Blog

What are the Important Operations Management Trends to Follow?

Jan 31, 2020 Shawndra Tobias What are the Important Operations Management Trends to Follow?

Call center operations are vital to the success of any business enterprise. Representatives in these pivotal positions are often the first line of contact with…

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How Can You Benefit Your Call Center Operations with Social Media?

Jan 27, 2020 Patrick Reynolds How Can You Benefit Your Call Center Operations with Social Media?

Managing call center operations can be a challenging role in today’s highly social and digital environment. Comments, downvotes, unlikes, and there are many other trends…

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Are Your Contact Center Quality Monitoring Parameters Effective?

Jan 22, 2020 Jim Iyoob Are Your Contact Center Quality Monitoring Parameters Effective?

Artificial intelligence is rapidly revolutionizing the world of business. Almost every process is now automated in one company or another. When it comes to contact…

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Overcoming Organizational Adversity with a Servant Heart

Jan 14, 2020 Kaylene Eckels Overcoming Organizational Adversity with a Servant Heart

Most team members appreciate a leader who is committed to helping them grow and achieve their personal and professional goals.   A leader who is heavily…

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What are the Five C’s of Employee-Centric Company Culture?

Jan 10, 2020 David Carrizales What are the Five C’s of Employee-Centric Company Culture?

In today’s competitive recruiting environment, the significance of an engaged and active company culture can’t be overstated. The statistics reveal that 94% of executives and 88% of…

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Committing to ‘Teachability’ Takes You One Step Closer to Becoming a Great Leader

Jan 08, 2020 Matt Rocco Committing to ‘Teachability’ Takes You One Step Closer to Becoming a Great Leader

There’s one characteristic that separates a successful leader from an unsuccessful one in every walk of life: teachability. A leader who is teachable continuously evolve…

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Analytics and the Power of the Human Touch: 5 Predictions for the Future

Dec 27, 2019 Jim Iyoob Analytics and the Power of the Human Touch: 5 Predictions for the Future

Everyone knows the story behind the demise of at least one brand or company that eventually failed to thrive due to an inability or refusal…

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10 Steps to Prepare Your Business for a Cyberattack

Dec 20, 2019 Ronnie Mize 10 Steps to Prepare Your Business for a Cyberattack

In 2017, cyberattack incidents cost companies, consumers, and governments around the world $600 billion. If this figure sounds unsustainably high, consider that projections show it will…

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Developing the Ideal Leaders of Today, Tomorrow, and Beyond

Dec 18, 2019 Matt Rocco Developing the Ideal Leaders of Today, Tomorrow, and Beyond

During some quiet time this week, I was thinking about and praying for our Etech team members. My thoughts took me to the vision statements…

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Get Involved to Create a Passionate Workforce

Dec 11, 2019 Kaylene Eckels Get Involved to Create a Passionate Workforce

One of the most important characteristics of servant leaders is that they understand the value of getting their hands dirty to support and lead their…

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