Blog

Redefining Shopping Cart Abandonment In Face Of New Challenges

Nov 06, 2017 Jim Iyoob Redefining Shopping Cart Abandonment In Face Of New Challenges

Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to…

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Exceptional Customer Service with an Omni-Channel Strategy

Nov 03, 2017 Kaylene Eckels Exceptional Customer Service with an Omni-Channel Strategy

The staggering advancement of social media, digital technology, cloud computing and other tools combined with a revolution in how people choose to share information has…

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Today’s Shoppers Expect Great Customer Service No Matter Where They Shop

Oct 31, 2017 Jim Iyoob Today’s Shoppers Expect Great Customer Service No Matter Where They Shop

With a brick and mortar store, you have a team full of customer service specialists available to help your customers at any moment. For catalog…

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Live Chat Helps To Efficiently Cater To Customer Needs

Oct 27, 2017 Patrick Reynolds Live Chat Helps To Efficiently Cater To Customer Needs

Maintaining a strong online presence is key for virtually any kind of business as it helps in efficiently targeting and converting online consumers. A couple…

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How to Run an Effective Quality Monitoring Program

Oct 24, 2017 Jim Iyoob How to Run an Effective Quality Monitoring Program

Customers expect superior customer service with each contact. As a company, you cannot offer quality customer service without a plan to measure and monitor the…

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How Artificial Intelligence Improves Contact Center Industry

Oct 23, 2017 Matt Rocco How Artificial Intelligence Improves Contact Center Industry

Artificial intelligence, or AI, is the gold standard in call center quality monitoring, and for good reason. Today’s automated call center quality monitoring software is…

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How to Take Customers’ Feedback in Real Time

Oct 20, 2017 Kaylene Eckels How to Take Customers’ Feedback in Real Time

The best businesses are looking to rise above the commoditization of the marketplace and place service at the forefront of their strategy. However, in an…

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Five Frequently Asked Questions About Using Call Monitoring to Improve Performance

Oct 18, 2017 Matt Rocco Five Frequently Asked Questions About Using Call Monitoring to Improve Performance

Ensuring that your agents are producing successful calls depends on much more than a thorough initial training. Quality management should be ongoing, involving regular training…

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Top Reasons You Haven’t Added Live Chat to Your Website

Oct 17, 2017 Jim Iyoob Top Reasons You Haven’t Added Live Chat to Your Website

Businesses and educational institutions alike have taken to the internet to build their presence and drive customers to their doors, all in an effort to…

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Social Media Management Guidelines: Best Practices from some of the world’s leading organizations

Oct 13, 2017 Amit Kachhawa Social Media Management Guidelines: Best Practices from some of the world’s leading organizations

Social media is changing the way we work and engage with customers, colleagues, and the world at large. When done right, social media interactions can…

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