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Learning is an ongoing process in Etech’s culture. One of the most consistent characteristics about our business industry is that there will always be change. Get the latest updates for ongoing business trends and technology from Etech’s industry experts.
Every business needs to be constantly on the lookout for new ways to evolve. If you want to make meaningful progress as a company, one of the best Though we leaders across the corporate world have long recognized that our people’s wellbeing is a crucial factor, the COVID-19 pandemic has let us You hired some stellar people. Now, you want to ensure that they stick around. Well, of course, the salary and other benefits that your organization Servant Leadership is not at all a new concept. We have read numerous, remarkable stories in the scripture of many great characters who lived their Call quality monitoring is the key to understanding customer experience and is also the most crucial element in identifying trends in customer A strong frontline is the base of any contact center to deliver an effortless customer experience. With every interaction, agents can make a How can you consistently get team members who say, ‘I love my job, and I trust my leader!’? Well, team motivation is the key. There are several To operate a business without implementing effective Human Resource (HR) policies is like telling your people that you are not interested in creating Generation Y, also known as Millennials, are unique, in every sense. Being a part of the industrial revolution, this generation has witnessed the
Why Coaching and Learning Tools Are Integral to Your QA Program?
How did the COVID-19 Pandemic Transform the Face of Workforce Management?
What are the Research-Based Proven Ways to Motivate and Enable Productive Employees?
Why is it worth Becoming a Servant Leader?
Why is Effective Quality Monitoring the Secret to Improve Your Brand’s Customer Experience?
How to Improve Contact Center Agent Performance?
How Should Leaders Embrace Team Motivation?
What is the Importance of Human Resources Policies at the Organizational Level?
Why are Millennials choosing Live Messaging over Traditional Communication Channels?