Blog

How to Improve Customer Experience and Sales With Voice of the Customer Research

Aug 21, 2019 Patrick Reynolds How to Improve Customer Experience and Sales With Voice of the Customer Research

Companies offering inbound call center services often train their employees to believe that the customer is always right. When it comes to customers’ knowledge of…

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5 Strategies for Effective Call Center Operational Performance

Aug 14, 2019 Kaylene Eckels 5 Strategies for Effective Call Center Operational Performance

Working in today’s call center is a demanding job. The simplest of transactions are now often handled via self-service tools, leaving more complex work left…

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5 strategies to enhance proactive customer service

Aug 09, 2019 David Carrizales 5 strategies to enhance proactive customer service

Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing…

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Why You Need Omnichannel Customer Engagement Solutions?

Aug 07, 2019 Gurudatt Medtia Why You Need Omnichannel Customer Engagement Solutions?

When a company is set in its ways, it can be a hard rush to encourage managers to create lasting change. This is as true…

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How Big Data Analytics Is Gold for Call Centers?

Jul 31, 2019 Shawndra Tobias How Big Data Analytics Is Gold for Call Centers?

Call centers generate data like no other department within a company. Information coming in from the outside, such as customer demographics, common questions, and favorite…

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From a Lead to a Brand Ambassador: A Customer’s Journey

Jul 25, 2019 Michael Deane From a Lead to a Brand Ambassador: A Customer’s Journey

‘Customer is the king’- This was, is, and will always be a true fact! But, they have an abundant of different choices available nowadays. It,…

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How to Connect Data and Artificial Intelligence for Personalized Touch Points

Jul 24, 2019 Jim Iyoob How to Connect Data and Artificial Intelligence for Personalized Touch Points

Artificial intelligence is currently being propagated as the consumer experience champion and for a good reason. The ability and evolution of computer learning have led…

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Eight Tips to Ensure Call Center PCI Compliance

Jul 17, 2019 Ronnie Mize Eight Tips to Ensure Call Center PCI Compliance

Every good business leader knows there will always be times when risk-taking is beneficial to your organization. We have all heard the adage, “The Greater…

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Are You Adapting Omni-Channel Customer Support?

Jul 10, 2019 Amit Kachhawa Are You Adapting Omni-Channel Customer Support?

Customer support was originally handled through three information channels: telephone, letter or in person. As technology advanced, however, the available communication tools evolved, moving toward…

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Employee Engagement: Key to Improved Business Outcomes

Jul 03, 2019 Kaylene Eckels Employee Engagement: Key to Improved Business Outcomes

What Is Employee Engagement? Employee engagement measures the passion and commitment of employees to deliver their best efforts and create solutions that will benefit them,…

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