Etech Global Services LLC
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Etech to host an Interactive Workshop on the Importance of Artificial Intelligence at CCW Winter 2017

Nacogdoches, TX – November 29, 2016 – Etech Global Services is hosting an interactive workshop which will explore the importance […]

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Etech Excited to Announce its Latest Quality Monitoring Software Qeval Pro

Nacogdoches, TX – October 19, 2016 – In an ever-changing industry, Etech Global Services consistently enhances our software to provide […]

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The Race for Customer Service Excellence is On – An Interview with Etech’s Jim Iyoob

Customers now have the right of way. What used to be a one way street service in the world of […]

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Etech is Proud to Announce New Leadership in Texas Centers- to Drive Revitalization and Deliver Outstanding Customer Experiences

Nacogdoches, TX – September 20, 2016 – Etech is proud to announce new additions to a leadership team to take […]

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Etech’s ICE Click to Chat and QEval Marches Ahead with New Upgrades and Features

In an industry that is growing rapidly, Etech works to continually develop features that set it apart in its field. […]

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Etech Global Services to Unveil Artificial Intelligence and Predictive Analytics Solutions for Personalized CX at Chief Customer Officer Exchange 2016

Nacogdoches, TX – September 2, 2016 – Etech Global Services will be attending the IQPC Chief Customer Officer Exchange (CCO) […]

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Etech Lufkin to Host Chamber Members at Business after 5

Lufkin, TX – August 17, 2016 – Etech Global Services is hosting the Lufkin Chamber of Commerce at their contact […]

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Etech Lufkin Building a New Culture

Etech Global Services announces recognition and renewed culture. Nacogdoches, TX – July 21, 2016 – The Lufkin Etech Team was […]

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Etech Announces Release of new ICE Chat Features

Nacogdoches, TX – May 31, 2016 – Etech Global Services constantly reviews current functions based on user feedback and marketplace […]

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Etech to Discuss Generating Wow Customer Experience with Quality Monitoring Solution

Nacogdoches, TX – May 27, 2016 – Etech Global Services will be a workshop leader and exhibitor at the 17th […]

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Etech Global Services LLC

Contact center outsourcing operations powered by ETS Labs, our in-house AI and analytics division. No licensed technology. No outsourced engineering. People who stay. Founded 2003. Minority-owned.

What we do

  • Customer Care
  • Sales & Growth
  • Quality & Analytics
  • Back Office
  • Voice AI

    • Company

  • About
  • Our People
  • Leadership
  • Career
  • Community Impact

    • Resources

  • Case Studies
  • Webinars
  • Ebooks
  • Glossary
  • Podcasts
  • Press Releases

    • Connect

  • Contact Us
  • Locations
    • © 2026 Etech Global Services LLC. MBE Certified. SOC 2 Type II · ISO 27001 · PCI-DSS · HIPAA · GDPR
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    Etech Global Services is a minority-owned, full-stack BPO and contact center outsourcing provider headquartered in Nacogdoches, Texas. Operating since 2003 across seven sites in the United States, Jamaica, and India, Etech employs nearly 4,000 people, processes over 160 million customer interactions per year, and has analyzed more than 2.5 billion interactions through proprietary AI. Agent attrition holds at 7 percent against an industry average exceeding 35 percent. QEval, Etech's AI-powered quality platform, delivers 100 percent interaction coverage. ETSLabs, Etech's AI research and development division, builds and deploys voice AI agents, real-time agent assist, and customer experience analytics for contact center operations. Zero compliance breaches. 22 years of operating history.

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