Why leaders must have vision?
At Etech, leaders with vision make remarkable differences for each other, our customers, and our communities through dedicated service.
Blog
Everybody needs a Mentor: Three ways to get one
Discover three proven ways to find a mentor who can accelerate your career growth and personal development. Start your journey today.
How to become an adaptable leader?
At Etech, to be an adaptable leader means embracing change positively, staying flexible, communicating openly, and seeking growth.
Optimizing the Customer Experience, The Key to Business Success
Discover 8 proven strategies to optimize customer experience and drive business success. From personalization to tech investment.
How Great Leaders Communicate?
At Etech, to communicate effectively means listening actively, speaking clearly, sharing feedback openly, and building strong connections.
Why do all great leaders need to be lifelong learners?
At Etech, we embrace being a lifelong learner as a core commitment. Here are tips to help your learning journey!
6 Tips to find an ideal work-life balance as a leader
Achieve work-life balance in leadership roles. 6 essential tips from 38 years experience in BPO industry for better results.
The role of humility in leadership
At Etech, humility in leadership means thinking of others more, not less of yourself. Here’s how to demonstrate it.
Top 5 Cyber Attack Methods Utilized by Today’s Cybercriminal
Learn the top 5 cyber attack methods used by criminals today. Discover malware, phishing, and prevention strategies to protect data.
How to Value People as Your Most Important Resource
At Etech, we value people by creating supportive cultures, providing growth opportunities, and showing genuine appreciation.
How can leaders positively influence others in the workplace?
At Etech, we positively influence teams through consistent role modeling, meaningful recognition, and collaborative spirit.
How to embrace diversity and create an inclusive work environment?
Discover why companies must embrace diversity to build a thriving work environment. Increase productivity by 35% & revenue 19%.
Can you build leaders who are trusted? Etech has a built-in plan!
At Etech, we build leaders who positively influence through role modeling, authentic feedback, and servant-hearted guidance.
Employee Engagement – A Critical Factor in Delivering Exceptional CX
Have you ever thought about what defines the customer’s experience with your organization? The answer is simple, it’s your employees.
Importance of creating a culture of employee recognition
Employee recognition is important in the workplace for many reasons, but mostly because it is a human tendency to feel seen, heard, and acknowledged.
Tips to become a great team player at work
The process of becoming a great team player starts with having a strong work ethic. I have highlighted 5 traits below that take no talent but are all qualities that great teammates possess.
How Etech Empowers Streaming Service Providers?
If you are a streaming service provider looking to improve customer experience, here is how Etech can help you.
The AX/CX Synergy: Emphasis on Agent Experience Subset in Customer Experience
Agent and customer experience are strongly correlated, as agent distress directly impacts customers, resulting in poor active listening, high hold time/high AHT, or transactional discrepancies that lead to cancellations.
How to Lead Team Members During Challenging Times?
Every organization must deal with obstacles at some point. Dealing with a crisis such as the recent pandemic can be challenging and demotivating for team members.
Etech at Customer Contact Week San Antonio: Know before you go
The team of Etech Global Services will be at Customer Contact Week in San Antonio, from January 30 to February 1, 2023.
