How Etech Empowers Streaming Service Providers?
If you are a streaming service provider looking to improve customer experience, here is how Etech can help you.
Blog
The AX/CX Synergy: Emphasis on Agent Experience Subset in Customer Experience
Discover how agent experience directly impacts customer experience and learn strategies to empower agents for better CX results.
How to Lead Team Members During Challenging Times?
Transform customer experience by focusing on team members and learn proven methods to empower your workforce for better CX.
Etech at Customer Contact Week San Antonio: Know before you go
The team of Etech Global Services will be at Customer Contact Week in San Antonio, from January 30 to February 1, 2023.
What Is the most important factor in competing in today’s competitive landscape? People or Technology?
Navigate the competitive landscape effectively by understanding the roles of people and technology in business growth and success.
How to set your team up for success and great performance
Transform your team’s performance with actionable leadership strategies that build trust, alignment for great results.
Tips to create an engaged organization
Learn 5 proven strategies to create an engaged organization that boosts productivity, retention, and employee satisfaction.
Evaluating the need for zero trust architecture and its effectiveness
To prevent data breaches, zero trust architecture is regarded as one of the most effective methods that can be utilized.
Why is integrity the foundation of effective leadership?
Learn why integrity is the driving force behind effective leadership and how it shapes trust, influence, and long-term success.
Importance of Being in the Community for Businesses
Understand why community for businesses engagement creates stronger brands, improves retention, and builds lasting customer trust.
Building Your Leadership Bench in Today’s Work Culture. How Etech is Setting the Pace?
Build a strong leadership bench aligned with modern work culture using proven methods for talent development and succession planning.
Tips for creating authentic connections at work
Wondering how to keep your professional dynamics healthy and in sync? Well, here are some tips for creating authentic connections at work.
How leaders can embrace teachability?
Teachability is a great concept, but what does it mean to commit to being teachable? Below are some tips to help you on your journey!
The Anatomy of a Phishing Attack
Learn phishing attack anatomy, types & prevention. Discover how spear phishing and whaling attacks work plus security defense tips.
How data storytelling makes performance management easy
Companies that use data storytelling as a key communication element build stronger relationships with team members and clients.
Why every company should have employee satisfaction surveys in place
Understand why employee satisfaction survey is essential for companies to measure happiness, reduce turnover, and boost productivity.
How to increase customer satisfaction & productivity with Call Center Analytics?
Learn how call center analytics improves customer satisfaction, agent performance, and operational efficiency with actionable insights.
How to Embrace Humble Leadership?
Explore ways to embrace humble leadership by leading to serve, being genuine, seeking input, and understanding your own limitations.
How Accountability Leads to Improved Performance Results & Positive Morale
While working in any organization, it is important for leaders and team members to be accountable towards deliverables.
Did The Pandemic Forever Change How Customers Shop Online? How to Maximize the Digital Opportunity?
The COVID pandemic has forever changed the pattern of how customers shop. The majority of the population has augmented their interest in online shopping platforms.
