When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening…
Learn More...One of the goals of project management is to create a positive experience for your customers. According to a recent survey conducted by Gartner, within…
Learn More...Are you Conflict Exhausted? Are you looking for a productive way to move forward in conflict? CONFLICT in itself is not bad at all. It…
Learn More...Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing…
Learn More...Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on…
Learn More...Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a customer who has…
Learn More...Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…
Learn More...With the Internet being the primary source of shopping and finding information before making a purchase, offering a customer-friendly browsing experience is paramount for any…
Learn More...As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…
Learn More...You don’t need an elaborate strategy to survive the day, but neither do vegetables. Are you a vegetable? Set some broccoli on a plate in…
Learn More...