Importance of Executive Coaching
Executives are the backbone of any organization, as their dedication, contribution, and decisions make the organization grow.
Coaching
Why Coaching and Learning Tools Are Integral to Your QA Program?
Every business needs to be constantly on the lookout for new ways to evolve. If you want to make meaningful progress as a company, one of the best things you can do is seek out new opportunities for growth and improvement.
Leadership Courage in this Moment: Be Encouraged
When crisis hits, it is critical to have alignment around key priorities that can be used to guide decision making, and to communicate these priorities clearly, widely and often. Once that is done, the real work begins. How to meet priorities can often become a point of friction under the best of circumstances. Throw in …
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5 Keys to Effective Coaching
Coaching employees is important for continuity of an organization. Your leadership team needs to pass on the wisdom and knowledge they have gathered over the years to the upcoming managers. As a leader, I believe this is an important indicator of your commitment to your organization. Are you taking time to coach the middle-level managers …
Are You Coaching Your Agents To Enhance Productivity?
Your call center performance is affected by the overall performance and productivity of your automated call center agents. Because of this, it’s enormously critical to set up and establish an effective agent training program to aid your agents’ achievement and promote quality assurance. There has in no way been a better time to educate your …
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Is Your Call Calibration Integrated to QA Scoring and Coaching?
During a call center interaction between a representative and customer, a third participant sometimes monitors the call to ensure quality. This is called call calibration, and it is a very effective way to ensure that the quality of your customer service remains high. Businesses score the quality of the call using the call quality guidelines …
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How to Integrate Quality Assurance and Coaching for Success
We all know the importance of offering exceptional customer service and the countless benefits that result from doing that. Quality assurance is at the core of ensuring that your customers receive quality services. In order to fully equip customer-facing employees, coaching programs must be comprehensive. How you train your staff determines the effectiveness of the …
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3 Ways to Help Others Develop Valuable Leadership Skills
Leadership skills do not come naturally to most people, but almost everyone will need them at some point. Most people will inevitably be faced with situations that require them to exercise leadership skills in various aspects of their life ranging from personal to professional. As a leadership coach, it is important for you to understand …
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4 Tips for Reducing Attrition in the Contact Center
High turnover is a challenge for a contact center and especially the recruiting department whom need to ensure that the companies has sufficient staff to meet all the customers’ needs. A majority of the agents in the contact center are aged between 18 years to 35 years. These are the famous generation Y, and their …
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