Creating Genuine and Long-Term Servant Leadership Cultures
Sep 21, 2018 Matt Rocco
Etech’s philosophy of Servant Leadership is simple “A servant leader is a servant first, showcasing the natural feeling of serving others humbly, than to serve…
Learn More...The Positive Motivational Influence of Servant Leadership
Sep 12, 2018 Matt Rocco
Across the spectrum of leadership styles, those which motivate employees to approach their work with a greater degree of enthusiasm produce some of the best…
Learn More...Humans and AI Can Work Together To Create Better Connections
Sep 11, 2018 Jim Iyoob
The traditional role played by interaction analysts is changing – there’s a new source of reliable feedback that’s providing greater insights into how people interact….
Learn More...The Right Ways to Combat Shopping Cart Abandonment Issues
Sep 07, 2018 Amit Kachhawa
One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one…
Learn More...Successful AI Systems: When Sophisticated Technology Meets Talented People
Sep 03, 2018 Jim Iyoob
Every day, your brain sorts through myriads of signals – insignificant background noise, repetitive tasks and endless mathematical calculations to help muscles coordinate properly –…
Learn More...How to Provide Customer Service With Servanthood
Aug 29, 2018 Matt Rocco
Regardless of how many employees your call center has, customer service should always be on everyone’s mind at all times. Treating customers in a cordial…
Learn More...Ways to Successfully Transform Your Workplace
Aug 27, 2018 Kaylene Eckels
Creating a customer centric workplace is no easy task, but it is necessary if you want your employees to deliver the best customer experience possible….
Learn More...Security Brief – Protect Your Medical Information and Identity
Aug 14, 2018 Ronnie Mize
Your personal health insurance information, including your Social Security number, address, and email address, is valuable and vulnerable. When it gets into the wrong hands it…
Learn More...Chatbots are useful, not powerful!
Aug 09, 2018 Jim Iyoob
Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. This is not a new thing, as new ideas…
Learn More...Build Your Team by Building Connections
Jul 30, 2018 Kaylene Eckels
Walk into any contact center and you will hear it. That energetic hum from the floor created by scores of agents fielding questions from customers,…
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