Reshaping Customer and Agent Experience with Integrated Speech Analytics
Join Etech’s team to discuss how quality monitoring, when integrated with Human Intelligence and Artificial Intelligence,  uncovers insights into your Customer ...
Building the Future of Contact Center ‘Quality Monitoring’ with an Integrated Coaching Program
Key Takeaways Importance of AI+HI for improving contact center performance How to coach the modern contact center agent How to create ...
Webinar: Creating A Culture Of Learning
A culture of learning is one in which employees continuously seek, share, and apply new knowledge and skills to improve individual ...
CX: The Future of Training and Development for the Modern Agent is Here
Work from home has become the new normal. 90% of your workforce might be working from home currently and may continue in ...
The Art of the Possible with Speech Analytics: What to Consider When Architecting a Next Generation Technology Stack
Previously, call centers had one main task: to respond to customer voice calls as efficiently as possible while maintaining a very low ...
PACE ACX Virtual 2020
How To Blend AI With Human Intelligence To Improve Customer and Agent Experience? Etech’s team is excited to meet you all ...
Customer Contact Week At Home, 2020
Etech is excited to meet you all at our virtual booth, August 26th -27th, 1:00-2:30 pm and 3:15-4:15 pm CST. You can ...
Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience
Technology represents the HOW of change & humans represents the WHY of change and during this insightful webinar, Etech will discuss going ...
CX Architecture – Using Agent Insights to Design a Remarkable Experience
Your agent workforce has more influence on your brand than any marketing or advertising program. Agents are the face of your company ...