Servant leadership is the backbone of many leadership development programs today. While the leadership philosophy is too complicated and involved to learn by glancing over…
Learn More...Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a brand, product or service. Most…
Learn More...While the World is facing paramount difficulties because of COVID19, living a healthy lifestyle is extremely vital. There is no playbook for this unprecedented moment…
Learn More...“Trust is the glue of life. It’s an essential ingredient in effective communication. It’s the foundational principle that holds all relationships.”- Stephen Covey When I…
Learn More...Creating a healthy lifestyle is a multi-faceted aspect that involves a deep connection to one’s body, mind, and spirit, as well as to the community…
Learn More...Those of us who are in leadership understand how important the customer experience is and the potential ripple effect that can take place due to…
Learn More...Servant leadership can be defined as a leadership philosophy that focuses on service as the primary objective of a leader. This is contrary to traditional…
Learn More...When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…
Learn More...What makes a great leader? Although there is no one single answer to this question, there are some crucial qualities that ideal leaders should have…
Learn More...It is an undesired still an undeniable fact that there many problems that we all continuously face within our work and life. Sometimes, it seems…
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