Are you thinking about Business Process Outsourcing Think Montego Bay

Are you thinking about Business Process Outsourcing Think Montego Bay

Think Montego Bay for Business Process Outsourcing

As a company grows, its business operations are likely to become more numerous and much more complex. With each passing year the original team of employees has to handle more work. Hiring extra workers is not always possible and setting up off-site locations to handle essential processes requires a considerable investment of time and money. For these and other reasons, more companies experiencing accelerated growth are looking for a Jamaica outsourcing destination. Contact center outsourcing and business process outsourcing (BPO) are two outstanding solutions that offer companies competitive advantages in many ways. There are many good reasons why Montego Bay is emerging as a global leader in process outsourcing.

Montego Bay Is an Economic Hot Spot

Jamaica’s economy in general has been robust, especially compared to many other nations in the same region. Montego Bay in particular is home to several powerful employers, including the Montego Bay Free Zone, an organization serving the business process outsourcing needs of other companies for more than three decades. This makes them not just one of the most respected employers in the country, this long history has also proven that process outsourcing is a competitive sector for Jamaican developers to invest in. The collaborative efforts between companies seeking outsourcing and local developers interested in creating new economic opportunities has made Montego Bay a location with an international reputation for service excellence, competitively priced outsourcing, and dynamic processing solutions for companies in every industry.

Increasing Demand Is Driving Increasing Development

As economic recovery continues the world over, small companies are experiencing increasing demand for their products and services. This drives a spike in business operations, including the management of inbound calls and efficiently processing bills and other financial paperwork. Companies in flux rarely have the personnel available to dedicate to these and other operations. Outsourcing is the perfect solution for many organizations and Montego Bay offers everything required for premium BPO outcomes.

This demand has driven new development of Jamaica call center facilities and more. The Montego Bay Free Zone alone features:

  • More than 100,000 square feet of space
  • Process outsourcing resources for approximately 17 firms
  • A growing workforce of 7,000 people
  • New call center incubator made possible by financial grants
  • Support for new companies seeking services

The Montego Bay Free Zone as an institution has continued to add more space, more employees, and more technology to meet the ever-increasing demand for efficient, modern, and integrated business process outsourcing solutions. The result is a facility that stands at the forefront of the world’s outsourcing possibilities. In light of the Free Zone’s ability to offer support for newly established entities as well as established organizations, it has emerged as an obvious choice for companies in many countries.

Everything Required for Accelerated Growth

For decades, Montego Bay has proven itself as a worthy investment both for the Jamaican government and for international business interests. A world-class destination for BPO services has been created. Business decision makers should take a closer look at what Montego Bay can offer; you may discover that it is the perfect fit for your organization’s current needs and growth trajectory.

Matt Rocco

Matt Rocco

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.

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