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The Right Ways to Combat Shopping Cart Abandonment Issues

Sep 07, 2018 Amit Kachhawa The Right Ways to Combat Shopping Cart Abandonment Issues

One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one…

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Successful AI Systems: When Sophisticated Technology Meets Talented People

Sep 03, 2018 Jim Iyoob Successful AI Systems: When Sophisticated Technology Meets Talented People

Every day, your brain sorts through myriads of signals – insignificant background noise, repetitive tasks and endless mathematical calculations to help muscles coordinate properly –…

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How to Provide Customer Service With Servanthood

Aug 29, 2018 Matt Rocco How to Provide Customer Service With Servanthood

Regardless of how many employees your call center has, customer service should always be on everyone’s mind at all times. Treating customers in a cordial…

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Ways to Successfully Transform Your Workplace

Aug 27, 2018 Kaylene Eckels Ways to Successfully Transform Your Workplace

Creating a customer centric workplace is no easy task, but it is necessary if you want your employees to deliver the best customer experience possible….

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Security Brief – Protect Your Medical Information and Identity

Aug 14, 2018 Ronnie Mize Security Brief – Protect Your Medical Information and Identity

Your personal health insurance information, including your Social Security number, address, and email address, is valuable and vulnerable. When it gets into the wrong hands it…

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Chatbots are useful, not powerful!

Aug 09, 2018 Jim Iyoob Chatbots are useful, not powerful!

Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. This is not a new thing, as new ideas…

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Build Your Team by Building Connections

Jul 30, 2018 Kaylene Eckels Build Your Team by Building Connections

Walk into any contact center and you will hear it.  That energetic hum from the floor created by scores of agents fielding questions from customers,…

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4 Best Practices to Becoming a Customer Centric Company

Jul 25, 2018 Gurudatt Medtia 4 Best Practices to Becoming a Customer Centric Company

Would you say your company is customer-centric? If the answer is no, you may be missing out on prime opportunities to build relationships with new…

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How To Work With Your Leaders

Jul 20, 2018 Ashwini Kumar How To Work With Your Leaders

Leadership can be a tricky concept in the workplace. One employee may have the impressive title, but a lower-level employee may seem like he or…

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Robocalls – Why I Stopped Answering my Cell Phone

Jul 16, 2018 Ronnie Mize Robocalls – Why I Stopped Answering my Cell Phone

Depending on your viewpoint as a consumer or from your professional life, you may have felt either relief or apprehension in June of 2003 when…

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