Blog

3 Reasons Why Long-Term Focus Can Benefit Your Team

Oct 09, 2019 Kaylene Eckels 3 Reasons Why Long-Term Focus Can Benefit Your Team

Effective customer service is a large part of business success, and much of that success depends on how we as leaders lead.  Servant leadership facilitates…

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Characteristics of High Performing Teams

Oct 07, 2019 Matt Rocco Characteristics of High Performing Teams

I recently read an article about the characteristics that high performing teams share.  After reading the article, I reflected on my 35 years in the…

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Why Education Remains a Critical Piece of the Cyber Security Puzzle

Oct 02, 2019 Ronnie Mize Why Education Remains a Critical Piece of the Cyber Security Puzzle

If you owned a store in town and someone asked you how you plan to protect it, you would probably refer to traditional security measures….

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Trust Me!

Sep 27, 2019 Matthew Cole Trust Me!

Confidence is king. Trainees need confidence! What changes an interaction from a minimal communication to a truly engaging, superior interaction? The answer is confidence! With confidence, we feel…

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How You Can Improve Efficiency of Your Call Center Using Workforce Management

Sep 25, 2019 Ashwini Kumar How You Can Improve Efficiency of Your Call Center Using Workforce Management

According to Forbes, engagement is the key to effective workforce management. With estimates claiming that only 30% of employees are engaged, managing the workforce becomes…

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How To Create a Culture of Accountability

Sep 18, 2019 Kaylene Eckels How To Create a Culture of Accountability

In business school, a commonly spoken mantra is that team leaders can delegate virtually every aspect of their work — except accountability. When Leaders practice…

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Effects of Servant Leadership on Personal Life of Employees

Sep 16, 2019 Matt Rocco Effects of Servant Leadership on Personal Life of Employees

Servant leadership is buzzing in business circles, and for a good reason, it works. Servant leaders understand the value of focusing on employees and company…

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Do We Need AI to Truly Transform the Customer Experience for the Better?

Sep 11, 2019 Jim Iyoob Do We Need AI to Truly Transform the Customer Experience for the Better?

According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. Put simply, artificial intelligence is transforming the way…

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How Artificial Intelligence Is Revolutionizing the Customer Journey

Sep 04, 2019 Shawndra Tobias How Artificial Intelligence Is Revolutionizing the Customer Journey

As traditional brick and mortar stores continue to struggle in an increasingly global economy, businesses have been forced to shift their approach to customer engagement…

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Worried about the Capital One Hack? Here’s what to Do

Aug 28, 2019 Ronnie Mize Worried about the Capital One Hack? Here’s what to Do

According to IBM and the Ponemon Institute, 50% of data breaches in the financial sector are caused by malicious or criminal attacks, while 27% results…

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