Blog

Servant Leadership Develops the Building Blocks for Successful Businesses

Jun 19, 2019 Matt Rocco Servant Leadership Develops the Building Blocks for Successful Businesses

While leadership can take on many different meanings depending on who you ask, its definition is stated as the action of leading a group of…

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How Artificial Intelligence Humanizes Employee Communications and Customer Engagement

Jun 12, 2019 Jim Iyoob How Artificial Intelligence Humanizes Employee Communications and Customer Engagement

Images from the movies and popular culture might have you believing that machines are taking over the world. Cars carry on conversations with drivers or…

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Improve Customer Experience With These Live Chat Etiquettes

Jun 05, 2019 Patrick Reynolds Improve Customer Experience With These Live Chat Etiquettes

The Importance of Chat Etiquettes The guiding principle for successfully providing customer service via live chat is to help the customer with the task or…

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5 Effective Tips to Raise Your Customer Service Standards

May 29, 2019 Shawndra Tobias 5 Effective Tips to Raise Your Customer Service Standards

What Are Your Company’s Customer Service Standards? According to the Institute of Customer Service, your company’s customer service standards should include clearly defined and communicated…

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How To Empower Employees and Ensure a Great Customer Experience

May 22, 2019 Kaylene Eckels How To Empower Employees and Ensure a Great Customer Experience

Employee empowerment has many benefits. Empowered employees tend to be more committed to the company, which translates into lower turnover rates, improved processes, and greater…

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Essential Customer Service Skills for Every Call Center Agent

May 15, 2019 Jim Iyoob Essential Customer Service Skills for Every Call Center Agent

As the primary point of contact in the customer experience, call center agents to play an integral role in the success of a company. A…

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Hit your class with a BEAM!

May 08, 2019 Matthew Cole Hit your class with a BEAM!

My daughter (McKenna) is in kindergarten and her teacher (Ms. Dee) is an excellent facilitator, experienced in her role, a creative thinker and a real…

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The Top 5 Contact Center Trends for 2019

May 01, 2019 Shawndra Tobias The Top 5 Contact Center Trends for 2019

Contacting a company in the hopes of resolving an issue only to receive less-than-impressive service is likely a scenario you’ve personally encountered at least once…

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Is the Servant Leadership Model Paternalistic?

Apr 24, 2019 Matt Rocco Is the Servant Leadership Model Paternalistic?

Imagine this. You are invited to a board meeting, and everyone is getting settled. While putting his cup down, the CEO accidentally spills coffee onto…

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4 Employee Engagement Trends To Watch in 2019

Apr 17, 2019 David Carrizales 4 Employee Engagement Trends To Watch in 2019

Long gone are the days of solely focusing on customer satisfaction. While nearly every company will agree that keeping the customer experience (CX) at the…

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