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Characteristics of a Good Project Manager That Translate Into a Great Customer Experience

Nov 06, 2019 Gurudatt Medtia Characteristics of a Good Project Manager That Translate Into a Great Customer Experience

One of the goals of project management is to create a positive experience for your customers. According to a recent survey conducted by Gartner, within…

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5 Ways to Handling Workplace Conflicts

Nov 01, 2019 Melissa Wood 5 Ways to Handling Workplace Conflicts

Are you Conflict Exhausted? Are you looking for a productive way to move forward in conflict? CONFLICT in itself is not bad at all. It…

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5 strategies to enhance proactive customer service

Aug 09, 2019 David Carrizales 5 strategies to enhance proactive customer service

Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing…

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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Jun 05, 2018 Jim Iyoob 4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on…

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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)

May 29, 2018 Jim Iyoob 4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)

Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a customer who has…

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Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

May 22, 2018 Jim Iyoob Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…

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Live Chat Best Practices to Deliver Superior Customer Service

Apr 10, 2018 Jim Iyoob Live Chat Best Practices to Deliver Superior Customer Service

With the Internet being the primary source of shopping and finding information before making a purchase, offering a customer-friendly browsing experience is paramount for any…

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Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Apr 03, 2018 Jim Iyoob Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

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Do You Need a Customer Experience Strategy or Not?

Mar 27, 2018 Jim Iyoob Do You Need a Customer Experience Strategy or Not?

You don’t need an elaborate strategy to survive the day, but neither do vegetables. Are you a vegetable? Set some broccoli on a plate in…

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Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Mar 20, 2018 Jim Iyoob Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

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