This interactive session will explore how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and ...

Is your organization's turnover costing you? Lost opportunities, performance challenges, and increased costs, low morale can be just some of the negative impacts. Attrition is one of the biggest challenges in the contact center industry today. In the era of the “Great Resignation” and “Quiet Quitting” learn what you as a leader should do to retain and engage your talent.

Are you still making decisions based on single dimension information? Contact Centers across the world are embracing big data utilization, however, their ability to capture and collate omnichannel data to a single actionable point that can be used to make informed customer experience and agent engagement decisions is limited.

Are you still making decisions based on single dimension information? Contact Centers across the world are embracing big data utilization, however, their ability to capture and collate omnichannel data to a single actionable point that can be used to make informed customer experience and agent engagement decisions is limited.

In today's competitive times your customer’s voice matters more than ever. It is the key to unlocking your agent potential and driving better performance.

In today's competitive times your customer’s voice matters more than ever. It is the key to unlocking your agent potential and driving ...

Session: QM on Steroids! In this session we will explore the process of transforming your contact center from the traditional Quality ...

Quality monitoring, when integrated with Human Intelligence and Artificial Intelligence, uncovers insights into your Customer Experience and Agent Experience like you have ...

Join Etech’s team to discuss how quality monitoring, when integrated with Human Intelligence and Artificial Intelligence,  uncovers insights into your Customer ...