3 Reasons Why Long-Term Focus Can Benefit Your Team
Oct 09, 2019 Kaylene Eckels
Effective customer service is a large part of business success, and much of that success depends on how we as leaders lead. Servant leadership facilitates…
Learn More...Characteristics of High Performing Teams
Oct 07, 2019 Matt Rocco
I recently read an article about the characteristics that high performing teams share. After reading the article, I reflected on my 35 years in the…
Learn More...Why Education Remains a Critical Piece of the Cyber Security Puzzle
Oct 02, 2019 Ronnie Mize
If you owned a store in town and someone asked you how you plan to protect it, you would probably refer to traditional security measures….
Learn More...Trust Me!
Sep 27, 2019 Matthew Cole
Confidence is king. Trainees need confidence! What changes an interaction from a minimal communication to a truly engaging, superior interaction? The answer is confidence! With confidence, we feel…
Learn More...How You Can Improve Efficiency of Your Call Center Using Workforce Management
Sep 25, 2019 Ashwini Kumar
According to Forbes, engagement is the key to effective workforce management. With estimates claiming that only 30% of employees are engaged, managing the workforce becomes…
Learn More...How To Create a Culture of Accountability
Sep 18, 2019 Kaylene Eckels
In business school, a commonly spoken mantra is that team leaders can delegate virtually every aspect of their work — except accountability. When Leaders practice…
Learn More...Effects of Servant Leadership on Personal Life of Employees
Sep 16, 2019 Matt Rocco
Servant leadership is buzzing in business circles, and for a good reason, it works. Servant leaders understand the value of focusing on employees and company…
Learn More...Do We Need AI to Truly Transform the Customer Experience for the Better?
Sep 11, 2019 Jim Iyoob
According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. Put simply, artificial intelligence is transforming the way…
Learn More...How Artificial Intelligence Is Revolutionizing the Customer Journey
Sep 04, 2019 Shawndra Tobias
As traditional brick and mortar stores continue to struggle in an increasingly global economy, businesses have been forced to shift their approach to customer engagement…
Learn More...Worried about the Capital One Hack? Here’s what to Do
Aug 28, 2019 Ronnie Mize
According to IBM and the Ponemon Institute, 50% of data breaches in the financial sector are caused by malicious or criminal attacks, while 27% results…
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