The Art of the Possible with Speech Analytics: What to Consider When Architecting a Next Generation Technology Stack

By |2020-10-16T13:01:04-06:00October 16, 2020|

Previously, call centers had one main task: to respond to customer voice calls as efficiently as possible while maintaining a very low ...

Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience

By |2020-03-04T04:45:22-06:00March 4, 2020|

Technology represents the HOW of change & humans represents the WHY of change and during this insightful webinar, Etech will discuss going ...

Etech’s Topic Of Discussion: From AI to Analytics – How Will Innovation Impact the Contact Center of 2025?

By |2019-09-09T14:23:27-06:00September 9, 2019|

The CCW Online Summit "The Contact Center of 2025" is a platform wherein analysts will share their expert predictions, executives will detail ...

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