ICE email management software is designed to boost the efficiency of your customer service team. Etech’s ICE Email tool automatically detects spams, distributes emails, and shows email history to track the complete customer communication.

  • Business Intelligence
  • Superior Customer Service
  • Omnichannel Customer Experience
  • SLAs for Email Routing
  • Web Form Submission

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Deliver Omnichannel Customer Experience by Integrating with ICE Live Chat Software

Simply integrate ICE Email Management Software with ICE Live Chat Software and interchange between different customer needs on a single click leading to:

  • Cross Channel interactive customer interactions
  • Reduced turnaround time
  • Higher agent productivity

Case Studies

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Etech increases MyPlates revenue by beating sales projections and reducing operating costs.

My Plates designs and markets new specialty license plates as the sole vendor for the Texas Department of Motor Vehicles. My Plates’ goal is to create a long-term, mutually beneficial relationship designed to maximize revenues for the state through the sale of My Plates specialty plates. Operating with slim budget and minimal staffing resource, there was too much to do and it was important to focus on core competencies rather than the support work that could be easily handled by an experienced team/vendor. Customer experience through live chat was utmost important as many of their customers were young between age group of 20 – 30 years. My Plates was looking for someone beyond just a service provider like a partner.

Industry: Manufacturing | Service: Live Web Chat Service

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