Why is Contact Center Quality Monitoring Crucial for Your Business?
Nov 09, 2020 Jim Iyoob
When it comes to contact center quality assurance, there are several reasons you should implement a strategy and stop just checking boxes. The 9 reasons…
Learn More...Leadership Courage in this Moment: Be Encouraged
Oct 30, 2020 Kaylene Eckels
When crisis hits, it is critical to have alignment around key priorities that can be used to guide decision making, and to communicate these priorities…
Learn More...How to Secure Internet Connected Devices in Healthcare?
Oct 26, 2020 Ronnie Mize
Cyber Crime. What is it? Cyber crime is any crime that is committed electronically. This can include Theft and Fraud as well as other serious…
Learn More...What are the 5 Crucial Metrics You Should Measure to Improve Your Contact Center Performance?
Oct 16, 2020 Ashwini Kumar
Are you a quality assurance manager in any contact center? If so, you know that it is a part of your work to make decisions…
Learn More...Importance of Healthy Lifestyle during Pandemic
Oct 06, 2020 Jim Iyoob
While the entire world is battling against COVID19, it is important now, more than ever, to have healthy lifestyle. Physical activity is one of the…
Learn More...How To Stay Positive In Times Of Uncertainty?
Oct 01, 2020 Matt Rocco
We are now 6 months into COVID19 and not much has changed from where we were when this all started. As we witness in-person school…
Learn More...How To Keep Your Team Motivated During Covid19?
Sep 22, 2020 Kaylene Eckels
In times of uncertainty and stress it is important for leaders to be there for their team. This is a unique moment in our lifetime,…
Learn More...7 Suggestions for dealing with Coronavirus Fears
Sep 14, 2020 Veronica Chimney
It goes without saying that this pandemic has brought many challenges for all of us. Going for an outing, for a dinner or hugging a…
Learn More...FCR: Define It, Then Measure It
Sep 06, 2020 Al Hopper
Start with the letters Start with C before F and R. C has changed the most over time. F is usually accepted as First but…
Learn More...The Impact Of Altruism On A Servant Leadership Culture
Sep 02, 2020 Matt Rocco
Servant leadership is the backbone of many leadership development programs today. While the leadership philosophy is too complicated and involved to learn by glancing over…
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