4 Golden Contact Center Quality Monitoring Trends of All Time
Jul 31, 2020 Shawndra Tobias
When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…
Learn More...Effective Use of Contact Center Quality Monitoring Metrics: Which Should You Focus on Now?
Jun 30, 2020 Jim Iyoob
Whether you’ve utilized a contact center for your business needs, contacted one as a customer, or worked as a contact center team member, you have…
Learn More...How does Human Resources Impact Customer Experience?
May 27, 2020 Veronica Chimney
When customer experience is delivered right, brands can increase their revenue remarkably, simultaneously creating happier customers who enjoy using their products and services. All the…
Learn More...Human Intelligence + Artificial Intelligence – The ‘Winning Formula’ to Deliver Remarkable Customer Experience
May 20, 2020 Jim Iyoob
If I were to ask a bunch of people the last time they had a really great experience as a customer, it probably wouldn’t take…
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