Blog

4 Golden Contact Center Quality Monitoring Trends of All Time

Jul 31, 2020 Shawndra Tobias 4 Golden Contact Center Quality Monitoring Trends of All Time

When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…

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Why is Leadership Training Important at the Organizational Level?

Jul 28, 2020 Patrick Reynolds Why is Leadership Training Important at the Organizational Level?

What makes a great leader? Although there is no one single answer to this question, there are some crucial qualities that ideal leaders should have…

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I Have Got Problems

Jul 17, 2020 Melissa Wood I Have Got Problems

It is an undesired still an undeniable fact that there many problems that we all continuously face within our work and life. Sometimes, it seems…

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Fighting Against the Covid-19 Outbreak Empathetically

Jul 15, 2020 Matt Rocco Fighting Against the Covid-19 Outbreak Empathetically

“Nothing lasts forever … pain and troubles included.” — Paulo Coelho, author and lyricist Can you believe that 2020 is almost 50% passed?  I imagine…

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How Can a People-Centric Organization Reach New Heights?

Jul 03, 2020 David Carrizales How Can a People-Centric Organization Reach New Heights?

Richard Branson said, “If you take care of your employees, they will take care of your clients.”   It used to be that the only type…

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Servant Leadership: The Ultimate Way to Connect Effectively with Your People

Jul 01, 2020 Matt Rocco Servant Leadership: The Ultimate Way to Connect Effectively with Your People

As leaders, we find honor and inspiration in what we do.  However, that might not always be the case with all of our valued team…

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Effective Use of Contact Center Quality Monitoring Metrics: Which Should You Focus on Now?

Jun 30, 2020 Jim Iyoob Effective Use of Contact Center Quality Monitoring Metrics: Which Should You Focus on Now?

Whether you’ve utilized a contact center for your business needs, contacted one as a customer, or worked as a contact center team member, you have…

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Corporate Social Responsibility Trends to Watch for in 2020

Jun 17, 2020 Nancy Pratt Corporate Social Responsibility Trends to Watch for in 2020

Undoubtedly, 2019 proved to be an active year for Corporate Social Responsibility (CSR), covering many issues like sustainability, globalization, advocacy for social issues, and multiple…

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Improve your Growth Potential by Improving your Coachability

Jun 09, 2020 Kaylene Eckels Improve your Growth Potential by Improving your Coachability

Think about some of the biggest victories you’ve had personally or professionally.  Graduating from college, paying off a big loan, or getting that promotion you…

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Succession Planning: What are the Crucial Steps to Make it Successful?

Jun 05, 2020 Melissa Wood Succession Planning: What are the Crucial Steps to Make it Successful?

“Succession planning helps build the bench strength of an organization to ensure the long-term health, growth and stability” – Teala Wilson The concept of succession…

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