How to Evade Shopping Cart Abandonment

November 14, 2011 Matt Rocco

I recently wrote this article on the importance of understanding shopping cart abandonment and how live chat services can make a big impact on this issue.  I discuss the different types of live chat available and the different options for implementing live chat within your website.  Read the full shopping cart abandonment article to determine if live chat could benefit your company.

Matt Rocco

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.