Live Chat Software Features You Shouldn’t Live Without


The way companies’ conduct business has changed significantly due to the internet. Maintaining a robust online presence has become an integral part of any business activity as large numbers of consumers are shifting to online at a quick pace. According to eMarketer, the number of U.S. consumers researching or shopping online is steadily growing and will surpass the 200 million mark by 2015. With the online community growing on a similar path, the need to have live chat software to provide efficient customer service is also growing.

Selecting the right live chat software needs to be done carefully. The features of the software determine the level of customer service provided by a company and can leverage possible leads to drive sales. Before making a final decision on live chat software, make sure it has the right features. Below are some of the prominent features that should be present in live chat software.

  • Multiple Users/Operators
  • Live Monitoring and Tracking
  • Easy Installation and Integrating
  • Customizable
  • Geo Location Details
  • Proactive Chat
  • File Transfer
  • Departments
  • 256-bit SSL (Secure Socket Layer) Encryption
  • Multiple Chats
  • Visited Web Pages
  • Saving Chat Transcripts or Sessions
  • Canned Responses
  • Transfer Chat Session
  • Chat History
  • Co-Browsing
  • Reporting Tools

We will discuss each of these features in our next several blogs.

Patrick Reynolds

Patrick Reynolds

Patrick Reynolds serves as Etech’s Senior Vice President of Business Development & Client Solutions. Since joining Etech in 2000, Patrick has held multiple leadership roles and has been instrumental in building and scaling Etech’s global operations. In 2005, he played a key role in training the first outbound and inbound teams at Etech’s Gandhinagar, India facility—laying the foundation for what has now grown to a team of 600+ professionals across sales and support functions. Patrick is known for fostering meaningful client relationships and delivering tailored, results-driven solutions. In his current role, he leads strategic business development efforts and partners closely with clients to unlock new growth opportunities and strengthen long-term trust.

Need Help?

Request Free Consultation
Speak to our Experts!

Scroll to Top

Contact Us

Request A Free Consultation

Request a Demo

Request a Free Trial

HIRE DATA SCIENTISTS

Thank you for sharing your details. Click below link to watch.