Blog

How to Improve Customer Experience and Sales With Voice of the Customer Research

Aug 21, 2019 Patrick Reynolds How to Improve Customer Experience and Sales With Voice of the Customer Research

Companies offering inbound call center services often train their employees to believe that the customer is always right. When it comes to customers’ knowledge of…

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Ways to Successfully Transform Your Workplace

Aug 27, 2018 Kaylene Eckels Ways to Successfully Transform Your Workplace

Creating a customer centric workplace is no easy task, but it is necessary if you want your employees to deliver the best customer experience possible….

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4 Best Practices to Becoming a Customer Centric Company

Jul 25, 2018 Gurudatt Medtia 4 Best Practices to Becoming a Customer Centric Company

Would you say your company is customer-centric? If the answer is no, you may be missing out on prime opportunities to build relationships with new…

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3 Reasons Why your Business Should be Customer Centric

May 12, 2017 David Carrizales 3 Reasons Why your Business Should be Customer Centric

Every company’s top priority should be the customer. After all, the reason why you’re in business is to meet the needs and wants of the…

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6 Reasons To Be Customer Centric

Mar 03, 2017 David Carrizales 6 Reasons To Be Customer Centric

What exactly is customer centricity and why does it matter? It’s a simple truth. Call centers realize gains when all operations fixate on its most…

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