At Etech, We Are Thankful For Our Customers, The Lifeblood Of Our Business


Anyone who is in any type of business will tell you that were it not for their customers, they would not be in business.  It’s really a no-brainer: businesses survive and thrive because of their customers. On the other hand, businesses die due to a lack of customers.  Customers are the life-blood to any business. A quick Google search will give you an array of articles offering advice on how to keep your customers, how to increase your customer base, how to offer great customer service, etc.  Many of these resources are excellent and offer great advice.  A growing, thriving business cannot expect to stay that way if they don’t treat their customers well.

During this month of November, when we all take time to reflect on our blessings and what we are thankful for, I’d like to take a moment to say ‘Thank You’ to each and every one of our customers.

At Etech Global Services, we support a variety of industries from Telecommunications and Finance to Education and Healthcare. We are extremely thankful for all of our customers, those who have recently joined us and those who have been with us since the beginning.

During our early years, our first clients had faith that we could provide customer support services and technology that would help them grow their businesses.  We had some ups and downs, made mistakes and learned some things the hard way, but our customers never lost faith in us and we proved them right!  That’s amazing to me as I look back on it now. I’m not sure I could have demonstrated that same, unwavering faith as they did, but I’m extremely grateful for them.  Without those first customers, we would not be one of the leading providers of inbound, outbound and web chat technology and services as we are today.

So as you take time out to give thanks this month, make sure you say a thank you to the people who have made you who you are today!  All of us, individuals as well as businesses, have people in our lives who showed faith in us when they didn’t have to, let those people know how thankful you are for them.

Happy Thanksgiving from all of us at Etech Global Services.

Matt Rocco

Matt Rocco

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.

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