Thinking beyond AI to improve the Customer Experience
Mar 18, 2020 Jim Iyoob
When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening…
Learn More...Characteristics of a Good Project Manager That Translate Into a Great Customer Experience
Nov 06, 2019 Gurudatt Medtia
One of the goals of project management is to create a positive experience for your customers. According to a recent survey conducted by Gartner, within…
Learn More...5 Ways to Handling Workplace Conflicts
Nov 01, 2019 Melissa Wood
Are you Conflict Exhausted? Are you looking for a productive way to move forward in conflict? CONFLICT in itself is not bad at all. It…
Learn More...5 strategies to enhance proactive customer service
Aug 09, 2019 David Carrizales
Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing…
Learn More...4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)
Jun 05, 2018 Jim Iyoob
Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on…
Learn More...4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)
May 29, 2018 Jim Iyoob
Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a customer who has…
Learn More...Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience
May 22, 2018 Jim Iyoob
Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…
Learn More...Live Chat Best Practices to Deliver Superior Customer Service
Apr 10, 2018 Jim Iyoob
With the Internet being the primary source of shopping and finding information before making a purchase, offering a customer-friendly browsing experience is paramount for any…
Learn More...Why Reducing Customer Effort Is Important in Your Customer Experience Strategy
Apr 03, 2018 Jim Iyoob
As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…
Learn More...Do You Need a Customer Experience Strategy or Not?
Mar 27, 2018 Jim Iyoob
You don’t need an elaborate strategy to survive the day, but neither do vegetables. Are you a vegetable? Set some broccoli on a plate in…
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