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Learning is an ongoing process in Etech’s culture. One of the most consistent characteristics about our business industry is that there will always be change. Get the latest updates for ongoing business trends and technology from Etech’s industry experts.
A strong frontline is the base of any contact center to deliver an effortless customer experience. With every interaction, agents can make a How can you consistently get team members who say, ‘I love my job, and I trust my leader!’? Well, team motivation is the key. There are several To operate a business without implementing effective Human Resource (HR) policies is like telling your people that you are not interested in creating Generation Y, also known as Millennials, are unique, in every sense. Being a part of the industrial revolution, this generation has witnessed the Expecting the best customer service is not just the right of customers, but a necessity. With buyer preferences constantly changing and evolving, Servant Leadership culture has been an option within organizational management for a long time, with many organizations adopting this leadership What defines effortless customer experience in today's business environment is a comprehensive 24/7 support system by brands to help their customer Have you ever heard the saying hindsight is 20/20? For most of us, when we look back on our lives we will often reflect on times where we wished we Contact centers continue to evolve as an integral component of the telecommunications, insurance, e-commerce, and banking sectors. To reach your
How to Improve Contact Center Agent Performance?
How Should Leaders Embrace Team Motivation?
What is the Importance of Human Resources Policies at the Organizational Level?
Why are Millennials choosing Live Messaging over Traditional Communication Channels?
How to Become a Preferred Brand of Choice for Customers?
How Can the Concept of Servant Leadership Transform the Corporate World?
What does the Future of Live Chat Have to Unfold?
Accountability – A Critical Character Commitment For Achieving Winning Results
What are Some Effective Ways to Empower and Improve Contact Center Performance?