Servant Leadership Develops the Building Blocks for Successful Businesses
Jun 19, 2019 Matt Rocco
While leadership can take on many different meanings depending on who you ask, its definition is stated as the action of leading a group of…
Learn More...How Artificial Intelligence Humanizes Employee Communications and Customer Engagement
Jun 12, 2019 Jim Iyoob
Images from the movies and popular culture might have you believing that machines are taking over the world. Cars carry on conversations with drivers or…
Learn More...Improve Customer Experience With These Live Chat Etiquettes
Jun 05, 2019 Patrick Reynolds
The Importance of Chat Etiquettes The guiding principle for successfully providing customer service via live chat is to help the customer with the task or…
Learn More...5 Effective Tips to Raise Your Customer Service Standards
May 29, 2019 Shawndra Tobias
What Are Your Company’s Customer Service Standards? According to the Institute of Customer Service, your company’s customer service standards should include clearly defined and communicated…
Learn More...How To Empower Employees and Ensure a Great Customer Experience
May 22, 2019 Kaylene Eckels
Employee empowerment has many benefits. Empowered employees tend to be more committed to the company, which translates into lower turnover rates, improved processes, and greater…
Learn More...Essential Customer Service Skills for Every Call Center Agent
May 15, 2019 Jim Iyoob
As the primary point of contact in the customer experience, call center agents to play an integral role in the success of a company. A…
Learn More...Hit your class with a BEAM!
May 08, 2019 Matthew Cole
My daughter (McKenna) is in kindergarten and her teacher (Ms. Dee) is an excellent facilitator, experienced in her role, a creative thinker and a real…
Learn More...The Top 5 Contact Center Trends for 2019
May 01, 2019 Shawndra Tobias
Contacting a company in the hopes of resolving an issue only to receive less-than-impressive service is likely a scenario you’ve personally encountered at least once…
Learn More...Is the Servant Leadership Model Paternalistic?
Apr 24, 2019 Matt Rocco
Imagine this. You are invited to a board meeting, and everyone is getting settled. While putting his cup down, the CEO accidentally spills coffee onto…
Learn More...4 Employee Engagement Trends To Watch in 2019
Apr 17, 2019 David Carrizales
Long gone are the days of solely focusing on customer satisfaction. While nearly every company will agree that keeping the customer experience (CX) at the…
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