Chatbots are useful, not powerful!

Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. This is not a new thing, as new ideas have always been regarded with skepticism and distrust until they take hold in society. Even the first automobiles were thought of as little more than toys that would never gain a foothold in society.

The first popular opinion, with reference to modern technology, is that artificial intelligence equals something out of a science fiction or Marvel movie. In essence, AI will soon look better and perform more efficiently than all humans. This will lead to a world of humans who are completely dependent on witty AI systems to solve every problem, no matter how large or small.

The second popular opinion, when looking at advancing AI technology is less grand and more filled with fear. Instead of viewing the future of AI as a beneficial larger-than-life presence, they instead view it as competition that will take over all of the work that humans currently get paid to do. There are studies that do point to this kind of a future. For instance, a recent Forrester study shows that Ai, automation, and robots are predicted to replace humans in at least 7% of jobs by 2025. Recent AI advancements technologies such as Salesforce Einstein and IBM Watson lend reality to the fact that technology is, indeed advancing at a very rapid pace.

The Truth About AI

Perhaps it is only in discovering the truth about AI that both opinions can come together to a realization that though both sides contain some truth, neither is completely correct. The fact that AI that can function completely on its own is untrue. In fact, AI is still very dependent on humans as systems cannot learn on their own and are still incapable of completing tasks that are complex.

A great example of this is a chatbot. This AI system is limited both in what types of transactions it can perform and the types of questions it can answer. In order to function correctly, these systems must be programmed in advance with specific answers or steps to follow.  They are not, however, self-learning technology. This means that a chatbot is not going to be able to replace the human element, though it can increase a company’s efficiency rating when properly programmed. In essence, chatbots can be extremely useful but are not powerful in their own right.

The Benefits of AI + HI

Etech Global Services is a company that has shown that it is, indeed, possible to benefit from just the right combination of human and artificial intelligence. The insights gained by the AI can be sorted into preferred categories, then presented to human counterparts who have the expertise to analyze the data and make changes accordingly. Such intelligence partnerships have been shown to increase actionable data and offer reports that are far more precise than simply depending on human intelligence.

Perhaps by realizing the real benefits of AI + HI, more individuals and companies will be able to make use of this ever-improving technology. Because AI is never going to take over completely and replace the human element. It is only when they work together that the best results are seen.

This blog was first published on LinkedIn.

Jim Iyoob

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

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