Blog

Reducing Shopping Cart Abandonment Rates

Jul 29, 2013 Amit Kachhawa Reducing Shopping Cart Abandonment Rates

E-retailers must take every possible step and pour resources, efforts, time and money into optimizing their shopping carts to improve conversion rates and sales. Shopping…

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The Benefits of Call Center Outsourcing to the Health Insurance Industry

Jul 09, 2013 Amit Kachhawa The Benefits of Call Center Outsourcing to the Health Insurance Industry

The health care industry and structure of health care organizations in the United States are in a state of accelerated evolution.  Recent updates, such as…

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2013 Call Center Summit has come to a Close

Jan 25, 2013 Matt Rocco 2013 Call Center Summit has come to a Close

The weather was great, networking fantastic, exhibit hall was buzzing, and discussions were flowing. The 2013 Call Center Summit was a success. During the Summit,…

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Finding Success between Shores

Jan 15, 2013 Dilip Barot Finding Success between Shores

Today, business decision-makers have more choices for outsourcing call center operations.  From onshore, to off shore, to near shore… there is no shortage of people…

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Multi-Channel Contact Centers Help Deliver Exceptional Customer Experience

Apr 06, 2012 Matt Rocco Multi-Channel Contact Centers Help Deliver Exceptional Customer Experience

Contact centers are constantly focused on narrowing down on a right mix of channels to provide a unified communication platform for great customer experience. They…

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Why Customer’s Initiate Chat?

Feb 28, 2012 Jim Iyoob Why Customer’s Initiate Chat?

Chat is increasingly becoming the preferred solution for online consumers. Click-to-chat technology is gaining international momentum. Based on our experience with several Fortune 500 companies,…

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Hispanic Customer Service Strategies in 2012

Dec 20, 2011 Matt Rocco Hispanic Customer Service Strategies in 2012

In early 2012, NBC News plans to launch NBCLatino.com. This will be the first time an English language broadcast network news division has launched a…

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What is Proactive Chat?

Nov 30, 2011 Jim Iyoob What is Proactive Chat?

Businesses can provide a quality customer engagement experience through proactive chat. Proactive chat involves initiating automated chat invitations to potential customers based on specific pre-defined…

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Staffing Chat Support

Nov 16, 2011 Amit Kachhawa Staffing Chat Support

Without a doubt, the most talked about and controversial question surrounding a chat support team is, “How does one staff a chat support team?” Another…

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How to Evade Shopping Cart Abandonment

Nov 14, 2011 Matt Rocco How to Evade Shopping Cart Abandonment

I recently wrote this article on the importance of understanding shopping cart abandonment and how live chat services can make a big impact on this…

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