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CALL CENTER METRICS: What are they and how do we measure them?

Aug 02, 2017 Matt Rocco CALL CENTER METRICS: What are they and how do we measure them?

In the Call Center or Contact center world, there are a number of details that we monitor that help us to know how we’re doing. …

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Utilities are Improving Customer Satisfaction Through Proactive Outbound Call Centers

Jan 10, 2017 Jim Iyoob Utilities are Improving Customer Satisfaction Through Proactive Outbound Call Centers

In today’s digital world, customers are not limited in the products they can buy or companies they can choose by demographics alone. With the world…

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