Etech Global Services LLC
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Etech Global Services Announces Participation at the 2019 Customer Contact Week in Las Vegas

Nacogdoches, TX – March 28, 2019 – Etech Global Services, an award-winning and a leading business provider of customer engagement […]

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Etech Insights named as a finalist at 2019 Business Transformation & Operational Excellence World Summit (BTOES19)

  Nacogdoches, TX – March 14, 2019 –  Etech Global Services announced today that their in-house business insights and analytics […]

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Etech’s Matt Rocco named as a finalist at The 2019 Business Transformation & Operational Excellence World Summit (BTOES19)

Nacogdoches, TX – March 5th, 2019 –  Etech Global Services President & CEO, Matt Rocco, has been named a finalist […]

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Etech’s Kaylene Eckels Wins Silver Stevie® Award for Woman of the Year in Customer Service At The 2019 Stevie Awards For Sales & Customer Service

LAS VEGAS, NEVADA – February 23, 2019 – Kaylene Eckels was presented with a Silver Stevie® Award in the Woman […]

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Etech’s Kaylene Eckels named a finalist for Woman of The Year at the 2019 The Stevie Awards

Nacogdoches, TX – February 06, 2019 –  Etech’s Kaylene Eckels, Chief Operations Officer, has been named one of the finalists […]

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Etech Global Services Announces 2019 Customer Contact Week Participation to Showcase Pioneering Attitude to Deal with CX Delivery

Nacogdoches, TX – January 03, 2019 – Etech Global Services, an award-winning and a leading business provider of customer engagement solutions, […]

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Etech Global Services Announces Participation in the PACE Regional Contact Center Summit

Nacogdoches, TX – October 17, 2018 – Etech Global Services is proud to announce their participation at the PACE Regional Contact […]

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Etech Global Services Concludes Innovative Approach to Deal with Customer Interactions at Customer Contact Week

Nacogdoches, TX – October 15, 2018 – Etech Global Services, concluded a two-hour workshop titled, “Professor Customer: Empower Your Customers to […]

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Etech’s Matt Rocco is humbled to receive Silver Stevie Award at the Third Annual Stevie Awards for Great Employers

Nacogdoches, Texas –September 21, 2018 – Etech Global Services is delighted to announce that Etech’s President and CEO Matt Rocco, […]

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Etech Global Services Leading Ways With Customer Interaction at Customer Contact Week

Nacogdoches, TX – September 17, 2018 – Etech Global Services, an award-winning business provider of customer engagement solution, will be exhibiting […]

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Etech Global Services LLC

Contact center outsourcing operations powered by ETS Labs, our in-house AI and analytics division. No licensed technology. No outsourced engineering. People who stay. Founded 2003. Minority-owned.

What we do

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  • Sales & Growth
  • Quality & Analytics
  • Back Office
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    • © 2026 Etech Global Services LLC. MBE Certified. SOC 2 Type II · ISO 27001 · PCI-DSS · HIPAA · GDPR
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    Etech Global Services is a minority-owned, full-stack BPO and contact center outsourcing provider headquartered in Nacogdoches, Texas. Operating since 2003 across seven sites in the United States, Jamaica, and India, Etech employs nearly 4,000 people, processes over 160 million customer interactions per year, and has analyzed more than 2.5 billion interactions through proprietary AI. Agent attrition holds at 7 percent against an industry average exceeding 35 percent. QEval, Etech's AI-powered quality platform, delivers 100 percent interaction coverage. ETSLabs, Etech's AI research and development division, builds and deploys voice AI agents, real-time agent assist, and customer experience analytics for contact center operations. Zero compliance breaches. 22 years of operating history.

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