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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Jun 05, 2018 Jim Iyoob 4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on…

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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)

May 29, 2018 Jim Iyoob 4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)

Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a customer who has…

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Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

May 22, 2018 Jim Iyoob Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…

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Live Chat Best Practices to Deliver Superior Customer Service

Apr 10, 2018 Jim Iyoob Live Chat Best Practices to Deliver Superior Customer Service

With the Internet being the primary source of shopping and finding information before making a purchase, offering a customer-friendly browsing experience is paramount for any…

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Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Apr 03, 2018 Jim Iyoob Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

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Do You Need a Customer Experience Strategy or Not?

Mar 27, 2018 Jim Iyoob Do You Need a Customer Experience Strategy or Not?

You don’t need an elaborate strategy to survive the day, but neither do vegetables. Are you a vegetable? Set some broccoli on a plate in…

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Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Mar 20, 2018 Jim Iyoob Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

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Implementing A Customer Effort Strategy Effectively

Mar 12, 2018 Jim Iyoob Implementing A Customer Effort Strategy Effectively

An effective customer effort strategy makes your products and services more attractive to buyers by simplifying offers and increasing customer support. Basically, customers who can…

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Why Your Customer’s Experience Is Important

Feb 27, 2018 Jim Iyoob Why Your Customer’s Experience Is Important

Your customers do more than just buy your products or use your services. They experience your brand. Good experiences lead to higher revenues. Deliver a…

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Elements of Great Customer Experience

Feb 16, 2018 Patrick Reynolds Elements of Great Customer Experience

Providing great customer service is a top priority for most businesses, and for many businesses, providing great customer service can often be what gives them…

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