How Workforce Optimization Can Help You Reach Greater Heights
Oct 23, 2019 Amit Kachhawa
When it comes to service-oriented businesses, the labor force is the core of the company. Whether the employees are human or robotic, workforce optimization helps…
Learn More...Debunking Common Myths About Servant Leadership
Oct 21, 2019 Matt Rocco
When the concept of servant leadership was first introduced in the 1970s, it received a lot of push back from business leaders who were used…
Learn More...Why Machine Learning and Artificial Intelligence Are Crucial To Your Business?
Oct 16, 2019 Jim Iyoob
Artificial intelligence often brings to mind images of sentient robots and futuristic science fiction movies. However, human intelligence gets assistance from AI and machine learning…
Learn More...3 Reasons Why Long-Term Focus Can Benefit Your Team
Oct 09, 2019 Kaylene Eckels
Effective customer service is a large part of business success, and much of that success depends on how we as leaders lead. Servant leadership facilitates…
Learn More...Characteristics of High Performing Teams
Oct 07, 2019 Matt Rocco
I recently read an article about the characteristics that high performing teams share. After reading the article, I reflected on my 35 years in the…
Learn More...Why Education Remains a Critical Piece of the Cyber Security Puzzle
Oct 02, 2019 Ronnie Mize
If you owned a store in town and someone asked you how you plan to protect it, you would probably refer to traditional security measures….
Learn More...Trust Me!
Sep 27, 2019 Matthew Cole
Confidence is king. Trainees need confidence! What changes an interaction from a minimal communication to a truly engaging, superior interaction? The answer is confidence! With confidence, we feel…
Learn More...How You Can Improve Efficiency of Your Call Center Using Workforce Management
Sep 25, 2019 Ashwini Kumar
According to Forbes, engagement is the key to effective workforce management. With estimates claiming that only 30% of employees are engaged, managing the workforce becomes…
Learn More...How To Create a Culture of Accountability
Sep 18, 2019 Kaylene Eckels
In business school, a commonly spoken mantra is that team leaders can delegate virtually every aspect of their work — except accountability. When Leaders practice…
Learn More...Effects of Servant Leadership on Personal Life of Employees
Sep 16, 2019 Matt Rocco
Servant leadership is buzzing in business circles, and for a good reason, it works. Servant leaders understand the value of focusing on employees and company…
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