ICE email management software is designed to boost the efficiency of your customer service team. Etech’s ICE Email tool automatically detects spams, distributes emails, and shows email history to track the complete customer communication.
- Business Intelligence
- Superior Customer Service
- Omnichannel Customer Experience
- SLAs for Email Routing
- Web Form Submission
Real-Time Email Monitoring
Monitor and guide your team on the go with real-time email monitoring.
Omnichannel Customer Engagement
Integrate & unify digital communication channels into a single, combined solution.
Auto Emails Distribution
Connect customers with the appropriate agent to handle their needs using skill based routing.
Predefined Email Templates
Save time on writing emails from scratch by utilizing custom, predefined email templates for ensuring quick responses to customers.
Email Escalation
Agents can escalate emails to their supervisors whenever they need their attention or guidance.
Email to E-Ticket
Easily convert emails to e-tickets with a single click to ensure customer concerns are addressed on time.
Reports & Analytics
Monitor team or individual performance, keep track of SLAs, determine trends for E-tickets, and much more with actionable reports & analytics.
Advance Knowledgebase Integration
Get quick answers to any challenges or receive guidance on setting up with Advanced knowledgebase integration.
Contact Management
Log and retain complete customer information, ticket history and get an overview of the entire customer service journey, providing a personalized customer experience.
Deliver Omnichannel Customer Experience by Integrating with ICE Live Chat Software
Simply integrate ICE Email Management Software with ICE Live Chat Software and interchange between different customer needs on a single click leading to:
- Cross Channel interactive customer interactions
- Reduced turnaround time
- Higher agent productivity
Case Studies
Get Access to Customer Experience Insights
Etech increases MyPlates revenue by beating sales projections and reducing operating costs.
My Plates designs and markets new specialty license plates as the sole vendor for the Texas Department of Motor Vehicles. My Plates’ goal is to create a long-term, mutually beneficial relationship designed to maximize revenues for the state through the sale of My Plates specialty plates. Operating with slim budget and minimal staffing resource, there was too much to do and it was important to focus on core competencies rather than the support work that could be easily handled by an experienced team/vendor. Customer experience through live chat was utmost important as many of their customers were young between age group of 20 – 30 years. My Plates was looking for someone beyond just a service provider like a partner.Industry: Manufacturing | Service: Live Web Chat Service