TEAMWORK: 4th in the Series of Etech’s 12 Character Commitments
Dec 06, 2017 Matt Rocco
Today I’m submitting the 4th blog in our Character Commitment Series. I’ve spent the past several months writing a blog on each of Etech’s 12…
Learn More...Saving Talent: Tips to Engage and Lower Turnover Risks (Part 2)
Nov 17, 2017 Veronica Chimney
This is the second installment you’ve been waiting for regarding saving your talent. You can read Part 1 here. Below are the final five factors…
Learn More...Valuing People
Nov 15, 2017 Matt Rocco
The title of this blog, Valuing People, is one of the 12 Character Commitments at Etech Global Services, and I would venture to say that…
Learn More...Saving Talent: Tips to Engage and Lower Turnover Risks (Part 1)
Nov 10, 2017 Veronica Chimney
High turnover affects your company’s performance and growth. It is very expensive to keep training employees who leave immediately after. When new employees leave, you…
Learn More...10 Leadership Qualities of an Etech Leader
Nov 08, 2017 Matt Rocco
Etech’s vision – “To make a remarkable difference for our people, our customer and in our communities.” Our ability to make a remarkable difference rises…
Learn More...Exceptional Customer Service with an Omni-Channel Strategy
Nov 03, 2017 Kaylene Eckels
The staggering advancement of social media, digital technology, cloud computing and other tools combined with a revolution in how people choose to share information has…
Learn More...Today’s Shoppers Expect Great Customer Service No Matter Where They Shop
Oct 31, 2017 Jim Iyoob
With a brick and mortar store, you have a team full of customer service specialists available to help your customers at any moment. For catalog…
Learn More...How to Take Customers’ Feedback in Real Time
Oct 20, 2017 Kaylene Eckels
The best businesses are looking to rise above the commoditization of the marketplace and place service at the forefront of their strategy. However, in an…
Learn More...What is Customer Experience Management?
Oct 03, 2017 Jim Iyoob
CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with…
Learn More...How’s Your On-Boarding Brand?
Sep 22, 2017 Veronica Chimney
After the housing bubble burst, Mary Beth found herself without a job for the first time in 27 years. She had worked for a family…
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