Blog

Creating Genuine and Long-Term Servant Leadership Cultures

Sep 21, 2018 Matt Rocco Creating Genuine and Long-Term Servant Leadership Cultures

Etech’s philosophy of Servant Leadership is simple “A servant leader is a servant first, showcasing the natural feeling of serving others humbly, than to serve…

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The Positive Motivational Influence of Servant Leadership

Sep 12, 2018 Matt Rocco The Positive Motivational Influence of Servant Leadership

Across the spectrum of leadership styles, those which motivate employees to approach their work with a greater degree of enthusiasm produce some of the best…

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Humans and AI Can Work Together To Create Better Connections

Sep 11, 2018 Jim Iyoob Humans and AI Can Work Together To Create Better Connections

The traditional role played by interaction analysts is changing – there’s a new source of reliable feedback that’s providing greater insights into how people interact….

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The Right Ways to Combat Shopping Cart Abandonment Issues

Sep 07, 2018 Amit Kachhawa The Right Ways to Combat Shopping Cart Abandonment Issues

One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one…

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Successful AI Systems: When Sophisticated Technology Meets Talented People

Sep 03, 2018 Jim Iyoob Successful AI Systems: When Sophisticated Technology Meets Talented People

Every day, your brain sorts through myriads of signals – insignificant background noise, repetitive tasks and endless mathematical calculations to help muscles coordinate properly –…

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How to Provide Customer Service With Servanthood

Aug 29, 2018 Matt Rocco How to Provide Customer Service With Servanthood

Regardless of how many employees your call center has, customer service should always be on everyone’s mind at all times. Treating customers in a cordial…

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Ways to Successfully Transform Your Workplace

Aug 27, 2018 Kaylene Eckels Ways to Successfully Transform Your Workplace

Creating a customer centric workplace is no easy task, but it is necessary if you want your employees to deliver the best customer experience possible….

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Security Brief – Protect Your Medical Information and Identity

Aug 14, 2018 Ronnie Mize Security Brief – Protect Your Medical Information and Identity

Your personal health insurance information, including your Social Security number, address, and email address, is valuable and vulnerable. When it gets into the wrong hands it…

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Chatbots are useful, not powerful!

Aug 09, 2018 Jim Iyoob Chatbots are useful, not powerful!

Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. This is not a new thing, as new ideas…

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Build Your Team by Building Connections

Jul 30, 2018 Kaylene Eckels Build Your Team by Building Connections

Walk into any contact center and you will hear it.  That energetic hum from the floor created by scores of agents fielding questions from customers,…

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