Etech Blog Hub
Blog
Learning is an ongoing process in Etech’s culture. One of the most consistent characteristics about our business industry is that there will always be change. Get the latest updates for ongoing business trends and technology from Etech’s industry experts.
Servant leadership is the desire to serve others for the greater good on an individual, team, and organizational levels. For years, effective knowledge management programs have stressed that employee engagement is important, but for more reasons than you may think. Improving customer experiences is one of the important areas of focus for leading A contact center is more than just a support center; it offers actionable insights into the way that a company chooses to treat its customers. Speech analytics technology is revolutionizing many critical processes in contact From being just a buzzword, Artificial Intelligence is now a key enabler for disrupting and optimizing critical business When the pandemic hit in 2020, most did not fully realize the long-term impact it would have on how we work. Companies embracing diversity attract a wider range of candidates. Such organizations are viewed as progressive and appeal to individuals from Initially used as just a forum to connect with your customers, online chat has matured into a strategic communication channel that positively impacts
Servant Leadership: Why it is important to move from “I” to “We”?
Identify Your Team’s Motivation to Unlock the Secret of Creating High Achievers
How to transform Customer Service Experience with Speech Analytics?
5 Useful Ways to Utilize Data to Boost Customer Experience within Your Contact Center
Using Speech Analytics to Enhance Human Experiences
Guide for using Artificial Intelligence in Call Centers
Tips to Remaining Secure While Working Remotely
Addressing Cultural Diversity Within Organizations
Importance of Online Chat for boosting Business Performance