Blog

4 Best Practices to Becoming a Customer Centric Company

Jul 25, 2018 Gurudatt Medtia 4 Best Practices to Becoming a Customer Centric Company

Would you say your company is customer-centric? If the answer is no, you may be missing out on prime opportunities to build relationships with new…

Learn More...

How To Work With Your Leaders

Jul 20, 2018 Ashwini Kumar How To Work With Your Leaders

Leadership can be a tricky concept in the workplace. One employee may have the impressive title, but a lower-level employee may seem like he or…

Learn More...

Robocalls – Why I Stopped Answering my Cell Phone

Jul 16, 2018 Ronnie Mize Robocalls – Why I Stopped Answering my Cell Phone

Depending on your viewpoint as a consumer or from your professional life, you may have felt either relief or apprehension in June of 2003 when…

Learn More...

Moving from “Big Data” to “Big Mind” To Create Human Customer Experience

Jul 11, 2018 Shawndra Tobias Moving from “Big Data” to “Big Mind” To Create Human Customer Experience

As counterintuitive as it many sound, Artificial Intelligence (AI) can be used to improve the human centric customer service experience. Today, customers have come to…

Learn More...

Can a Servant Leader be an Exceptional Leader?

Jul 02, 2018 Matt Rocco Can a Servant Leader be an Exceptional Leader?

A successful leader is often defined as a person who meets goals and accomplishes assigned tasks. However, there is much more involved in exceptional leadership….

Learn More...

The best of both the world’s is required, but it is PEOPLE who add more value

Jun 29, 2018 Jim Iyoob The best of both the world’s is required, but it is PEOPLE who add more value

“Integrating HI + AI into daily contact center business operations has the potential to reshape the workplace and provide beyond belief opportunities for growth.” It…

Learn More...

How To Measure the Effectiveness, Impact and Efficiency of Your Human Resources Strategies

Jun 28, 2018 Veronica Chimney How To Measure the Effectiveness, Impact and Efficiency of Your Human Resources Strategies

A company can invest money in technology, real estate, and other expenses, but the people within an organization are still the most important asset. Your…

Learn More...

Protecting Your Privacy

Jun 13, 2018 Ronnie Mize Protecting Your Privacy

Data breaches are all too common now-a-days. Personal privacy on the web might be less secured; however, malicious software apps, viruses as well as phishing…

Learn More...

4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Jun 05, 2018 Jim Iyoob 4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on…

Learn More...

Phishing Scam: Stop and Avoid Scams

Jun 01, 2018 Ronnie Mize Phishing Scam: Stop and Avoid Scams

The threat of cybercrime has created a significant increase in the number of measures companies are taking to improve their security posture. Organizations are spending…

Learn More...