Blog

How Can You Create a Successful Executive Development Plan?

Nov 13, 2020 Melissa Wood How Can You Create a Successful Executive Development Plan?

Has your executive team somehow become stagnant? Does it seem like the industry is moving at a faster pace than your company? How can you…

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Why is Contact Center Quality Monitoring Crucial for Your Business?

Nov 09, 2020 Jim Iyoob Why is Contact Center Quality Monitoring Crucial for Your Business?

When it comes to contact center quality assurance, there are several reasons you should implement a strategy and stop just checking boxes. The 9 reasons…

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Leadership Courage in this Moment: Be Encouraged

Oct 30, 2020 Kaylene Eckels Leadership Courage in this Moment: Be Encouraged

When crisis hits, it is critical to have alignment around key priorities that can be used to guide decision making, and to communicate these priorities…

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How to Secure Internet Connected Devices in Healthcare?

Oct 26, 2020 Ronnie Mize How to Secure Internet Connected Devices in Healthcare?

Cyber Crime. What is it? Cyber crime is any crime that is committed electronically. This can include Theft and Fraud as well as other serious…

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What are the 5 Crucial Metrics You Should Measure to Improve Your Contact Center Performance?

Oct 16, 2020 Ashwini Kumar What are the 5 Crucial Metrics You Should Measure to Improve Your Contact Center Performance?

Are you a quality assurance manager in any contact center? If so, you know that it is a part of your work to make decisions…

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Importance of Healthy Lifestyle during Pandemic

Oct 06, 2020 Jim Iyoob Importance of Healthy Lifestyle during Pandemic

While the entire world is battling against COVID19, it is important now, more than ever, to have healthy lifestyle. Physical activity is one of the…

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How To Stay Positive In Times Of Uncertainty?

Oct 01, 2020 Matt Rocco How To Stay Positive In Times Of Uncertainty?

We are now 6 months into COVID19 and not much has changed from where we were when this all started. As we witness in-person school…

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How To Keep Your Team Motivated During Covid19?

Sep 22, 2020 Kaylene Eckels How To Keep Your Team Motivated During Covid19?

In times of uncertainty and stress it is important for leaders to be there for their team.  This is a unique moment in our lifetime,…

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7 Suggestions for dealing with Coronavirus Fears

Sep 14, 2020 Veronica Chimney 7 Suggestions for dealing with Coronavirus Fears

It goes without saying that this pandemic has brought many challenges for all of us. Going for an outing, for a dinner or hugging a…

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FCR: Define It, Then Measure It

Sep 06, 2020 Al Hopper FCR: Define It, Then Measure It

Start with the letters Start with C before F and R. C has changed the most over time. F is usually accepted as First but…

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