Be an expert at every
Allow customers to connect through the platform of their choice
24*7 Support to all communication channels from a
Etech’s Omnichannel solutions unify different channels of communication into a single, combined solution to ensure that your customers receive a fast, consistent interaction with your brand. Go beyond traditional call center operations and leverage social media platforms, email, text messaging, live chat and self-service options, all collaborated and seamlessly integrated through a single interface. As your trusted outsourcing partner, Etech responds to your customers on their preferred platform and continues the conversation from where it was left off the last time, regardless of the channel.
OUR SUITE OF OMNICHANNEL CX SUPPORT
REDUCE YOUR CUSTOMER’S EFFORT AND FRUSTRATION AND AVOID REPEATING THEIR ISSUES TO MULTIPLE REPRESENTATIVES.
Integrating all engagement channels onto one common platform, Etech ensures that relevant data from each interaction can be instantly accessed on a user-friendly platform. By collecting this data in one place, frontline team members can serve your customers consistently, providing them with a personalized asynchronous experience in a timely manner. Etech avoids the frustration customers face when having to start from the beginning with each interaction and provides more opportunities to up-sell or cross-sell.
INTEGRATED EMAIL MANAGEMENT WITH TICKET TRACKING
Manage entire email support communications from a single dashboard. Get access to customer support history, understand perception about your brand, and gain insights into the entire customer journey and lifecycle.
24/7 INTEGRATED PHONE SUPPORT
Create an integrated phone strategy to resolve common customer concerns through IVR, thereby letting the agents focus on more strategic customer support issues. Integrating chatbot and live chat with phone support provides visibility of the entire issue or escalation in one unified thread.
LEVERAGE SMART AI CHATBOT FOR INCREASED OPERATIONAL EFFICIENCY
Resolve common customer concerns with Smart AI Chatbot and allow agents to focus on more strategic conversations. Add or edit canned responses for the bots as required to ensure responses from your chatbot stay relevant and fresh to support customer concerns.
DELIVER THE ASYNCHRONOUS LIVE MESSAGING EXPERIENCE
Streamline your chat communications across websites, social media handles, and iOS applications with asynchronous chats and respond from a single window. With contact details linked to each customer’s profile, details of past conversations are available at your fingertips. Easily escalate support issues from messaging to voice via click to call whenever required.
ORGANIZATIONS TRUST ETECH FOR OMNICHANNEL CX SUPPORT
Etech Global Services provides 24*7*365 support. No matter where your customers live, they can contact your business at the most convenient time for them in any time zone. With the integrated technology infrastructure and completely redundant environment which includes full back-up and recovery, you can be confident to support your customers without interruption. We’re highly trusted by our clients because of our:
20+ Years of Experience
Integrated Technology Infrastructure
Get Access To Customer Experience Insights
HOW ETECH’S INTERACTION ANALYSIS HELPED CUSTOMER IN CALL REDUCTION, ENHANCE CUSTOMER SATISFACTION AND INCREASE IN OVERALL EFFICIENCY?
Industry: Retail | Service: Quality Monitoring & Analytics
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