Highly Effective Outbound Call Strategy for Winning Customers, Enhance Loyalty and Gauge Market Trends
Combining two decades of customer acquisition experience with superior sales methodologies and advanced dialer technology, Etech enhances your sales revenue and profits overcoming common sales challenges across multiple channels. Your investment in Etech’s outbound call center service will pay a huge dividend in terms of superior customer experience and quality services.
Our Suite of outbound Call Center Services
Customer Retention Services
Retain your existing customers and improve customer loyalty. Etech’s team works with our clients and frames custom engagement programs for your customers.
Market Research & Customer Surveys
Conducting market research & customer surveys to determine customer expectations. Accurately logging, retaining and reporting the information for further strategies.
Owning up the entire sales cycle beginning with lead generation all the way to assisting in closure of the sale.
Cold Calling Services
Convince and win potential customers. Etech’s team of highly skilled sales experts frame highly effective sales pitches to generate interest in the prospect buyers.
Upselling/Cross Selling Services
Increase revenue with assistance from highly skilled pool of customer experience specialists by upselling or cross selling the related services to your existing customer base.
Follow Up Services
Creating custom direct marketing campaigns and leveraging effective follow up techniques to build your sales pipeline.
Subscription Renewal Services
Framing and executing custom renewal campaigns to engage your existing customers, providing them subscription details, updating them on a timely basis about renewal, and providing round-the-clock support.
Customer & Service Satisfaction Survey
End-to-End management of custom after-sales and after-service customer surveys to determine customer satisfaction, thereby improving customer loyalty.
Organizations trust Etech for outbound Call Center Solutions
From the very beginning of implementing your outbound campaign, team maps the revenue generation process with KPI’S in order to ensure that your sales objectives are aligned with business goals. Efforts are made with creative customer engagement strategies and deployed by Etech’s management teams that are highly experienced in outbound sales as well as call center operations in different industries. Etech understands the complexities of different business models and brings our expertise to implement an efficient and effective outsourcing solution. Clients acclaim working with us because:
How Etech Helped a 5-Star Rated Hotel and Spa Improve Their Conversions, Operations, Increase Revenue, and Reduce Labor Costs.
The hotel and spa offer their customers with signature treatments and amenities for overall wellness. The client was struggling with two major problems, the guest problem in which client lacked the resources to answer customer queries and the competitive wage market led to high turnover for in-demand positions like receptionists. They lacked the knowledge needed to fix the challenges they faced and hence, outsourced their inbound/ outbound reservations, confirmations, cancellations, and administrative duties of the reception team to Etech. Etech took up this challenge to address these problems of attrition rate, conversion rate, guest satisfaction scores, retail sales, etc.
Industry: Hospitality | Service: BPO Services and Quality Assurance