20 Years of Etech: Delivering Remarkable Customer & Employee Experiences
This June is Etech’s 20th anniversary month!
Blog
It’s Okay to Be Wrong: Seeing Mistakes with A Silver Lining
Being wrong is often seen as a negative experience that we should try to avoid at all costs. We are taught from an early age that being wrong is a sign of weakness or incompetence.
9 Key Strategies for Building a Positive and Productive Call Center Culture
Culture is proven to be a top priority for the current job market. Here are nine ways to build a positive and productive call center culture:
Security Awareness Training : Is It Really the Best Tool in Preventing a Security Breach?
Security awareness refers to the understanding and knowledge that any individual possesses regarding potential security threats, risks, and prevention practices within an organization.
Start Small, the Power of Building Successful Habits
Successful people experience great rewards in life not because of charisma, opportunity, or special abilities, but because of their habits.
Next Generation of Leaders – Are You Ready?
If you are the next young leader in your organization, and wondering how you are going to make a difference with your role, here are some tips that will help you.
Succession Planning: Leveraging Talent and Building Skills to Prepare for Opportunity
Explore the importance of succession planning, how to create a successful plan, and the benefits it brings to businesses. Join Etech for a structured approach to career growth!
7 Talks Not To Miss At Customer Contact Week Las Vegas 2023
Customer Contact Week Las Vegas happening this June is a must-attend global event for CX leaders. Attendees will network with some of the most brilliant brains in the industry, get a chance to explore contact center technologies and attend workshops from top-notch subject matter experts. To ensure you make the most of this event, we’ve …
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How to Embrace Each Day with Enthusiasm?
Here are some ideas to help you get ready to embrace each day!
The Art of Delegation: How to Distribute Tasks and Build Trust with Your Team
Delegation is an essential part of leadership and management. It is a critical skill that requires constant improvement and attention.
Inspirational Leadership – Does it work?
Here are 5 ways in which an organization can benefit from the positive effects of inspirational leadership:
How to demonstrate accountability in leadership?
At Etech, being accountable is having the self-discipline to work effectively and efficiently and being results-focused.
The Art of Leading with Creativity
At Etech, creativity is defined as purposefully seeking to think outside the box to solve problems; finding new and resourceful to do things.
How to lead with courage?
At Etech, leading with courage is taking risks boldly; making decisions confidently; taking initiative; and having resilience and security during tough times.
Succession Planning: Leveraging Talent and Building Skills to Prepare for Opportunity
Etech’s Succession Planning framework is an excellent example of a structured approach to creating a succession plan.
How to be a great team player as a Leader?
At Etech, we define teamwork as being committed to working as a team to solve problems and resolve conflict.Â
Using Data Analytics to Enhance Customer Experience
Learn how data analytics enhances customer experience through personalization, feedback, prediction, omnichannel support, and real-time insights.
What is integrity in leadership?
I believe that it all starts with integrity. Below are some tips to help you on your journey to enhancing your integrity.
What Did You Say? Self-Help for Listening Like a Pro
In today’s fast-paced world, active listening plays a vital role in effective communication. Without being a good listener first, communication becomes a daunting task. But how does one master active listening?
Why leaders must have vision?
Our vision is to make a remarkable difference for each other, our customers, and within our communities.
