Turn your prospects into customers with
Outbound Call Center Services
Let’s build a customer acquisition & retention
strategy with assured success
Highly Effective Outbound Call Strategy For Winning Customers, Enhance Loyalty And Gauge Market Trends
Combining two decades of customer acquisition experience with superior sales methodologies and advanced dialer technology, Etech can enhance your sales revenue and profits by overcoming common sales challenges across multiple channels. Your investment in Etech’s outbound call center service will pay a huge dividend in terms of superior customer experience and quality services.
Our Suite of Outbound Call Center Services
SUBSCRIPTION RENEWAL SERVICES
Framing and executing custom renewal campaigns to engage your existing customers, providing them with subscription details, updating them on a timely basis about renewal, and providing round-the-clock support.
CUSTOMER & SERVICE SATISFACTION SURVEY
End-to-End management of custom after-sales and after-service customer surveys to determine customer satisfaction, thereby improving customer loyalty.
MARKET RESEARCH & CUSTOMER SURVEYS
Conducting market research & customer surveys to determine customer expectations. Accurately logging, retaining and reporting information for further strategies.
UPSELLING/CROSS SELLING SERVICES
Increase revenue with assistance from a highly skilled pool of customer experience specialists by upselling or cross selling related services to your existing customer base.
COLD CALLING SERVICES
Convince and win potential customers. Etech’s team of highly skilled sales experts frame highly effective sales pitches to generate interest in prospective buyers.
CUSTOMER RETENTION SERVICES
Retain your existing customers and improve customer loyalty. The Etech team works with your clients and frames custom engagement programs for your customers.
FOLLOW UP SERVICES
Creating custom direct marketing campaigns and leveraging effective follow up techniques to build your sales pipeline.
OUTBOUND SALES
Taking on the entire sales cycle beginning with lead generation all the way to assisting in closure of the sale
Organizations Trust Etech For Outbound
Call Center Solutions
From the very start of implementing your outbound campaign, Etech’s team maps the revenue generation process with KPI’S to ensure that sales objectives are aligned with business goals. Efforts are made with creative customer engagement strategies and deployed by Etech’s management teams that are experts in outbound sales as well as call center operations in different industries. Etech understands the complexities of different business models and brings our expertise to implement an efficient and effective outsourcing solution. Client’s praise working with us because:
Real-Time Monitoring
20+ Years of Experience
Trusted Partner for Multiple Fortune 50 Companies
24/7/365 Support
Multichannel Capabilities
CASE STUDY
ETECH GLOBAL SERVICES ENHANCES OVERALL CUSTOMER EXPERIENCE FOR MAJOR WIRELESS NETWORK PROVIDER.
A good inbound call program is essential to retain customers and enhance or protect the company reputation. It is imperative to provide the proper tools, training and follow up coaching to enable agents to succeed in supporting the company’s customer service objectives. Our leading telecommunication client, a Fortune 500 Company offering data and voice services to nearly 100 million customers around the globe, was facing difficulties with these few aspects of their inbound call program. Etech was tasked with Improving the company’s Service Levels and Reducing Average Handle Time (AHT) while maintaining a superior customer experience.
Industry: Telecom | Service: Inbound Customer Service
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On the surface, your call center is functioning just how it should. Your agents are regularly making calls, your employees...
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