Understanding Online Consumer Behavior Is Essential to a Successful Business
Understand the intricacies of consumer behavior online and optimize your business strategies to cater to modern consumer needs.
Customer Care
5 Colossal Reasons to Focus on Social Customer Service
The enormous snowball effect of social media has fundamentally transformed the buying cycle. Businesses need to be equipped to answer and discover the best methods for working with today’s customers. Digital innovations coupled with the tremendous increase of social media has driven the evolution of social customer service and the appearance of a new consumer, …
5 Colossal Reasons to Focus on Social Customer Service Read More »
Redefining Shopping Cart Abandonment In Face Of New Challenges
Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to optimize their websites to ensure better customer engagement and higher customer satisfaction. Shopping cart abandonment remains the most touchy issue online retailers’ face despite taking every possible step to counter …
Redefining Shopping Cart Abandonment In Face Of New Challenges Read More »
Exceptional Customer Service with an Omni-Channel Strategy
The staggering advancement of social media, digital technology, cloud computing and other tools combined with a revolution in how people choose to share information has changed the game for all businesses, and many of them are caught up in the rush to open up multiple communication channels while also trying to focus on keeping their …
Exceptional Customer Service with an Omni-Channel Strategy Read More »
Transforming Customer Care with Four C’s
Many components must be carefully orchestrated for business success, none of which is more critical than Customer Service. Customer care has evolved over the last couple of years primarily due to digital advancements. To set yourself apart, you need to incorporate the 4C’s, which stand for customer experience, conversation, content, and collaboration. Look at them …
How Social Media is Changing the Way we do Customer Care
Etech Global Services has recently done a bit of research on this topic and the findings have been rather eye-opening. Here’s what we learned: In Twitter, there are approximately 5,000 tweets every second. 30% of users expect a response within 30 minutes. One in five brands say they ”rarely” respond to customer complaints made via …
How Social Media is Changing the Way we do Customer Care Read More »
