How do you Create a People-Centric Culture at the Organizational Level?
Jan 05, 2021 Kaylene Eckels
Through the high-tech revolution and capital shifts, you might think that machines are doing almost everything and human input is becoming less important to the…
Learn More...What are the 3 Contact Center Quality Monitoring Mistakes That Are Causing Problems For Your Team Members?
Dec 29, 2020 Shawndra Tobias
Having a contact center quality assurance (QA) program is crucial if your business is scaling fast and wants to continue to deliver a consistent, remarkable…
Learn More...How to Take Your Contact Center to the Next Level with Effective Quality Assurance?
Dec 28, 2020 Jim Iyoob
Customer experience can be understood as the direct interaction between the customer buying a product and the representative of the business that is selling the…
Learn More...How Can You Provide Confident Leadership In An Uncertain Marketplace?
Dec 17, 2020 Matt Rocco
During this uncertain time of the pandemic, our lives have gone through a major upheaval. While organizations are struggling to sustain in the market, it…
Learn More...How did Omnichannel Customer Experience Evolve in 2020?
Dec 15, 2020 Amit Kachhawa
In the past few years, omnichannel customer experience (CX) has quickly evolved as a core part of CX. Brands that design and deliver an omnichannel…
Learn More...Why is Human Resources an Integral Part of Any Organization?
Dec 07, 2020 Nancy Pratt
What is the greatest resource of your organization? It’s your people! Employees are the foundation and the cornerstone of any organization. One effective way of…
Learn More...How do You Build Long-Lasting Successful Teams?
Nov 25, 2020 Gurudatt Medtia
Great leadership is a crucial building block to develop great teams. Leaders, with a sensible approach toward leadership, have the ability to establish an exceptional…
Learn More...11 Powerful Principles To Become A Successful Servant Leader
Nov 24, 2020 Matt Rocco
I recently read an article that highlighted leadership principles that were identified during a 1948 leadership study! As I was reading the article, I could…
Learn More...How to Make Your Live Chat Service Smarter with Artificial Intelligence?
Nov 18, 2020 Patrick Reynolds
Live chat is a tool growing in popularity for consumer interactions. It is not an overly complicated system, involving a simple messenger window and sometimes…
Learn More...How Can You Create a Successful Executive Development Plan?
Nov 13, 2020 Melissa Wood
Has your executive team somehow become stagnant? Does it seem like the industry is moving at a faster pace than your company? How can you…
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