Blog

Artificial Intelligence: Streamlining Contact Center Technology

Apr 08, 2019 Jim Iyoob Artificial Intelligence: Streamlining Contact Center Technology

It is hard to believe it now, but artificial intelligence used to be nothing more than a futuristic dream. It was portrayed in old movies…

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Tips To Improve Quality Monitoring

Apr 02, 2019 Shawndra Tobias Tips To Improve Quality Monitoring

We monitor calls to ensure that minimum quality standards are achieved.  However, call monitoring is not only for identifying problems and agent opportunities but also…

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8 Principles That Will Lead You to A Successful Servant Leadership

Mar 25, 2019 Matt Rocco 8 Principles That Will Lead You to A Successful Servant Leadership

Servant leadership is or should be the bedrock of all organizations. It is based on the principle of growth through individual recognition and achievement. The…

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6 Tips to Spot Phishing Attack Emails

Mar 22, 2019 Ronnie Mize 6 Tips to Spot Phishing Attack Emails

Phishing attacks could be compared to actual fishing. The scammer creates an email that includes an enticement, essentially baiting the hook. Their next step is…

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How Integrating Artificial Intelligence With Human Intelligence Can Delight Your Customers

Mar 07, 2019 Jim Iyoob How Integrating Artificial Intelligence With Human Intelligence Can Delight Your Customers

Incorporating artificial intelligence (AI) into your call center quality monitoring can feel like an uncertain prospect. With over 80 percent of businesses already using or…

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What is Quality Assurance?

Mar 01, 2019 Shawndra Tobias What is Quality Assurance?

Quality assurance is defined as the maintenance of a desired quality of service especially by means of attention to every detail of the process of…

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People – First Culture – The Chant for Developing A Successful Business

Feb 22, 2019 Veronica Chimney People – First Culture – The Chant for Developing A Successful Business

The People-First culture is a buzz word in the business world now. Many companies have embraced this culture after witnessing the positive impact it has…

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Five (5) Basic Data Security Protocols Every Call Center Should Have

Feb 15, 2019 Ronnie Mize Five (5) Basic Data Security Protocols Every Call Center Should Have

In a study out of the Clark School at the University of Maryland, researchers found that there is a hacker attack approximately every 39 seconds….

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Ask and Listen to Your Team

Feb 06, 2019 Kaylene Eckels Ask and Listen to Your Team

Consider this. How well would your company perform if every person on your team was a clone of you? When you hire someone, do you…

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Want to improve Customer Experience? These are the 3 Technologies that you should be aware of!

Jan 28, 2019 Kaylene Eckels Want to improve Customer Experience? These are the 3 Technologies that you should be aware of!

Customer Experience successfully drives the business to the path of growth and profit. It is the critical competitive differentiation that sets a business apart from…

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