Blog

Servant Leadership: A Revolutionizing Concept to Redefine the Corporate Future

May 06, 2020 Matt Rocco Servant Leadership: A Revolutionizing Concept to Redefine the Corporate Future

If the corporate world has learned anything over the last decade, it is that authoritarian and fear-based leadership platforms are outdated.  Not only do they…

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How to Build an Ideal Call Center Quality Monitoring Scorecard?

Apr 29, 2020 Jim Iyoob How to Build an Ideal Call Center Quality Monitoring Scorecard?

It’s crucial for call centers and QA managers to understand the Importance of using a call center QA scorecard. With a successful call center monitoring…

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The COVID-19 Chaos: How Remote Employees Can Avoid Phishing Attacks while Working from Home

Apr 10, 2020 Ronnie Mize The COVID-19 Chaos: How Remote Employees Can Avoid Phishing Attacks while Working from Home

As the world continues to deal with the COVID – 19 pandemic, many of us are finding ourselves working from home and maybe even going…

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Wellbeing Leadership Suggestions to Fight with COVID 2019

Apr 06, 2020 Matt Rocco Wellbeing Leadership Suggestions to Fight with COVID 2019

This is an unprecedented moment worldwide. We should come together and fight this battle against the novel coronavirus with a sense of responsibility and keep…

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Thinking beyond AI to improve the Customer Experience

Mar 18, 2020 Jim Iyoob Thinking beyond AI to improve the Customer Experience

When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening…

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How does Your Company Culture Impact Your Overall Business?

Mar 09, 2020 Kaylene Eckels How does Your Company Culture Impact Your Overall Business?

When you want your business profits to grow, if you are like many businesses you probably re-evaluate your strategy and cut expenses where you can….

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Top Human Resources Trends That Are Driving Efficiency in 2020

Mar 05, 2020 Nancy Pratt Top Human Resources Trends That Are Driving Efficiency in 2020

We live in a constantly evolving era of innovation and change, and this is no different when it comes to the Human Resources. However, to…

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Reaching Millennials Through Servant Leadership

Mar 04, 2020 Matt Rocco Reaching Millennials Through Servant Leadership

Though the servant leadership style came into existence several decades ago, the values this approach embraces are still applicable today. In fact, the majority of…

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5 Ways Servant Leadership Improves Employee Engagement

Feb 25, 2020 Veronica Chimney 5 Ways Servant Leadership Improves Employee Engagement

Perhaps visions of a powerful person making the rules, enforcing company policies, and always having the final say come to mind when picturing a manager….

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What are the Guiding Principles for Outsourcing Your Customer Service?

Feb 22, 2020 Ashwini Kumar What are the Guiding Principles for Outsourcing Your Customer Service?

Excellent customer service is an integral part of every business. Whether your company deals in retail or offers specific services, consumers look for a convenient…

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