ICE Live Chat software is an integrated, cloud-hosted platform, with a robust self-learning knowledge base for simplifying the way you connect with your website visitors. It equips agents with tools and information that enables them to amplify your sales and deliver quality customer support. ICE Live chat solution is the result of Etech’s years of expertise in the chat segment and developed to meet the requirements of companies of all sizes.

  • Business Intelligence
  • Superior Customer Service
  • Chat Proactively
  • Click to Call
  • Omnichannel Customer Experience

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Fulfil complex and personal user concerns directly with ICE Chat by integrating with your Website, Smartphone, or Portal Applications, CRM, or any Social Media Handle.

Case Studies

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Etech increases MyPlates revenue by beating sales projections and reducing operating costs.

My Plates designs and markets new specialty license plates as the sole vendor for the Texas Department of Motor Vehicles. My Plates’ goal is to create a long-term, mutually beneficial relationship designed to maximize revenues for the state through the sale of My Plates specialty plates. Operating with slim budget and minimal staffing resource, there was too much to do and it was important to focus on core competencies rather than the support work that could be easily handled by an experienced team/vendor. Customer experience through live chat was utmost important as many of their customers were young between age group of 20 – 30 years. My Plates was looking for someone beyond just a service provider like a partner.

Industry: Manufacturing | Service: Live Web Chat Service

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