In today's competitive times your customer’s voice matters more than ever. It is the key to unlocking your agent potential and driving better performance.

In today's competitive times your customer’s voice matters more than ever. It is the key to unlocking your agent potential and driving ...

Session: QM on Steroids! In this session we will explore the process of transforming your contact center from the traditional Quality ...

Quality monitoring, when integrated with Human Intelligence and Artificial Intelligence, uncovers insights into your Customer Experience and Agent Experience like you have ...

Join Etech’s team to discuss how quality monitoring, when integrated with Human Intelligence and Artificial Intelligence,  uncovers insights into your Customer ...

Key Takeaways Importance of AI+HI for improving contact center performance How to coach the modern contact center agent How to create ...

A culture of learning is one in which employees continuously seek, share, and apply new knowledge and skills to improve individual ...

Work from home has become the new normal. 90% of your workforce might be working from home currently and may continue ...

Previously, call centers had one main task: to respond to customer voice calls as efficiently as possible while maintaining a very low ...