Blog

Do You Need a Customer Experience Strategy or Not?

Mar 27, 2018 Jim Iyoob Do You Need a Customer Experience Strategy or Not?

You don’t need an elaborate strategy to survive the day, but neither do vegetables. Are you a vegetable? Set some broccoli on a plate in…

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Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Mar 20, 2018 Jim Iyoob Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

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Understanding Online Consumer Behavior Is Essential to a Successful Business

Dec 26, 2017 Jim Iyoob Understanding Online Consumer Behavior Is Essential to a Successful Business

Among the myriad of essential business processes, fully comprehending consumer behavior can be uniquely challenging. While things like budgeting and keeping track of inventory can…

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5 Colossal Reasons to Focus on Social Customer Service

Dec 13, 2017 Matt Rocco 5 Colossal Reasons to Focus on Social Customer Service

The enormous snowball effect of social media has fundamentally transformed the buying cycle. Businesses need to be equipped to answer and discover the best methods…

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Redefining Shopping Cart Abandonment In Face Of New Challenges

Nov 06, 2017 Jim Iyoob Redefining Shopping Cart Abandonment In Face Of New Challenges

Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to…

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Exceptional Customer Service with an Omni-Channel Strategy

Nov 03, 2017 Kaylene Eckels Exceptional Customer Service with an Omni-Channel Strategy

The staggering advancement of social media, digital technology, cloud computing and other tools combined with a revolution in how people choose to share information has…

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Transforming Customer Care with Four C’s

Apr 13, 2016 Dilip Barot Transforming Customer Care with Four C’s

Many components must be carefully orchestrated for business success, none of which is more critical than Customer Service. Customer care has evolved over the last…

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