4 Golden Contact Center Quality Monitoring Trends of All Time
Jul 31, 2020 Shawndra Tobias
When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…
Learn More...Why is Leadership Training Important at the Organizational Level?
Jul 28, 2020 Patrick Reynolds
What makes a great leader? Although there is no one single answer to this question, there are some crucial qualities that ideal leaders should have…
Learn More...I Have Got Problems
Jul 17, 2020 Melissa Wood
It is an undesired still an undeniable fact that there many problems that we all continuously face within our work and life. Sometimes, it seems…
Learn More...Fighting Against the Covid-19 Outbreak Empathetically
Jul 15, 2020 Matt Rocco
“Nothing lasts forever … pain and troubles included.” — Paulo Coelho, author and lyricist Can you believe that 2020 is almost 50% passed? I imagine…
Learn More...How Can a People-Centric Organization Reach New Heights?
Jul 03, 2020 David Carrizales
Richard Branson said, “If you take care of your employees, they will take care of your clients.” It used to be that the only type…
Learn More...Servant Leadership: The Ultimate Way to Connect Effectively with Your People
Jul 01, 2020 Matt Rocco
As leaders, we find honor and inspiration in what we do. However, that might not always be the case with all of our valued team…
Learn More...Effective Use of Contact Center Quality Monitoring Metrics: Which Should You Focus on Now?
Jun 30, 2020 Jim Iyoob
Whether you’ve utilized a contact center for your business needs, contacted one as a customer, or worked as a contact center team member, you have…
Learn More...Corporate Social Responsibility Trends to Watch for in 2020
Jun 17, 2020 Nancy Pratt
Undoubtedly, 2019 proved to be an active year for Corporate Social Responsibility (CSR), covering many issues like sustainability, globalization, advocacy for social issues, and multiple…
Learn More...Improve your Growth Potential by Improving your Coachability
Jun 09, 2020 Kaylene Eckels
Think about some of the biggest victories you’ve had personally or professionally. Graduating from college, paying off a big loan, or getting that promotion you…
Learn More...Succession Planning: What are the Crucial Steps to Make it Successful?
Jun 05, 2020 Melissa Wood
“Succession planning helps build the bench strength of an organization to ensure the long-term health, growth and stability” – Teala Wilson The concept of succession…
Learn More...