Blog

TEAMWORK: 4th in the Series of Etech’s 12 Character Commitments

Dec 06, 2017 Matt Rocco TEAMWORK: 4th in the Series of Etech’s 12 Character Commitments

Today I’m submitting the 4th blog in our Character Commitment Series.  I’ve spent the past several months writing a blog on each of Etech’s 12…

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Saving Talent: Tips to Engage and Lower Turnover Risks (Part 2)

Nov 17, 2017 Veronica Chimney Saving Talent: Tips to Engage and Lower Turnover Risks (Part 2)

This is the second installment you’ve been waiting for regarding saving your talent. You can read Part 1 here. Below are the final five factors…

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Valuing People

Nov 15, 2017 Matt Rocco Valuing People

The title of this blog, Valuing People, is one of the 12 Character Commitments at Etech Global Services, and I would venture to say that…

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Saving Talent: Tips to Engage and Lower Turnover Risks (Part 1)

Nov 10, 2017 Veronica Chimney Saving Talent: Tips to Engage and Lower Turnover Risks (Part 1)

High turnover affects your company’s performance and growth. It is very expensive to keep training employees who leave immediately after. When new employees leave, you…

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10 Leadership Qualities of an Etech Leader

Nov 08, 2017 Matt Rocco 10 Leadership Qualities of an Etech Leader

Etech’s vision – “To make a remarkable difference for our people, our customer and in our communities.”  Our ability to make a remarkable difference rises…

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Exceptional Customer Service with an Omni-Channel Strategy

Nov 03, 2017 Kaylene Eckels Exceptional Customer Service with an Omni-Channel Strategy

The staggering advancement of social media, digital technology, cloud computing and other tools combined with a revolution in how people choose to share information has…

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Today’s Shoppers Expect Great Customer Service No Matter Where They Shop

Oct 31, 2017 Jim Iyoob Today’s Shoppers Expect Great Customer Service No Matter Where They Shop

With a brick and mortar store, you have a team full of customer service specialists available to help your customers at any moment. For catalog…

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How to Take Customers’ Feedback in Real Time

Oct 20, 2017 Kaylene Eckels How to Take Customers’ Feedback in Real Time

The best businesses are looking to rise above the commoditization of the marketplace and place service at the forefront of their strategy. However, in an…

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What is Customer Experience Management?

Oct 03, 2017 Jim Iyoob What is Customer Experience Management?

CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with…

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How’s Your On-Boarding Brand?

Sep 22, 2017 Veronica Chimney How’s Your On-Boarding Brand?

After the housing bubble burst, Mary Beth found herself without a job for the first time in 27 years.  She had worked for a family…

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