From Resignation to Retention: The Power of Data Analytics

By |2022-10-07T08:28:32-06:00September 22, 2022|

Is your organization's turnover costing you? Lost opportunities, performance challenges, and increased costs, low morale can be just some of the negative impacts. Attrition is one of the biggest challenges in the contact center industry today. In the era of the “Great Resignation” and “Quiet Quitting” learn what you as a leader should do to retain and engage your talent.

Data Driven Humans: The Synergy of Culture & Data

By |2022-09-21T12:50:06-06:00September 12, 2022|

Are you still making decisions based on single dimension information? Contact Centers across the world are embracing big data utilization, however, their ability to capture and collate omnichannel data to a single actionable point that can be used to make informed customer experience and agent engagement decisions is limited.

[Live Demo] How to Build ‘Trust’ Using Data Analytics?

By |2022-09-26T12:04:13-06:00September 11, 2022|

Are you still making decisions based on single dimension information? Contact Centers across the world are embracing big data utilization, however, their ability to capture and collate omnichannel data to a single actionable point that can be used to make informed customer experience and agent engagement decisions is limited.

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