Customer experience can be understood as the direct interaction between the customer buying a product and the representative of the business that is selling the…
Learn More...In the past few years, omnichannel customer experience (CX) has quickly evolved as a core part of CX. Brands that design and deliver an omnichannel…
Learn More...Are you a quality assurance manager in any contact center? If so, you know that it is a part of your work to make decisions…
Learn More...Start with the letters Start with C before F and R. C has changed the most over time. F is usually accepted as First but…
Learn More...Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a brand, product or service. Most…
Learn More...Those of us who are in leadership understand how important the customer experience is and the potential ripple effect that can take place due to…
Learn More...When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…
Learn More...Whether you’ve utilized a contact center for your business needs, contacted one as a customer, or worked as a contact center team member, you have…
Learn More...When customer experience is delivered right, brands can increase their revenue remarkably, simultaneously creating happier customers who enjoy using their products and services. All the…
Learn More...If I were to ask a bunch of people the last time they had a really great experience as a customer, it probably wouldn’t take…
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