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How to Choose a Contact Center That Aligns with Your Goals?
How to choose a contact center that is fully efficient and aligns with their goals. This very important decision requires careful consideration and evaluation.
Understanding The True Meaning of Leadership and Management
I have learned during the past 39 years in the corporate world is that leadership is often misunderstood, and servant leadership is even more so.
Data-Driven Decision-Making: The Key to Effective Brand Management
Data-driven decision-making has become a vital aspect for businesses to improve their performance and add to positive customer experience.
Training for Excellence: Empowering Call Center Agents
Here are some of the strategies to empower call center professionals:
Real-Time Support, Real-Time Results: The Value of Live Chat in Customer Service
Here is how live chat helps brands improve customer service.
20 Years of Etech: Delivering Remarkable Customer & Employee Experiences
This June is Etech’s 20th anniversary month!
It’s Okay to Be Wrong: Seeing Mistakes with A Silver Lining
Being wrong is often seen as a negative experience that we should try to avoid at all costs. We are taught from an early age that being wrong is a sign of weakness or incompetence.
9 Key Strategies for Building a Positive and Productive Call Center Culture
Culture is proven to be a top priority for the current job market. Here are nine ways to build a positive and productive call center culture:
Security Awareness Training : Is It Really the Best Tool in Preventing a Security Breach?
Security awareness refers to the understanding and knowledge that any individual possesses regarding potential security threats, risks, and prevention practices within an organization.