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Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Mar 20, 2018 Jim Iyoob Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

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Implementing A Customer Effort Strategy Effectively

Mar 12, 2018 Jim Iyoob Implementing A Customer Effort Strategy Effectively

An effective customer effort strategy makes your products and services more attractive to buyers by simplifying offers and increasing customer support. Basically, customers who can…

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Why Your Customer’s Experience Is Important

Feb 27, 2018 Jim Iyoob Why Your Customer’s Experience Is Important

Your customers do more than just buy your products or use your services. They experience your brand. Good experiences lead to higher revenues. Deliver a…

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Elements of Great Customer Experience

Feb 16, 2018 Patrick Reynolds Elements of Great Customer Experience

Providing great customer service is a top priority for most businesses, and for many businesses, providing great customer service can often be what gives them…

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Why Human Intelligence is Essential for Customer Loyalty

Feb 13, 2018 Jim Iyoob Why Human Intelligence is Essential for Customer Loyalty

In recent years Artificial intelligence has come to lead many call centers. It has grown to the point that when seasoned callers reach customer service…

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Top 7 KPI’s to Measure Your Customer Experience Levels

Feb 07, 2018 Matt Rocco Top 7 KPI’s to Measure Your Customer Experience Levels

Enhancing customer experience is an absolute priority for corporations today. To determine if customer service meets expectations, you need the ability to measure the key…

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How to Grow and Deliver a Superior Customer Experience

Jan 05, 2018 Kaylene Eckels How to Grow and Deliver a Superior Customer Experience

When running any business, even a call center, the goal is to ensure it grows every year and deliver a superior customer experience.  In my…

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Understanding Online Consumer Behavior Is Essential to a Successful Business

Dec 26, 2017 Jim Iyoob Understanding Online Consumer Behavior Is Essential to a Successful Business

Among the myriad of essential business processes, fully comprehending consumer behavior can be uniquely challenging. While things like budgeting and keeping track of inventory can…

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Technology And Its Impact On Consumer Behavior

Dec 19, 2017 Jim Iyoob Technology And Its Impact On Consumer Behavior

Often a company leadership faces unending challenges especially when it comes to the rapid technological changes. Since the emergence of information technology, company communication with…

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Is FCR a contact center metric anymore?

Dec 15, 2017 Amit Kachhawa Is FCR a contact center metric anymore?

First Call Resolution metric measures the number of calls completed within a single contact between an agent and customer. This is an important performance metric…

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