Call/Chat etiquette is one of the most important aspects that can make or break your contact center. When your agents, […]
Read moreAs mobile shopping becomes the common denominator influencing and informing consumer behavior, the opportunity to increase return on investment is […]
Read moreThinking of new ways of motivating your employees is a challenge especially for a company that has been in operations […]
Read moreMobile devices have become indispensable tools in the 21st century. Most notably smart phones have changed the way consumers interact […]
Read moreMillennials are currently the largest sector of the workforce, albeit by a small margin. However as Generation X transitions into […]
Read moreOffering excellent customer service has tremendous benefit to any organization, and it is one of the top priorities for every […]
Read moreIf you look at monthly satisfaction rates for chats and tickets, satisfaction for a regular customer service chat is typically […]
Read moreThe Internet has helped to level the playing field in many regards, allowing business and commerce to span across countries […]
Read moreIt is often said that if something cannot be measured it cannot be managed or improved. Some aspects of a […]
Read moreIn the old days, marketing was all about one-way communication with consumers via advertisements, newsletters, and hard calls to action. […]
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