Blog

How do you Create a People-Centric Culture at the Organizational Level?

Jan 05, 2021 Kaylene Eckels How do you Create a People-Centric Culture at the Organizational Level?

Through the high-tech revolution and capital shifts, you might think that machines are doing almost everything and human input is becoming less important to the…

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What are the 3 Contact Center Quality Monitoring Mistakes That Are Causing Problems For Your Team Members?

Dec 29, 2020 Shawndra Tobias What are the 3 Contact Center Quality Monitoring Mistakes That Are Causing Problems For Your Team Members?

Having a contact center quality assurance (QA) program is crucial if your business is scaling fast and wants to continue to deliver a consistent, remarkable…

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How to Take Your Contact Center to the Next Level with Effective Quality Assurance?

Dec 28, 2020 Jim Iyoob How to Take Your Contact Center to the Next Level with Effective Quality Assurance?

Customer experience can be understood as the direct interaction between the customer buying a product and the representative of the business that is selling the…

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How Can You Provide Confident Leadership In An Uncertain Marketplace?

Dec 17, 2020 Matt Rocco How Can You Provide Confident Leadership In An Uncertain Marketplace?

During this uncertain time of the pandemic, our lives have gone through a major upheaval. While organizations are struggling to sustain in the market, it…

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How did Omnichannel Customer Experience Evolve in 2020?

Dec 15, 2020 Amit Kachhawa How did Omnichannel Customer Experience Evolve in 2020?

In the past few years, omnichannel customer experience (CX) has quickly evolved as a core part of CX. Brands that design and deliver an omnichannel…

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Why is Human Resources an Integral Part of Any Organization?

Dec 07, 2020 Nancy Pratt Why is Human Resources an Integral Part of Any Organization?

What is the greatest resource of your organization? It’s your people! Employees are the foundation and the cornerstone of any organization. One effective way of…

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How do You Build Long-Lasting Successful Teams?

Nov 25, 2020 Gurudatt Medtia How do You Build Long-Lasting Successful Teams?

Great leadership is a crucial building block to develop great teams. Leaders, with a sensible approach toward leadership, have the ability to establish an exceptional…

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11 Powerful Principles To Become A Successful Servant Leader

Nov 24, 2020 Matt Rocco 11 Powerful Principles To Become A Successful Servant Leader

I recently read an article that highlighted leadership principles that were identified during a 1948 leadership study!  As I was reading the article, I could…

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How to Make Your Live Chat Service Smarter with Artificial Intelligence?

Nov 18, 2020 Patrick Reynolds How to Make Your Live Chat Service Smarter with Artificial Intelligence?

Live chat is a tool growing in popularity for consumer interactions. It is not an overly complicated system, involving a simple messenger window and sometimes…

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How Can You Create a Successful Executive Development Plan?

Nov 13, 2020 Melissa Wood How Can You Create a Successful Executive Development Plan?

Has your executive team somehow become stagnant? Does it seem like the industry is moving at a faster pace than your company? How can you…

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