets BIG GOALS! Hear how she does this with the company vision – To make a remarkable difference for each other, our customers, and within our communities.

Make a Remarkable Difference – Leading From the Front!

Leadership and CX Podcast
Leadership and CX Podcast
Make a Remarkable Difference – Leading From the Front!
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Your title doesn’t make you a leader, the relationship you form with your team does. Want to learn how to […]