Etech Global Services LLC
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  • Solutions
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    • Back Office Operations
    • Quality & Analytics
  • ETS Labs
    • QEval Platform
    • Speech AI
    • QEval Interactive Tour
    • Automation
    • Voice AI Technology
    • Integrations
    • RTAA – Real-Time Agent Assist
  • Industries
    • Healthcare
    • Telecommunications
    • Financial Services
    • Technology
    • Automotive
    • Breach
    • Education Contact Center
    • Energy Utilities
    • Gaming & Entertainment
    • Insurance
    • Pharmaceutical
    • Professional Services
    • Public Sector
    • Retail
    • Travel Hospitality
  • Company
    • About
    • Leadership
    • Career
    • How We Work
    • Global Delivery
    • Awards
    • Locations
    • Culture & Values
    • Our People
    • Community and CSR
    • ESG and Community Impact
  • Resources
    • Case Studies
    • Blog
    • Client Stories
    • Webinars
    • CX Assessment
    • Events
    • ROI Calculator
    • Ebooks
    • Glossary
    • Podcasts
    • Press Releases
  • Let’s Talk

Etech Global Services is 2017 CCW Excellence Award Finalists

Nacogdoches, TX – May 05, 2017 – For the second consecutive year, Etech Global Services has been nominated as a […]

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Etech to discuss role of AI with QA in enhancing CX at CCW 2017

Nacogdoches, TX – April 28, 2017 – Etech Global Services is facilitating a workshop, Artificial intelligence and Predictive Analytics for […]

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ICE Click to Chat enhances security feature with AES Implementation

Nacogdoches, TX – April 25, 2017 – Communication between buyers, potential buyers and individuals arise at all stages of the […]

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Etech Launches New Internal Integrated Systems

Nacogdoches, TX – April 12, 2017 – Employees are an integral part of any organization and, as such, they must […]

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Announcing enhancement to ICE – interaction and analytics; integrated.

Nacogdoches, TX – March 22, 2017 – Each customer experience is important and you can learn a lot from these […]

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Etech to Exhibit and Present Workshop on Transforming CX with AI at CCW 2017

Nacogdoches, TX – March 16, 2017 – Etech Global Services will exhibit at the 18th Annual Call Center Week (CCW) […]

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Kaylene Eckels Promoted to Etech’s Chief Operating Officer

Nacogdoches, TX – February 20, 2017– Etech Global Services is pleased to announce the promotion of Kaylene Eckels to Chief […]

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Etech is first choice for providing customer service and sales for one of the largest telecommunication technology company

Nacogdoches, TX – February 16, 2017 – Etech Global Services, a leading business process outsourcer, announced they have been chosen […]

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Etech’s interactive workshop at Call Center Week Winter 2017 to talk about enhancing CX using #AI

Nacogdoches, TX – January 9, 2017 – Etech Global Services is hosting an interactive workshop which will investigate the importance […]

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Etech announces partnership with Tethr ®

Nacogdoches, TX – November 30, 2016 – Technology is a vital component for service delivery organizations and it is imperative for […]

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Etech Global Services LLC

Contact center outsourcing operations powered by ETS Labs, our in-house AI and analytics division. No licensed technology. No outsourced engineering. People who stay. Founded 2003. Minority-owned.

What we do

  • Customer Care
  • Sales & Growth
  • Quality & Analytics
  • Back Office
  • Voice AI

    • Company

  • About
  • Our People
  • Leadership
  • Career
  • Community Impact

    • Resources

  • Case Studies
  • Webinars
  • Ebooks
  • Glossary
  • Podcasts
  • Press Releases

    • Connect

  • Contact Us
  • Locations
    • © 2026 Etech Global Services LLC. MBE Certified. SOC 2 Type II · ISO 27001 · PCI-DSS · HIPAA · GDPR
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    Etech Global Services is a minority-owned, full-stack BPO and contact center outsourcing provider headquartered in Nacogdoches, Texas. Operating since 2003 across seven sites in the United States, Jamaica, and India, Etech employs nearly 4,000 people, processes over 160 million customer interactions per year, and has analyzed more than 2.5 billion interactions through proprietary AI. Agent attrition holds at 7 percent against an industry average exceeding 35 percent. QEval, Etech's AI-powered quality platform, delivers 100 percent interaction coverage. ETSLabs, Etech's AI research and development division, builds and deploys voice AI agents, real-time agent assist, and customer experience analytics for contact center operations. Zero compliance breaches. 22 years of operating history.

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