Blog

E-Commerce: 2015 is Just Around the Corner…. What Should We Expect?

Oct 23, 2014 Matt Rocco E-Commerce: 2015 is Just Around the Corner…. What Should We Expect?

It’s hard to believe that we’re already in the fourth quarter of 2014! WOW!  Where does the time go?  We’ll be getting trick-or-treaters at our…

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How Long Do Consumers Hold a Grudge After a Bad Customer Experience?

Mar 31, 2014 Amit Kachhawa How Long Do Consumers Hold a Grudge After a Bad Customer Experience?

This is a great question that was posed in a recent blog we came across here at Etech.  Although it seems like such a basic…

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The Success Story of Indian Inbound Call Center Service Providers

Feb 21, 2014 Amit Kachhawa The Success Story of Indian Inbound Call Center Service Providers

With a wide range of services in their arsenal, inbound call center services in India is witnessing overwhelming growth. With their professional expertise and talent…

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Customer Service Chat Helps Online Stores Reap Profits

Jan 31, 2014 Amit Kachhawa Customer Service Chat Helps Online Stores Reap Profits

Ecommerce is the backbone of online retailers. These companies do not have a brick and mortar set up to attend to customer calls, queries and…

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The Big Three

Dec 13, 2013 Amit Kachhawa The Big Three

When time is of the essence and a consumer is looking for a response, they used to have to pick up the phone and call…

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Key Metrics You Must Track and Understand To Ensure A Great Customer Experience

Sep 27, 2013 Christine Barrett Key Metrics You Must Track and Understand To Ensure A Great Customer Experience

Excellent customer experiences are a vital aspect for the success and growth of any business. The customer experience is powerful and differentiating factors that can…

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8 Simple Tools to Providing Exceptional Customer Service 8 Simple Tools to Providing Exceptional Cus

Sep 20, 2013 Brandon Chambers 8 Simple Tools to Providing Exceptional Customer Service 8 Simple Tools to Providing Exceptional Cus

The common denominator between positive customer behavior and efficient customer engagement is, you got it, customer service! Providing white glove customer service will make a…

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Superior Customer Service – Keys for Success in the Contact Center Industry

Sep 04, 2013 Jim Iyoob Superior Customer Service – Keys for Success in the Contact Center Industry

Rapid growth of E-commerce websites, social media, changing technology scenarios, has catapulted online customer service expectations to a higher level. It has also made it…

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3 Keys to Creating a Positive Customer Vent

Aug 30, 2013 Amit Kachhawa 3 Keys to Creating a Positive Customer  Vent

Social media sites such as Facebook, Twitter, LinkedIn, and YouTube have emerged as strong online players influencing the way customer service is provided. From watching…

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E-Commerce Website Helps Boost Online Sales through Better Customer Engagement

Aug 26, 2013 Jim Iyoob E-Commerce Website Helps Boost Online Sales through Better Customer Engagement

E-commerce websites need to keep pace with changing customer preferences, behavior, and latest technologies to efficiently engage customers and boost sales. Customers are faced by…

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