The Art of the Possible with Speech Analytics: What to Consider When Architecting a Next Generation Technology Stack

By |2020-10-16T13:01:04-06:00October 16, 2020|

Previously, call centers had one main task: to respond to customer voice calls as efficiently as possible while maintaining a very low ...

Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience

By |2020-03-04T04:45:22-06:00March 4, 2020|

Technology represents the HOW of change & humans represents the WHY of change and during this insightful webinar, Etech will discuss going ...

Go to Top