Blog

The Impact Of Altruism On A Servant Leadership Culture

Sep 02, 2020 Matt Rocco The Impact Of Altruism On  A  Servant  Leadership  Culture

Servant leadership is the backbone of many leadership development programs today. While the leadership philosophy is too complicated and involved to learn by glancing over…

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Go Beyond Net Promoter Score To Measure The Customer Experience Effectively

Aug 27, 2020 Jim Iyoob Go Beyond Net Promoter Score To Measure The Customer Experience Effectively

Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a brand, product or service. Most…

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8 Easy Tips To Boost Your Immunity During Pandemic

Aug 18, 2020 Ronnie Mize 8 Easy Tips To Boost Your Immunity During Pandemic

While the World is facing paramount difficulties because of COVID19, living a healthy lifestyle is extremely vital. There is no playbook for this unprecedented moment…

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How to Rebuild Trust in the Workplace?

Aug 14, 2020 Kaylene Eckels How to Rebuild Trust in the Workplace?

“Trust is the glue of life. It’s an essential ingredient in effective communication. It’s the foundational principle that holds all relationships.”- Stephen Covey When I…

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Four Tips For Leading A Healthy Lifestyle During COVID

Aug 07, 2020 Matt Rocco Four Tips For Leading A Healthy Lifestyle During COVID

Creating a healthy lifestyle is a multi-faceted aspect that involves a deep connection to one’s body, mind, and spirit, as well as to the community…

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How does Social Media Boost Customer Experience?

Aug 07, 2020 Amit Kachhawa How does Social Media Boost Customer Experience?

Those of us who are in leadership understand how important the customer experience is and the potential ripple effect that can take place due to…

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Why is Effective Communication Crucial to Become a Servant Leader?

Aug 05, 2020 Matt Rocco Why is Effective Communication Crucial to Become a Servant Leader?

Servant leadership can be defined as a leadership philosophy that focuses on service as the primary objective of a leader. This is contrary to traditional…

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4 Golden Contact Center Quality Monitoring Trends of All Time

Jul 31, 2020 Shawndra Tobias 4 Golden Contact Center Quality Monitoring Trends of All Time

When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…

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Why is Leadership Training Important at the Organizational Level?

Jul 28, 2020 Patrick Reynolds Why is Leadership Training Important at the Organizational Level?

What makes a great leader? Although there is no one single answer to this question, there are some crucial qualities that ideal leaders should have…

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I Have Got Problems

Jul 17, 2020 Melissa Wood I Have Got Problems

It is an undesired still an undeniable fact that there many problems that we all continuously face within our work and life. Sometimes, it seems…

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