Blog

Project Management: Backbone of Call Center

Feb 19, 2020 Jim Iyoob Project Management: Backbone of Call Center

Project management is the backbone of businesses. Managers are responsible for more than just managing people. To add to the need for managing regular business…

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IT Security Breach: How Can You Fight Back Against It?

Feb 11, 2020 Ronnie Mize IT Security Breach: How Can You Fight Back Against It?

As cybercriminals find new ways to infiltrate an organization’s private data stores, we are seeing an increasing number of breaches being reported in the news….

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4 Proven Strategies to Transform Your Organization’s Workforce Management

Feb 07, 2020 Amit Kachhawa 4 Proven Strategies to Transform Your Organization’s Workforce Management

To improve the workforce is a constant goal of almost all businesses. If we evaluate the present and peer into the past and expected future…

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Servant Leadership: An Ideal Approach to Enhance Job Satisfaction in Employees

Feb 05, 2020 Matt Rocco Servant Leadership: An Ideal Approach to Enhance Job Satisfaction in Employees

Satisfied employees work harder and better. This adage has been repeated over and over again in business psychology courses across the US. Yet, many companies…

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What are the Important Operations Management Trends to Follow?

Jan 31, 2020 Shawndra Tobias What are the Important Operations Management Trends to Follow?

Call center operations are vital to the success of any business enterprise. Representatives in these pivotal positions are often the first line of contact with…

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How Can You Benefit Your Call Center Operations with Social Media?

Jan 27, 2020 Patrick Reynolds How Can You Benefit Your Call Center Operations with Social Media?

Managing call center operations can be a challenging role in today’s highly social and digital environment. Comments, downvotes, unlikes, and there are many other trends…

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Are Your Contact Center Quality Monitoring Parameters Effective?

Jan 22, 2020 Jim Iyoob Are Your Contact Center Quality Monitoring Parameters Effective?

Artificial intelligence is rapidly revolutionizing the world of business. Almost every process is now automated in one company or another. When it comes to contact…

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Overcoming Organizational Adversity with a Servant Heart

Jan 14, 2020 Kaylene Eckels Overcoming Organizational Adversity with a Servant Heart

Most team members appreciate a leader who is committed to helping them grow and achieve their personal and professional goals.   A leader who is heavily…

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What are the Five C’s of Employee-Centric Company Culture?

Jan 10, 2020 David Carrizales What are the Five C’s of Employee-Centric Company Culture?

In today’s competitive recruiting environment, the significance of an engaged and active company culture can’t be overstated. The statistics reveal that 94% of executives and 88% of…

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Committing to ‘Teachability’ Takes You One Step Closer to Becoming a Great Leader

Jan 08, 2020 Matt Rocco Committing to ‘Teachability’ Takes You One Step Closer to Becoming a Great Leader

There’s one characteristic that separates a successful leader from an unsuccessful one in every walk of life: teachability. A leader who is teachable continuously evolve…

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