Blog

How Workforce Optimization Can Help You Reach Greater Heights

Oct 23, 2019 Amit Kachhawa How Workforce Optimization Can Help You Reach Greater Heights

When it comes to service-oriented businesses, the labor force is the core of the company. Whether the employees are human or robotic, workforce optimization helps…

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Debunking Common Myths About Servant Leadership

Oct 21, 2019 Matt Rocco Debunking Common Myths About Servant Leadership

When the concept of servant leadership was first introduced in the 1970s, it received a lot of push back from business leaders who were used…

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Why Machine Learning and Artificial Intelligence Are Crucial To Your Business?

Oct 16, 2019 Jim Iyoob Why Machine Learning and Artificial Intelligence Are Crucial To Your Business?

Artificial intelligence often brings to mind images of sentient robots and futuristic science fiction movies. However, human intelligence gets assistance from AI and machine learning…

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3 Reasons Why Long-Term Focus Can Benefit Your Team

Oct 09, 2019 Kaylene Eckels 3 Reasons Why Long-Term Focus Can Benefit Your Team

Effective customer service is a large part of business success, and much of that success depends on how we as leaders lead.  Servant leadership facilitates…

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Characteristics of High Performing Teams

Oct 07, 2019 Matt Rocco Characteristics of High Performing Teams

I recently read an article about the characteristics that high performing teams share.  After reading the article, I reflected on my 35 years in the…

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Why Education Remains a Critical Piece of the Cyber Security Puzzle

Oct 02, 2019 Ronnie Mize Why Education Remains a Critical Piece of the Cyber Security Puzzle

If you owned a store in town and someone asked you how you plan to protect it, you would probably refer to traditional security measures….

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Trust Me!

Sep 27, 2019 Matthew Cole Trust Me!

Confidence is king. Trainees need confidence! What changes an interaction from a minimal communication to a truly engaging, superior interaction? The answer is confidence! With confidence, we feel…

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How You Can Improve Efficiency of Your Call Center Using Workforce Management

Sep 25, 2019 Ashwini Kumar How You Can Improve Efficiency of Your Call Center Using Workforce Management

According to Forbes, engagement is the key to effective workforce management. With estimates claiming that only 30% of employees are engaged, managing the workforce becomes…

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How To Create a Culture of Accountability

Sep 18, 2019 Kaylene Eckels How To Create a Culture of Accountability

In business school, a commonly spoken mantra is that team leaders can delegate virtually every aspect of their work — except accountability. When Leaders practice…

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Effects of Servant Leadership on Personal Life of Employees

Sep 16, 2019 Matt Rocco Effects of Servant Leadership on Personal Life of Employees

Servant leadership is buzzing in business circles, and for a good reason, it works. Servant leaders understand the value of focusing on employees and company…

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